I hired Acorn for managing my property in Dartford. Unfortunately, have ended up in a situation where the tenant brought in by Acorn has left without paying the utility bills. The tenants did not change the accounts to their name from mine (landlord). The utility company is now asking me to pay the bill, which I probably have to end up paying! Acorn has washed their hands off, and is pointing me to a small print in the agreement where they mention tenant not changing the utility accounts to their name and not paying the bills is not Acorn's responsibility! If you are hiring, be sure to look for this clause, and ask it to be removed. The letting agent should at least follow up with the tenants to change the accounts into their name. Without this, you are completely at the mercy of unscrupulous tenants who can rake in large utility bills and leave. By the time you come to know about this, it might be too late - as it has been for me.