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Warren Estate Agents
3.3/5, 15 Reviews
60% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
Warren Estate Agents is a well established, highly successful independent company specialising in the selling and renting of Putney property.
"Warren is the worst rental..."
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1 Star Review
By : 'UnhappyTenant'
Services : Letting(As a Tenant)
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW15
14 Oct 2022
People found this helpful0
Warren is the worst rental estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. Here are a few of my negative experiences: -I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar visits by cleaners over 18 days to get it to a better condition, but we had to do a large amount ourselves as we couldn't wait so long to have the issues rectified. -The property manager assigned to us was absolutely useless. She was patronising, slow to react, unhelpful and couldn't keep up with the list of outstanding issues so we ended up requesting a switch to another property manager. -A large number of things in the property needed fixing so we had to deal with organising the repairs and having a multitude of contractors attend to rectify issues that should have been fixed before we moved in. -When items we're faulty/broken, we were often expected to deal with it or pay for it ourselves, and were told it's that our job to maintain the property despite the issues existing before our tenancy. For instance, we had a mouldy/dirty/smelly washing machine with a broken door that we had to fix ourselves by constantly running hot washes until we heard it unclog itself, as the agency refused to deal with this issue. We then had to fight for months to have the landlord cover the cost of us having to visit a launderette until it was fully cleaned by us/the cleaners. -We had no working monoxide alarm for almost a month (illegal), which we had to buy ourselves in the end. We weren't refunded for 3 months, along with all the other things we had to buy to repair the property ourselves, despite asking repeatedly. -The property was infested with moths which we also had to deal with ourselves and also waited 3 months to be refunded for (we had to push for this too as we were expected to pay ourselves). -Our privacy wasn't respected as we were given little or no warning about contractors turning up when the agency failed to mention when they'd booked someone to attend despite us repeatedly asking to be notified when someone was attending. As we were working from home, this was a real issue for us as it interfered with our jobs. We even had a contractor damage our personal property and the agency refused to ask the contractor to reimburse us for the damaged item. -The check-in clerk missed a huge amount of items off the inventory and despite us asking for addendums to be made, this was not done. When an issue arose stemming from damage that was done by a previous tenant, the agency tried to blame us and have us pay for a contractor to repair it. We forwarded an email proving that we had requested the addendum and were then told not to worry about sending the photos as proof as they had them on record (despite previously saying they didn't have them) so already had the evidence that we weren't the ones that caused the damage initially. -We had the property professionally cleaned when we moved out and gave it back in an immaculate condition that exceeded the quality we received it in, yet we were still charged £50 for damage that all existed when we moved in. We had proof that we weren't responsible so lodged a case with the deposit scheme, Warren then arranged for the return a few days later at the landlord's request, I assume as they knew they didn't have a case. From start to finish, this was a miserable experience that caused us huge amounts of stress and wasted hours of our time rectifying issues and dealing with problems with the agency. I highly recommend anyone that values an easy life stays well away from Warren Estate Agents as it was the most negative experience I've ever had in my life with a company and I wouldn't wish it on anyone else. A weight has been lifted off my shoulders by simply leaving the property and closing the door on a hideous relationship with a neglectful estate agent/landlord.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 82% | £0 | £0 |
| Lettings | 100% | 82% | £1,350 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 5 | 4 | 2 | 0 | 0 | 0 | 0 | 2 |
Address
Warren Estate Agents
194 Upper Richmond Road, London, Greater London
SW15 2SH
020 8780 1100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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From Letting to Sale - A1 ...
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5 Star Review
By : 'SL'
Branch : London, 194 Upper Richmond Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
27 Mar 2023
People found this helpful0
I signed up as a landlord with Warren several years ago after a less than positive experience with another agent in Putney. I am an accidental landlord, letting due to family circumstances, so I have greatly appreciated Warren’s breadth of expertise and knowledge and their support, ... Read Full Review
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Warren is the worst rental ...
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1 Star Review
By : 'UnhappyTenant'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW15
14 Oct 2022
People found this helpful0
Warren is the worst rental estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. Here are a few of my negative experiences: -I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar visits by cleaners over 18 ... Read Full Review
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Amazing ...
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5 Star Review
By : 'Lucy'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
31 May 2022
People found this helpful0
I've been renting a room for 18 months and when I suddenly had to leave, Siri was absolutely brilliant! She graciously made sure everything was completed quickly and sent me emails to make sure I knew what was going on. Very good service! ... Read Full Review
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Gregory was very professional ...
