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Kilmarnock, KA1
4.6/5, 86 Reviews
89% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
24.7 Property is a boutique letting and estate agency and we are committed to doing property properly. We have strong local knowledge and use this to successfully run three branches located across central Scotland; Glasgow, Kilmarnock and Largs.
We specialise in residential sales, letting and property managemen
t. Our vision is to create an open and friendly environment that will allow you to truly enjoy your property journey with us. Our people are at the centre of everything we do; customers, staff and the local community.
"Viewed a property which was..."
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1 Star Review
Susan
By : 'Jamie Carle'
Services :
Rent PCM : £695
Would you recommend ? : No
Postcode : KA8
29 Mar 2022
People found this helpful8
Viewed a property which was the perfect location and size for what we were after, despite having only 1 image available. At the viewing it was advised that remedials and refurb works were to be completed before the move in date. Agreeing to this we paid the deposit and a little over the first months rent. Picked up the keys a few weeks later, being told by Susan that the property had been cleaned and renovations complete (except the garden to be completed next week), and that discussions were had about touch ups to paint but as these were minimal and touching up would look tacky it was decided by 247 to leave them. However upon visiting the property it was clear that very minimal works (if any) have been done. multiple thick black marks on paint throughout hall; all but 2 interior doors having holes in them; 2 interior doors do not close (including the bathroom); Missing skirting board in the livingroom, bathroom, and hall; Window missing in the kitchen and badly boarded up causing a draft; Silicone missing from around the bath; Electrical wires showing in the livingroom; bedroom; and kitchen; Paint peeling from doors; Mould on walls; Damp showing; Leak from a radiator; Smashed lightswiches; Plus many more issues. The place has also not been cleaned as suggested, there are clearly cobwebs and dirt throughout. I emailed these issues that day (as it was Saturday and the office was closed). I then went into the office first thing on the Monday morning to discuss the concerns and advise that I was not willing to live in the property. Susan tried to tell me that she would have some of the issues fixed, I explained that I wouldn't be content if all were rectified never mind just some of them and that I had no faith in them as I was told the place was ready to live in before I had the keys! I was then told that they would accept my 28 days notice to leave the property! They honestly felt that I should pay a month's rent for a place I wouldn't inhabit myself nevermind with my 3 year old daughter! They continually advised that I signed the lease, despite my telling her that I only signed the lease based on the information provided by them that renovations would be done prior to the move and that I was further advised these would be complete! None of this was her fault, even blaming the "trainee" letting agent Rebecca (who, in her defence has been outstanding). The worst part of the "service" however was yet to come. When I asked Susan if she would live in this property, her answer astounded, and to be honest, angered me more than I can ever recall. She had the gall to respond "well I dont have to, I own my home"! That shows the utter contempt which Susan, and clearly this company, has for renters! It took over an hour and a half of discussions before they finally relented and refunded the money back to my account for the deposit and rent. Unfortunately it does leave me out of pocket for removal costs and having to find a new property, but at least I no longer have to deal with this sham of a letting agent! The property was relisted within hours. I only hope they don't catch anyone out who is unable to stand up for themselves and get landed with one of the worst agents I have found and one of the worst properties I have visited!
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SUSAN AND GILLAN
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £39,000 | £79,500 |
| Lettings | 97% | 96% | £325 | £995 |
Areas covered
- KA1
- KA11
- KA16
- KA17
- KA2
- KA25
- KA3
- KA30
- KA4
- KA5
Address
24-7 Property Letting
28 John Finnie Street, Kilmarnock, East Ayrshire
KA1 1DD
01563 539 874
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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24-7 Property Letting Branches (View All 2)
Landlord ...
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5 Star Review
By : 'john'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : KA3
21 Feb 2025
People found this helpful0
all the stress i had thinking about renting out my property was taken away. The staff should have been fed up with all my questions but they were very professional and cheery throughout and i am delighted with the service i... Read Full Review
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Helpful and ...
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5 Star Review
By : 'susan'
Services : Letting( As a Owner )
Would you recommend ? : No
18 Feb 2025
People found this helpful0
Kilmarnock staff were so attentive and no question was left unanswered. Knowledgeable and so helpful with a very welcoming office. Thank you Susan and Gillian making a landlord more... Read Full Review
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THIS LETTING AGENCY THE STAFF ...
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1 Star Review
By : 'SUSAN'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : KA1
13 Aug 2024
People found this helpful0
THIS LETTING AGENCY THE STAFF ARE RUDE AND UNHELPFULL THE DONT DO REPAIERS WITHOUT A FIGHT BLAME TANANT FOR REPAIERS THEY DONT UPDATE DEPOSTIS AND DONT LIKE GIVING IT... Read Full Review
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24/7 ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £360
Would you recommend ? : No
Postcode : KA1
14 Feb 2023
People found this helpful1
Horrible experience from the start only have landlords interests at heart. Very impersonal service, you never feel at home in your rented property. Very invasive asking about personal things. If you have a complaint or something needs fixed they are very dry and rude on the phone as if they cannot ... Read Full Review
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Dreadful experience from the ...
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1 Star Review
By : 'James'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G71
24 Apr 2022
People found this helpful4
Dreadful experience from the very beginning, please please avoid this company at all costs. Customer care is not a priority to say the... Read Full Review
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Viewed a property which was ...
