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Circa London
1/5, 1 Reviews
0% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
Situated on the vibrant South Bank in the iconic multi-award winning NEO Bankside, Circa London provides an uncompromising, professional and bespoke service. Specialising in the sale, letting and management of residential properties in prime central London, our experienced and proactive teams diverse strengths and
excellent teamwork, produces the best results and clients peace of mind. Whatever your property needs, quality of service is our hallmark.
"Circa agent is the worst that ..."
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1 Star Review
Kasia
By : 'Jennifer'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : SE17
16 Nov 2022
People found this helpful0
Circa agent is the worst that I had used among several agents in London. the company does not stand on landlord's point to protect landlord's interest. The staff called Kasia Mielcarz always delay in response to me and tenant. The end of tenancy cleaning was arranged aft the date of cleaning, which means that tenancy moved out one day delay but didn't pay for the rent. Agent said couldn't claim because tenant have no obligation to clean after move out. When tenant moved out, the inventory check out found there's several burn mark on carpet. the agent said could not be claimed because I didn't have the invoice of carpet cleaning. I said its not cleaning issue, it's damage, tenant should pay. However, Circa not pay effort to deal with tenant. Apart from this there were many damage that stated in the inventory but I agent couldn't get back from tenant.
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By : Nicholas Pearce
16 Nov 2022Dear Jennifer, We were extremely sorry that you were not happy with the service you received from our Property Management team. We pride ourselves on the level our customer service and usually receive very positive feedback from both tenants and landlords. Kasia is a very senior and hugely experienced Property Manager and takes her responsibilities extremely seriously. If there was an occasion when she failed to respond to you in what you felt was a timely manner, she is apologizes. I understand the circumstances surrounding the end of the tenancy were unusual and regrettably we are not able to control what tenants may agree to be deducted from their deposit and it is for this reason that there is an option to go to the TDS dispute service. I would be pleased to discuss any aspect of this matter and hope you will contact me.
By : George
23 Nov 2022I am the tenant that rented from Jennifer and I have to disagree with her testimony. The check out inventory was carried out independently and she proposed deductions from our deposit. We as tenants responded to the proposed deductions using the evidence we had available, and we requested evidence from yourself that the repairs she wanted to deduct for would be carried out, as well as evidence of the cost (in the form of invoices or receipts). As I understand it, she was unable to prove that she was going to make any repairs, replacements or undertake any cleaning, as she had already sold the property. I don't know why Jennifer wanted to pursue deductions for tasks that she was not going to actually carry out, for a property she no longer owned. We offered to take the case to the TDS dispute service and she rejected this offer. Additionally, we found a lack of goodwill on her part overall. We requested to stay in the property an extra day and pay Jennifer for it - she refused. Kasia helped us when we were in an extremely difficult situation and allowed a professional cleaner to clean the property the morning after the check out, using the approved Circa cleaner. Months later, Jennifer wanted to charge us the extra rent, even though she had not allowed us to stay an extra day. It is things like this which demonstrate her lack of goodwill. I think Kasia and her team were balanced in their approach and supported both the tenant and landlord in this situation. Circa did their job very well and I am sorry that the landlord sees it this way.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Bankside
- London Bridge
- SE1
- SW1 A
- SW8
- waterloo
Address
Circa London
The Pavilion,118 Southwark Street, London, Greater London
SE1 0SW
0203 137 7877
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Circa agent is the worst that ...
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1 Star Review
By : 'Jennifer'
Branch : Southwark London, The Pavilion,118 Southwark Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE17
16 Nov 2022
People found this helpful0
Circa agent is the worst that I had used among several agents in London. the company does not stand on landlord's point to protect landlord's interest. The staff called Kasia Mielcarz always delay in response to me and tenant. The end of tenancy cleaning was arranged aft the date of ... Read Full Review
By : Nicholas Pearce
16 Nov 2022Dear Jennifer, We were extremely sorry that you were not happy with the service you received from our Property Management team. We pride ourselves on the level our customer service and usually...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Circa London’s complaints procedure has been designed to ensure that any concerns are dealt with as quickly and efficiently as possible. Every attempt will be made to try and resolve matters to your satisfaction as soon a possible. Information for Customers Our aim is to provide the highest standards of service and if you are unhappy with any element, we would like to hear from you and to have the opportunity to rectify the matter as soon as possible. We are a member of The Property Ombudsman (TPO) scheme and we follow the guidance of the best Code of Practice issued to us by the Ombudsman. We have put in place the following complaints process which we will follow in dealing with any complaint. • Stage 1 - Individual Sometimes things can go wrong and not exactly as planned. If you are at all unhappy, we would hope that will inform the member of staff with whom you have been dealing and try to resolve the issue. • Stage 2 – Manager If they are unable to resolve the situation to your satisfaction, you should refer the matter to the Department Manager. The individual staff member will provide you with the manager’s contact details. We ask that you send a written summary of your complaint to the manager. Your complaint will be acknowledged within two working days of receipt and an investigation undertaken. A formal written notification of the outcome of the investigation will be provided to you within 10 working days. • Stage 3- Director If, at this stage, you are still not satisfied or any aspect of your complaint remains unresolved, then you can ask that the matter be referred to the Director. The Director will acknowledge your complaint within two working days and will investigate the issues raised. He will then undertake a review of your complaint including how the issue has been dealt with to date, and will conduct further investigations into the background. He will make every attempt to resolve the issues to your satisfaction. • Stage 4- The Property Ombudsman If, following the response from the Director, you are still not satisfied with the proposed resolution, you may approach The Property Ombudsman (TPO). Details of how to file the complaint will be included within the Managing Director’s final response. The following link to The Property Ombudsman Service (TPOS) will also provide all the information you may require. http://www.tpos.co.uk/faqs.php
Last updated at 9/23/2015, 6:37:25 AM by allAgents
