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Austin Rees
2.8/5, 54 Reviews
46% Recommended
80% letting valuation accuracy
67% letting fee satisfaction
Austin Rees is the leading property management company in the Brighton and Hove area. Leasehold Block Management is the core business of the company.
Originally incorporated in 1929, Austin Rees was formed as the result of a merger of the Property Management and Building Surveying divisions of two local profess
ional practices.
We manage a large number of seafront and city centre blocks of flats and houses. We also manage many smaller buildings comprising two or more leasehold flats.
We have an efficient team of in-house property managers, surveyors and accounting staff. With strong management systems in place and a dedicated team of Directors, we are now seeking new local property management business.
Austin Rees offer a comprehensive range of property management services, many of which are included in our basic management fee. As a member firm of the Royal Institution of Chartered Surveyors (RICS) our services are offered in accordance with the ‘RICS Service Charge Residential Management Code’.
Our Lettings Department has also been expanded in 2012.
"DISHONEST &..."
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1 Star Review
Daniel
By : 'Out of pocket Leaseholder'
Services : Letting(As a Tenant)
Rent PCM : £400000
Would you recommend ? : No
Postcode : BN3
4 Apr 2023
People found this helpful1
***AVOID AT ALL COSTS*** - AR have baked administrative incompetence into their business model allowing them to mismanage & neglect their clients' properties with no recourse. Need to query strange charges on your account or complain about a contractor? Expect nothing but delays, obfuscation & fake assurances. - They knowingly allow contractors to carry out substandard works, fail to address dangerous problems, & funnel funds to their sister company OA Surveyors simply because they can. - I had to move out of my property on Wilbury Road because AR "forgot" to call the insurer for 6 months when the floor of my kitchen collapsed. - AR blew £20k on major works with Everest Miles who failed to carry out repairs as specified. We have since been charged additional £1000s rectifying problems caused by their shoddy workmanship, even though OA Surveyors were paid >£2000 to oversee & sign off on the project. - Water has continued to pour through my ceiling every time it rains for the last 5 months. There is seemingly little chance of getting this resolved without paying out £1000s more to new contractors even though it is as a direct result of the Everest Miles works. - AR director Dan P is a slippery individual whose sole purpose seems to be deflecting problems by ignoring his duties to clients, sweeping aside serious complaints &/or failing to respond to calls & emails in a timely fashion. - All works that they have been involved in with our property on Wilbury Road have taken longer, become more expensive & been carried out to a terrible standard. - Do not believe the fake 5* reviews, working with Austin Rees will cost you thousands & cause serious distress in the process.
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Latest Reviews
Out of pocket Leaseholder
Steeven Diarra
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 67.00% | £530 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 2 | 10 | 11 | 0 | 0 | 0 | 0 | 12 | 16 |
Address
Austin Rees
135-137 Dyke Road, Hove, East Sussex
BN3 1TJ
01273 207501
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
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Bad bad bad ...
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1 Star Review
By : 'Toby'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : No
Postcode : BN2
9 May 2023
People found this helpful3
I’m not sure why Austin Rees are still practicing as there should be an investigation into their malpractice. They will use their sister company overhill associates to sign off major works literally for tens of thousands for things such as general maintenance such as painting front ... Read Full Review
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DISHONEST & ...
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1 Star Review
By : 'Out'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £400000
Would you recommend ? : No
Postcode : BN3
4 Apr 2023
People found this helpful1
***AVOID AT ALL COSTS*** - AR have baked administrative incompetence into their business model allowing them to mismanage & neglect their clients' properties with no recourse. Need to query strange charges on your account or complain about a contractor? Expect nothing but delays, ... Read Full Review
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We just moved a month ago in ...
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5 Star Review
By : 'Steeven'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : BN1
19 Oct 2021
People found this helpful0
We just moved a month ago in the flat. The agency and specifically Juliette were really efficient. Everything went smooth and event after that, if we have any sort of issue with the flat the agency is extremely reactive to sort this ... Read Full Review
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Austin Rees are generally ...
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1 Star Review
By : 'Sabrina'
Branch : Hove, 135-137 Dyke Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN3
14 Jul 2021
People found this helpful10
Austin Rees are generally useless at their job, and I guess the positive reviews on this site have been incentivised in some manner. However, I'd like to raise awareness of one of their more insidious practices that leasholders who are unfortunate enough to live under their BS are subjected ... Read Full Review
Comments (1)Was this helpful?:
By : Katy
26 Apr 2022currently experiencing similar to Sabrina with our small block. Concerns and queries regarding an extortiant bill were left unanswered for close to a year despite numerous emails and letters. Lack of ...
They were all super helpful ...
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5 Star Review
By : 'meganvfox'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
31 May 2021
People found this helpful0
They were all super helpful and efficient when dealing with problems! Tyna in particular was absolutely amazing! Massive thanks to ... Read Full Review
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Letting ...
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5 Star Review
By : 'S'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Owner )
Rent PCM : £1260
Would you recommend ? : Yes
Postcode : BN1
4 Mar 2021
People found this helpful0
Excellent service. Pro active and focus to the issue. Solved my problem. Co-operative and helpful with fee structure package. Personalised client ... Read Full Review
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The Best Letting ...
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5 Star Review
By : 'Simona'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BN3
3 Mar 2021
People found this helpful0
I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. I gave up, viewed a lovely ... Read Full Review
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Lettings ...
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5 Star Review
By : 'S'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Owner )
Rent PCM : £1260
Would you recommend ? : Yes
Postcode : BN1
3 Mar 2021
People found this helpful0
Excellent service. Positive approach and proactive towards client. Polite and helpful. All target and goals are achieved. I am pleased it was a good ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
4 Mar 2021Many thanks for awarding us 5 stars. We're delighted that you're pleased with our...
The Best Letting ...
