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The UK's Largest Customer Review Website for the Property Industry

1.5/5, 78 Reviews
13% Recommended
25% letting valuation accuracy
25% letting fee satisfaction
By : 'Sofia'
Services : Letting(I am a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : OX4
I never write reviews but I think this can help many people. Especially students, which in most cases are treated with much insignificance. NOPS it's a complete scam. We had many problems with the house in September. The house did not cover the furnished criteria until the end of October. We have been living in a house with broken mattresses, no dining table, no chairs, broken wardrobes… I couldn't empty my suitcase, so I had to spend almost two months with the clothes in the suitcase. “We have not paid yet this month's rent (September 2021) because we were waiting for this to get sorted out but we have come to the conclusion that it is not fair for us to pay the amount is has been agreed upon. I think we should pay a normal unfurnished rent for the first month, as it is not still assembled” - This was the email we sent to our Agency at the beginning of our contract. Finally, the landlord agreed for us to pay only Half of the month (still, the house did not compile with the contract signed before moving into the house). Our deposit must be returned. The landlord did not follow his contract which means he breached it. He did offer 200£ off for September 2021, and if we were to pay the amount to be due, that would be 650£ not 850£. We are not living there anymore as our contract finished the 03/09/22, and to this day 19/11/22, we haven’t received our deposit back as they say we have to pay the rent for the first month (September 2021) even though we reach an agreement with the contractor to pay less as the house didn’t accomplish with the agreements signed in the contract. Also, in December and July/August we said no one was at home because we won't be there, and we don't want anyone to touch our personal belongings. They told us that the contractors didn't have the necessity to be in our house. When we got back, our lock was changed. Furthermore, I was once in the shower, and my flatmate was still sleeping, the contractors knocked on the door but as we didn’t hear it and no none of us opened, they decided to come inside. I don’t know why they had to open the bathroom door, even though it was obvious that the bathroom was occupied as the door was closed, the light was turned on, and the extractor was making noises. Thank God I was washing my teeth and not doing anything else, as they opened the door without any precaution and caught me inside the bathroom. In addition, when we were at uni, the contractors came to fix things (they did it so slowly and took so long. They took over a week and a half to only build a chest of drawers), but when we came back from uni, we noticed how they used our bathroom to make their necessities and didn't even flush the toilet, meaning we had to do it ourselves, and sometimes it was so stuck that the necessities didn't leave at the moment. (Explicit images are attached below). They also left their cups of coffee and other items in the kitchen which we had to clean afterwards. From September until December, our front garden was FULL of broken furniture and trash which hasn't been picked up. We were embarrassed to invite people over, we felt like we lived in a complete dump. We tried several times to contact the agency and sometimes they took over 14/15 days to answer our messages. We only ask for our deposit back. The house was fully equipped at the end of January. We have been living for 5 months in some conditions that did not adjust to the contract. I think having our deposit back is the bare minimum that the agency could do.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 25% | 25.00% | £394 | £2,650 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 8 | 61 | 0 | 0 | 0 | 0 | 0 | 7 |
North Oxford Property Services
47 Walton Street, Oxford, Oxfordshire
OX2 6AD
01865 311745
By : 'Sam'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : OX3
Liza showed us round a couple of properties of interest to us and the properties were nice and tidy and the locations were good for easy access to Oxford Brooke’s University. Liza was very professional and knowledgable and we felt in safe hands with her as she explained everything ... Read Full Review
By : A Concerned Citizen
30 Oct 2024Anyone reading this should ignore this review and refer to all the others, this is plainly written by one of their members of staff, NOPS have a poor reputation for a reason, and that is that they...
By : 'Simo'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
Terrible Service in the past where twice at the end of the tenancy agreement keptpart oor all the deposit. Be ... Read Full Review
By : 'Sofia'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : OX4
I never write reviews but I think this can help many people. Especially students, which in most cases are treated with much insignificance. NOPS it's a complete scam. We had many problems with the house in September. The house did not cover the furnished criteria until the end of October. ... Read Full Review
By : 'Incognito'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX1
I can't say we weren't warned against NOPS. Six months ago some friends and I were (desperately) searching for a new house. In our search for new housemates, we met a wise old Oxford grad student, who told us: there is one rule of renting in Oxford: you don't *ever* rent with ... Read Full Review
By : 'Carlos'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : OX1
I don’t usually write reviews but I’m trying to help other people waste as much money and time and sadness as me. WORST experience of my life dealing with an agent, and in general , I haven’t been this mistreated in my life by anyone and I’ve been rented ... Read Full Review