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1 Star Review
By : 'Jamie'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : KA8
29 Mar 2022
People found this helpful8
Viewed a property which was the perfect location and size for what we were after, despite having only 1 image available. At the viewing it was advised that remedials and refurb works were to be completed before the move in date. Agreeing to this we paid the deposit and a little over the first... Read Full Review
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Absolutely happy with ...
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5 Star Review
By : 'alexander'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : KA1
21 Jun 2021
People found this helpful0
Absolutely happy with 24-7property the staff was every helpful and the service is excellent and I will use 24-7 property again when I need... Read Full Review
Comments (1)Was this helpful?:
By : vicky mcclymont
21 Jun 2021Thank you for your review and kind comments Alexander, I am really pleased to hear you are happy with our service. We look forward to assisting you in the future. Regards The 247 Property...
Can't praise the staff ...
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5 Star Review
By : 'jamiescoular'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : KA1
17 Jun 2021
People found this helpful0
Can't praise the staff at 24-7 enough, from meeting Connor at the property to meeting the staff in the office everything was done on a professional and friendly manner. They are extremely helpful and talked us through the process from start to finish. Would highly... Read Full Review
Comments (1)Was this helpful?:
By : susan laird
18 Jun 2021Hi Jamie,thank you for your kind words. We strive to have a great rapport with our tenants and landlords and give the best service that we can. Enjoy your new property and we are always at the end...
Recently rented from 24-7 and ...
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5 Star Review
By : 'Elizabeth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KA8
15 Jun 2021
People found this helpful0
Recently rented from 24-7 and found them extremely helpful as I'd never rented before. Very professional and nothing a bother to... Read Full Review
Comments (1)Was this helpful?:
By : Victoria McClymont
16 Jun 2021Thank you for your kind review Elizabeth, we are pleased to have found yourself and your family a new home and look forward to providing you with a professional management service moving...
This is a very professional ...
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5 Star Review
By : 'Dave'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KA8
27 May 2021
People found this helpful0
This is a very professional local property agency who I would certainly recommend. Friendly and knowledgeable team. I will continue to do business with them in the... Read Full Review
Comments (1)Was this helpful?:
By : vicky mcclymont
28 May 2021Thank you for your kind review David, It has been a pleasure to find you new tenants for your Property. We look forward to continuing a professional management service for you going...
Michael was brilliant, this ...
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5 Star Review
By : 'Gordon'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
Michael was brilliant, this was my first time renting and he made the whole process very easy. He was very helpful with any questions I had for... Read Full Review
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Very helpful and easy to ...
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5 Star Review
By : 'Lesley'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
Very helpful and easy to contact if needed, nothing ever a bother and I can't thank Michael enough for his assistance in the application... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Stewart'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
Michael and susan helped in me getting a property. Was looking for a great area for myself and i managed to be accepted for a lovely 1 bedroom in kilmarnock. Thank you for both of your... Read Full Review
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Had a property and got a ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
Had a property and got a tenant who vacated and michael managed to get the new tenant signed up with the minimum of... Read Full Review
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Vicky at 24-7 has been a ...
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5 Star Review
By : 'Debbie'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : KA3
30 Apr 2021
People found this helpful0
Vicky at 24-7 has been a great help to us! We are new to this type of business, would have never managed without her help &... Read Full Review
Comments (1)Was this helpful?:
By : vicky mcclymont
6 May 2021Hi Debbie, Thank you for your kind comment and review, I am pleased to hear you are happy with our service and it has been our pleasure assisting yourself and Allan. Regards The 247 Property ...
I have been a tenant with ...
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5 Star Review
By : 'Iain'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : KA30
30 Apr 2021
People found this helpful0
I have been a tenant with 24.7 previously and stupidly moved however i hated the close i was in and i came to 24.7 to ask about getting a house in largs. Just by chance michael managed to get me a property that was just available in Boyd Street. I couldnt be... Read Full Review
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Superb ...
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5 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : Yes
Postcode : KA18
30 Apr 2021
People found this helpful0
I have been in my house since july and any issues i have had have been dealt with in a very timely manner. We requested a fence at our property and michael managed to get this agreed with the landlord and delivered. We are very happy with our house and couldnt thank michael... Read Full Review
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Highly reccomend and great ...
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5 Star Review
By : 'George'
Services : Letting( As a Owner )
Rent PCM : £350
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
I have a few properties with 24.7 and michael and the rest of the team have helped so much with keeping me well informed of how my property is coming on. I would highly recommend 24.7 and keep up the good... Read Full Review
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Excellent ...
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5 Star Review
By : 'Gregory'
Services : Letting( As a Owner )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : KA1
30 Apr 2021
People found this helpful0
24-7 Property have consistently given me a good service for over two years, and their communication with customers is clear and efficient. They have a strong local knowledge, and my experience with them has been thoroughly well managed and... Read Full Review
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Excellent service from the ...
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5 Star Review
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : KA3
30 Apr 2021
People found this helpful0
Excellent service from the 247 property letting team, the staff are very efficient and vicky assisted md in building my portfolio in the ayrshire area, she made the process seamless and hassle... Read Full Review
Comments (1)Was this helpful?:
By : vicky mcclymont
6 May 2021Thank you for your kind comment and review James, I am pleased to hear you re happy with our service. Regards The 247 Property Ayrshire...
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