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5 Star Review
By : 'Kavisha'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
12 May 2021
People found this helpful0
Gregory was very professional in helping us throughout the process of viewing, placing an offer, signing contracts, etc. Siri was very helpful with any queries we had and sorting things. The property management by Warren Estate Agents is responsive and helped us with any issue we had, I would be ... Read Full Review
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Excellent customer and ...
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5 Star Review
By : 'Leonie'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SW15
4 Mar 2021
People found this helpful0
Excellent customer service! Well done and Thank you! from Start to finish with smooth transition, great communication, professional and keeping my friend & I updated over the last month or so. I highly recommend Warren Estate Agent! I had contacted all of the estate agent companies in Putney ... Read Full Review
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Avoid ...
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1 Star Review
By : 'Daniel'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW15
18 Feb 2021
People found this helpful0
AVOID AVOID AVOID! Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first! After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently failing to ... Read Full Review
Comments (1)Was this helpful?:
By : Matthew Macmillan
18 Feb 2021Hi Daniel I am so sorry to read your review and I can understand your frustration. We did have another offer on the flat from a viewing carried out prior to your girlfriends mum seeing it. I can...
Cannot be ...
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5 Star Review
By : 'Juanjo'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SW15
13 Jan 2021
People found this helpful0
Cannot be happier. We inquired about a property and immediately we were able to arrange a viewing. The property per se did not meet our requirements, however, the agent was able to perfectly gather what we were looking for and propose a few other places within our budget and requirements. No time ... Read Full Review
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Tenants... ...
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4 Star Review
By : 'Moira'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
11 Nov 2020
People found this helpful0
As tenants of a flat managed by Warrens, we have found them to be readily available to answer our queries and the odd problem and they have dealt with them promptly and ... Read Full Review
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Warren's let our flat ...
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4 Star Review
By : 'matthew'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW15
7 Sept 2020
People found this helpful0
Warren's let our flat quickly and were helpful with getting all the paperwork for gas, electricity etc certificates done so tenants could move in on tight deadline. The feedback from viewings was poor but overall it was a good ... Read Full Review
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False promises and conned is ...
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1 Star Review
By : 'David'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW15
14 Aug 2020
People found this helpful0
After viewing a property and speaking to the agent about all the parts of the property we decided to put down a deposit. Once the referencing was sorted the contract came through and it seemed that the important things that we were promised were completely false meaning that the property was not ... Read Full Review
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Warren Putney have managed ...
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5 Star Review
By : 'Leah'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW15
16 Sept 2019
People found this helpful0
Warren Putney have managed the lettings of our portfolio of properties for many years now. They have always been professional, efficient and treat our tenants with respect. We are very happy with the service that they have given us over the years and would recommend them to anyone looking for an ... Read Full Review
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AVOID Warren in ...
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1 Star Review
By : 'Dissatisfied'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
20 Sept 2017
People found this helpful1
AVOID Warren in Putney Stunningly discourteous, bullying, unpleasant people to deal with. After taking a holding deposit and agreeing rental terms on a flat, a meeting was set up with a staff member to go over the tenancy agreement which was last updated 2014 - the head of lettings decided to ... Read Full Review
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Would not recommend. Very ...
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1 Star Review
By : 'Lisa'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW15
4 Jul 2017
People found this helpful2
Would not recommend. Very unethical approach to things. We put a first offer in on a flat and instead of negotiating with us as you would expect, agent continued to show the property and take offers. We were then given a chance to outbid the highest offer, even though it had already been accepted ... Read Full Review
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We had an extremely positive ...
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5 Star Review
By : 'E'
Branch : London, 194 Upper Richmond Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK2
26 Apr 2013
People found this helpful1
We had an extremely positive experience with Warrens as our Estate agents! They were never pushy (unlike some estate agents that didnt leave us alone even when we had chosen to use Warrens!) and always listened to our opinions and regularly got us viewings. They were also willing to do our viewings ... Read Full Review
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I transferred my deposit of ...
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1 Star Review
By : 'Chambrs'
Branch : London, 194 Upper Richmond Road
Services : Letting( As a Tenant )
Would you recommend ? : No
2 Aug 2012
People found this helpful3
I transferred my deposit of £150 and they emailed paperwork over after my offer was accepted. Somehow the next day another offer appeared and even though I matched their offer the owner went with the other people. It was the fact that I had transferred money and verbal agreement was made that ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
