Matt has been so wonderful through the process of finding us a home! He’s been so kind when we talk if I have a problem and always works on it immediately. He realized the first home he wanted to show us wasn’t exactly what we were looking for and recommended one that fit our... Read Full Review

We have recently rented out a property using Belvoir. The whole process was quick and efficient, Matthew and Isobel were pro-active getting the property marketed and paperwork sorted, so the property was rented out quickly. The Belvoir team were friendly, helpful and professional at all... Read Full Review

Poor communication skills for prospective tenants resulting in a lot of unnecessary stress. Mrs Patsy Day seems to be attentive but we were far from a priority when it came to renting a house, therefore the deal failed with a lot of valuable time wasted in what is a very stressful time. We... Read Full Review

We recently worked with Belvoir to let a home. Everyone we worked with was very responsive and answered all of our questions. They were all very friendly and made the process of letting a home during the pandemic go as smoothly as possible. Ellie Day and audible Cardy were awesome to work... Read Full Review

Belvoir have a really friendly team that make it a pleasure to have them as our agents. Any issues we may have had have been responded to and resolved in a timely manner. I wouldn't hesitate in recommending... Read Full Review

When myself and my wife applied for our house, Belvoir were brilliant. We were met with a warm smile and a lovely atmosphere. During our application, the staff became complicated. Thought there were a couple of parts of our application that weren't standard, we felt we had to repeat ourselves... Read Full Review

We have been landlords since 2013. Our first tenant was engaged with the help of a different agent who very badly let us down and abandoned us after the tenant caused severe damage to the flat. This was particularly stressful as we were living overseas at the time. Patsy and her team stepped... Read Full Review

As new landlords we have from the outset been very pleased with support and effectiveness of Patsy and her team at Belvoir of Bury St Edmunds. They have responded to both our and tenant requests, dealt with any issues and clarified any queries raised. Their big strength is the ability to form a... Read Full Review

For the most part, I have been very satisfied with Belvoir from first viewing of the property we are letting to dealings since. They are all very helpful, kind, patient and understanding. Everyone in the office has always been willing to listen when I have called and resolve an issue as needed.... Read Full Review

We have been Landlords since 2012 and have a second tenant in our property. Each time the house was let very quickly. However, the first year the property was let, property inspections by the agent were more frequent. That said, we are contacted fairly promptly if there is a problem and still get... Read Full Review

Having posted a previous review, I was contacted by Patsy Day who came to see me. It was good to know that the reviews are read and responded to. We discussed the points raised and some of them were dealt with there and then - others have led to a change in the wording of one of Belvoir's... Read Full Review

we have been a customer of belvoir for 2.5 years, this last year being a tough one for us personally due to serious illness, throughout this time i have been very appreciative of the support and quick response to any issues that have arisen with the property. Thank you to Patsy Day, Carolyn and the ... Read Full Review

There is poor communication between the letting agency and tenants. They are slow to respond to emails and missed phone calls causing a delay in needed repairs, enquires on contractual agreements, etc. For example, it has taken multiple calls and emails over a time span of months to resolves a... Read Full Review

When Belvoir first took over as my Landlord's agent everything was wonderful - Patsy Day was professional and always did as she said. In recent years the service has gone downhill. I have an agent's inspection every three months but rarely hear back on the points I raise. Some of these points... Read Full Review

Belvoir insisted that their full manage rate was more expensive than their competitors due to a personal touch. This turned out not to be the case. We struggled to get Belvoir to do anything properly and always had to chase them for answers; not helped by a lack of staff communication within the... Read Full Review