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5 Star Review
By : 'Simona'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BN3
3 Mar 2021
People found this helpful0
I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. I gave up, ... Read Full Review
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Comments (1)Was this helpful?:
By : Customer Services
4 Mar 2021Hi Simona. That's wonderful to hear. Thank you for leaving us a review and we wish you many years of happiness in your lovely flat by the...
They have been very helpful ...
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5 Star Review
By : 'Norah'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1070
Would you recommend ? : Yes
Postcode : BN3
13 Jan 2021
People found this helpful0
They have been very helpful and efficient from day one of viewing their property to moving into their property. Juliette has been brilliant, quick to respond on all communications and helpful on the process to move into the property. ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
13 Jan 2021Hi Norah. We appreciate you taking the time to leave us such positive feedback. Many thanks for mentioning Juliette, as she's a highly valued member of the...
New ...
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5 Star Review
By : 'Sarah'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : No
Postcode : BN1
7 Jan 2021
People found this helpful0
Particularly super stressful time for me, and against the clock in regards to moving into a new home and where would allow a pet. I was contacted during the Xmas period to organise a viewing after Xmas (which I was really helpful). They were there waiting for me, no issues getting in and I was ... Read Full Review
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Brilliant ...
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5 Star Review
By : 'Sam'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BN2
21 Dec 2020
People found this helpful0
Brilliant agency to be with. Caring, professional and always so helpful. Quick to respond to emails and call backs. Tyna and Brad do a great job helping if anything is ... Read Full Review
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Brilliant estate ...
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5 Star Review
By : 'Sophie'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BN2
16 Dec 2020
People found this helpful0
I could not be with a better estate agents. They have been brilliant start to finish with me since we moved into our place 4.5 years ago. The team regularly get in contact to check that everything is ok with the property or just see how we are all doing. We let them know we are going to start ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
17 Dec 2020Hi Sophie. That's fantastic to hear. Many thanks for providing feedback. We shall pass your comments onto the...
Avoid if at all possible,I ...
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1 Star Review
By : 'john'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : No
Postcode : BN3
16 Oct 2020
People found this helpful4
Avoid if at all possible,I know easier said than done, but this is based on my experience of dealing with managing agents for over 30 years. After numerous reminders to get a correct invoice issued,7 months later still nothing.Major works recently undertaken also a ... Read Full Review
Comments (0)Was this helpful?:
What's the point in ...
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1 Star Review
By : 'john'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : No
Postcode : BN3
4 Sept 2020
People found this helpful3
What's the point in having these reviews if you refuse to publish negative feedback? I left a review at the end of August which was justifiably negative but in no way rude or ... Read Full Review
Comments (1)Was this helpful?:
By : john frankland
13 Oct 2020My previous review in August was not published by AR, I assume because it had negative feedback My advice after dealing with various managing agents for the past 30 years would be to avoid AR if...
They already managed our ...
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5 Star Review
By : 'Heidi'
Branch : Hove, 135-137 Dyke Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN3
24 Mar 2020
People found this helpful0
They already managed our small block of flats very efficiently. When we came to look for new tenants, we decided to use their letting services as well. Bradley has been great at helping to prepare our flat (cleaning/clearing/repairs etc) ready for the new tenants, and has been really flexible ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
14 Apr 2020Hi Heidi. Thank you for taking the time to leave us a review. Our block management and lettings services go hand in hand, so it's great to hear when clients use both and are...
Unscrupulous. Won’t ...
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1 Star Review
By : 'Jessica'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : No
Postcode : BN2
1 Feb 2020
People found this helpful4
Trying to sell my flat. Austin Rees holding up the sale by not providing the management pack. The government announced on the 27th of June a range of measures intended to “cut out unfair and abusive practices within the leasehold system“. One such measure is to ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
5 Feb 2020Hi Jessica. We understand the completed forms have been provided to your solicitors within the timeframe set out in the guidance. Our enquiries team will be working to ensure that any additional...
We took on Austin Rees as the ...
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5 Star Review
By : 'Jill'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : Yes
Postcode : BN1
9 Sept 2019
People found this helpful0
We took on Austin Rees as the managing agent for our four apartment building at the beginning of the year. So far we have found them very helpful, prompt in dealing with minor issues, friendly and ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
12 Sept 2019Hi Jill. Many thanks for taking the time to leave us great...
I live in a small block flats ...
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5 Star Review
By : 'Dorothy'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : Yes
Postcode : BN3
6 Sept 2019
People found this helpful0
I live in a small block flats in Hove and Austin Rees took over as the Managing Agents about a year ago and they have been excellent. They have dealt with any problems we have had very quickly and kept us informed about the progress of anything that has taken a little time to be sorted (as in ... Read Full Review
Comments (1)Was this helpful?:
By : Customer Services
12 Sept 2019Hi Dorothy. Many thanks for leaving such positive feedback. It's great to hear that you're delighted with the service we are...
Staff are rude, negligent, ...
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1 Star Review
By : 'Tony'
Branch : Hove, 135-137 Dyke Road
Services : Property Management
Would you recommend ? : No
Postcode : BN2
15 Aug 2019
People found this helpful1
Staff are rude, negligent, uncaring, unhelpful and incompetent. Be very wary of using this managing agent, they will fleece you out of thousands of pounds just because they can, if they could take every penny you have for a profit, they would see you bankrupt without any hesitation. I will be ... Read Full Review
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