I hope this review is helpful to some, especially young people moving out for the first time. Sorry it’s so long, but that’s how awful Century 21 is. This company have failed me time and time again. I tried to give them the benefit of the doubt and bite my tongue because I was so excited to just move out of my family home and gain some independence, I saw everything through rose tinted glasses. I arrived at my room in my shared accommodation on the 4th of July 2022, where I found dirty skirting boards (literally layers of dirt and dust), cobwebs in every corner, stains on the carpet, a horrible paint job, a bathroom ceiling literally peeling off, a door that doesn’t shut properly, and numerous other things. These are all things that absolutely should’ve been sorted before my tenancy started, but I ignored it, I enjoy cleaning, so I was happy to do that myself. The other things weren’t extreme but just made my living situation a bit dingy considering I was paying £525 a month for a house share with that much wrong with it… Anyway, I carried on trying to enjoy my tenancy despite these factors, until I became aware of contractors viewing my room without my knowledge, (which is very illegal). Someone let it slip on the phone to me that they had been there while I was at work, nobody had bothered to make me aware of this. I am a 19-year-old girl who very much values my privacy, so to have men in my room without my knowledge made me very uncomfortable. All I got back from Century21 was them shifting the blame to the contractor company. Proceeding this awful experience, I asked Curtis and Ben to contact my landlord to see if I could get my tenancy ended early, as C21 had now broken the contract by letting someone into my room without my knowledge. It took a few weeks for someone to actually be bothered to give me an answer from my landlord, even after me offering to contact them myself, leaving me to pay another month rent when all I wanted to do is be rid of this company and the broken house I lived in. While I spent my last month in the accommodation there was a tap leak (the tap was broken the whole time I lived there but this was the first time it leaked into cupboards) the leak ruined all the food I had in my cupboards and some kitchen supplies I had in there too. I received no apology for my inconvenience. During the time my room was being viewed by potential tenants there was a few times people would view my room without my knowledge. I know this because I came home from work once and there were still 2 viewing lefts on the room when I was only aware of one happening that morning (not at 3pm) … For the first viewing that was arranged with myself and one of the team for Saturday 10th September, I didn’t end up being home for the viewing when I said I would be. There was an emergency which meant I had to be elsewhere, however when I told Curtis on the phone that I wasn’t there he sighed at me and explained he didn’t bring any keys to the property, like its my job? When I apologised for this, he cut me off and put the phone down without saying anything. I remember being infuriated at the attitude, but I let it slide because I didn’t want to talk with C21 about anything but my tenancy at this point. Since leaving the room, C21 have now tried to deduct £55 from my £250 deposit because “there was a stain on the carpet, and the bathroom and bedroom was left very, very dirty”. Anyone who has seen the state of that room when I first moved in can vouch for me that the room was cleaner when I lived in it/after I left than when I first moved in (and the stain was already there, a family member even mentioned it to someone) . Curtis stated in an email prior to my move out date, that the room be cleaned, but only so it’s not in a worse state than what it was when I moved in. I spent an hour cleaning every visible bit in that room, however because I missed a tap, a plug and left a hair on the wall in the shower they feel the need to take £55 off me. This company is greedy, rude and has absolutely no care for their customers. Century 21 made my first time moving out a miserable one and I wish only bad things for them as it really is one mistake after another with them. I got no sincere apology and probably never will. I’ve worked with customers before so I know exactly what kind of person I seem to them because they will not be able to see how awful they really are. I’m so disappointed with the slow/lack of communication I’ve had with them let alone the contract they broke and tried to blame on someone else.