Heaton Property

Do not sign with these agents! I wish I could give a 0 star review. Heaton Property are the worst, most disorganised estate agent company I have ever come across. They do not have a working telephone number or website and will gaslight you when you bring this up to them. They are rude over email ... Read Full Review

Avoid this business like the plague. Formerly, or currently, known as heaton properties. Their staff are spiteful and incompetent to the point where a male member of staff on their phone straight up told me that he ‘doesn’t care’ that i was on hold all morning trying to get in touch with a member ... Read Full Review

Myself and my friends leased a property from these guys back in 2017/ 18, just reading the reviews, it's mad that they are still providing the same level of shocking service that they were back then! Some of our other friends had a similar experience back in 2017/ 18 too, so this is definitely not ... Read Full Review

If I could give 0 stars I would. Never deal with this company in any circumstance. Incredibly rude, dismissive and argumentative to any issue. Will take weeks to look at any maintenance issue, before giving you responses such as "have you tried fixing it yourself" When submitting applications, they ... Read Full Review

Avoid at all costs. The least professional and diligent agents that I have ever had the misfortune of dealing with. Where to start... There were numerous issues that arose during our tenancy, none of which were dealt with in an expedient or professional manner. We raised an issue with the ... Read Full Review

If I could give 0 starts I would, absolutely shocking estate agency. Not great people to work with. They have deducted money off our deposits for damages that were already in the house when we moved in. We’ve waited over 2 months for our deposits back and still haven’t heard ... Read Full Review

Possibly the worst letting agency i have ever had. took weeks to fix a leaking roof which was literally flooding our ... Read Full Review

Sarah was incredibly helpful throughout us looking for a property with her, can't say enough nice things about ... Read Full Review

we always paid our rent in full and on time, and despite this had to raise multiple issues with the property while we were letting it, including faulty door trims, a broken toilet flush, and black spot mould in the bathroom (which was present from when we moved in, till we vacated). All these ... Read Full Review

I would give this place 0 stars if I could. I initially had a very seamless tenancy, I was in a 2 bed house and my housemate had to move out - we were able to find a replacement tenant easily and this was fine. When I asked to do the same thing a few months later, Heaton Property made my life ... Read Full Review

I spent 12 months being gaslit over mould and damp. I had mould all around the windows in my room, my clothes and shoes were damaged and all they told me was to stop drying our clothes indoors in November, although we didn't have a washer/dryer until that broke and they had to install ... Read Full Review

I echo the previous reviews. For someone so tiny in stature the manager is so nasty. I remember the heating went off in the winter, and rather than apologise and make it a priority to sort, he simply said 'we have a little heater in office if you want that'. It was snowing and I was at ... Read Full Review

If I could give it 0 stars I would. The manager is the most unpleasant, aggressive bully I have ever come across. Never experienced a 'professional' speak to anyone the way he has spoken to and dealt with us. As a landlord and a tenant I would AVOID AT ALL COSTS. How anyone works ... Read Full Review

I have never come across anybody so rude and unprofessional in my life in all businesses. They have no idea about selling house. Definitely do not have any knowledge in communication let alone do anything ... Read Full Review

Me and my partner rented a Heaton property flat for a year and it was a complete nightmare from beginning to end. It was by far the worst renting experience we’ve both had. If you have a quick look online, you can see the countless bad reviews that have been left about this agency. I wish ... Read Full Review

Completely shocked at how rude and aggressive the manager was. I called up for help and he began so defensive and angry at once so obviously knew that he was in the wrong. Moving out of a flat and they are keeping half the deposit because of cleanliness. They asked me to confirm the report AND ... Read Full Review

Terrible letting agent, deeply unpleasant and questionable business practices. I was renting a property and the Heaton Property then listed it for sale without telling us. We found this out on Rightmove first, and then noticed a ‘for sale’ sign up the next day. This all ... Read Full Review

To be fair, we had a good experience of renting with Heaton Property. They were supportive throughout process. Their team worked hard to accommodate our ... Read Full Review

I love my new flat in Heaton. The office guys are very friendly and helpful. When I moved in the flat was very clean and exactly as promised. The box of treats was a very nice touch and it's great that they are working with local businesses. The discount card has already been used at ... Read Full Review

I have seen very little that makes it an award winning agency. Communication- I have numerous emails where I have had to chase because getting through by phone is almost impossible. When I am told I will hear back about the issue(s) I've only been contacted back twice by phone at the most ... Read Full Review