By : nE
9 Oct 2021Feel sorry for you, had such a similar experience....
By : 'ANON'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
My year living in a property from NOPS was horrific and stays with me years on. Shocking. Times without a stair case. Mouldy. Electric shocks from shower. Flooding. Leaks… the list goes on. The impact was visible on everyone’s health of living in such squalor and mould. Always ... Read Full Review
By : 'i.a'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : OX3
their treatment of tenants is appalling. They lie to them, humiliate them, and seemingly try to prevent them from securing basic housing. This appalling treatment of tenants is often rooted in prejudice against tenants on universal credit and manifests as unlawful ... Read Full Review
By : 'Josh'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
Ridiculously damp house, made most of the tenants ill. Clothes wouldn't dry when hung up and were left with a stale smell on them. The old dehumidifier present in my bedroom should've been a sign of things to come, as well as the broken shelves we had to glue together ourselves on ... Read Full Review
By : 'Owen'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX1
I've been through many many estate agents in my lifetime. Of all of them, these are by far the worst. I thought the experience was below average already until they tried to charge me for my deposit. Things like £60 to change a light bulb, £300 for a "light ... Read Full Review
By : 'zel'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £585
Would you recommend ? : No
Postcode : OX4
The worst letting agent/ property manager ever. We moved into a student house in Oxford in early October 2020 and since then we have been dealing with a half functioning house. Not only was furniture missing or broken when we moved in, NOPS have been unreasonable with repairs. Our boiler has been ... Read Full Review
By : 'Christine'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
The worst people I have ever dealt with in my life. Both, NOPS, and Rentguru are low-life scums. They don't give a shit about anything. They never gave my deposit back even though I left the room better than how I found it when I moved in. Pay a little extra money and stay somewhere ... Read Full Review
By : 'Katherine'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2400
Would you recommend ? : No
Postcode : OX4
Literally the worst agents EVERRRR. Bunch of crooks constantly maniupilating you for payments after payments while providing less than average service. In fact the poorest service ... Read Full Review
By : 'Ben'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
First off I'd like to point out that the majority of this review will be directed at the rent guru who work in partnership with NOPS who I found to be worse than NOPS themselves, hence only 2 stars. What limited communication I did have with NOPS was fairly helpful albeit much delayed. ... Read Full Review
By : 'Nelson'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
Yet another negative review for NOPS. I should have read the reviews before renting from them, but given the time of year -sep- there were very few agency options left on the market (The real reviews ). When I moved to the flat, it had a strong smell of paint, and nothing worked, the fridge ... Read Full Review
By : Leila
19 Sept 2020I should have read the comments as well... there were not a lot of options left so I had to deal with them. I visited beforehand a flat. When I was about to pay they told me it was not available...
By : 'Susan'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2650
Would you recommend ? : No
Postcode : OX1
This is not a reputable company at all , in my opinion. Although the house that was rented for my son plus 3 other students was OK, it was not professionally cleaned when they arrived yet they wanted to charge for professional cleaners once the lease was up. When the students left it was much ... Read Full Review
By : 'Lilly'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX5
AWFUL! I have put a number of complaints in about the property I am renting which is far to small and way over priced! For them to put off ever coming to fix the issues I have raised! I rarely get 24 hours notice of when some one is coming out to the property! At the inspections they have taken ... Read Full Review

By : 'Vulcania'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2250
Would you recommend ? : No
Postcode : OX1
After a year of renting with NOPS, there are too many individual instances of frustration for me to fit into this Google Review. The gist is: NOPS exploits the oligopolized structure and lack of accomodation on the Oxford Student letting market by renting out low-quality properties for insane ... Read Full Review
By : 'Student'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
These people enjoy the exploitation of ill-informed student tenants, which turns out to be their shiny business model in an oligopoly. They will rinse and charge you extremely disproportionate fees where they can, particularly on insignificant and nuanced issues allowing them to keep students in ... Read Full Review
Bad, dispraportionate costs.
By : 'Down'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £580
Would you recommend ? : No
Postcode : OX4
Where to begin. I rented from these con artists for three years, and only stayed with them because I was too poor to afford the fees to put down on another place and was able to transfer my deposit from one flat to another. They constantly lied to me and my flat mates about improvements to the ... Read Full Review
All a rip off
By : 'Claire'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX2
We used NOPs to rent a property in Jericho last year. They were generally unhelpful, disorganised and unprofessional. When we complained about various maintenance issues, they often would ignore our emails or when they did respond it would take weeks, even months, to get the problem looked at. The ... Read Full Review
Extortionate
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Last updated at 11/30/2, 12:00:00 AM by allAgents