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South Kensington, London SW7
4/5, 12 Reviews
75% Recommended
33% letting valuation accuracy
75% letting fee satisfaction
"Terrible dishonest..."
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1 Star Review
Rezarta
By : 'BAT'
Services : Letting(As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : SW5
18 Mar 2022
People found this helpful0
Terrible company.Do not believe the good reviews ! ! The staff are writing these reviews as they sit at their desk all day. They are now accepting vulnerable people from the mental health sector & lying about the terrible noise polluted ceilings in the flats managed by Dexters. They trick into moving in- even though they are aware of the hidden problems with their flats. They act nice until you move in,then they disappear. Stay away from this company! They can not be trusted.A lot of their flats have landlords in China that are not contactable & Dexters will leave you stuck.We asked dexters about the ceiling before we moved in and they lied blatantly.And they will lead you up the garden path after you signed.They left me a broken bed & cupboard and won't have the bed removed.cheap lock on door. And no outdoor Ariel. I have a video recording of the noise pollution & it's extreme. It's a shame I can't post my the video to show the public what hell they let people live. Especially the vulnerable !
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By : Ria Burton
30 Mar 2022I am disappointed to hear you have not had a 5 star experience with us. Unfortunately, I am unable to find you on our database. If you could contact us with some more information at customerrelations@dexters.co.uk then I can look into this for you. Kind regards, Ria Burton, Customer Relations Team
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Latest Reviews
Ashley Humphrey
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 75.00% | £1,300 | £3,600 |
Address
Dexters
144 Old Brompton Road, London, Greater London
SW7 4NR
020 7373 8883, 020 7244 7711
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Terrible dishonest ...
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1 Star Review
By : 'BAT'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SW5
18 Mar 2022
People found this helpful0
Terrible company.Do not believe the good reviews ! ! The staff are writing these reviews as they sit at their desk all day. They are now accepting vulnerable people from the mental health sector & lying about the terrible noise polluted ceilings in the flats managed by Dexters. They trick into... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : Ria Burton
30 Mar 2022I am disappointed to hear you have not had a 5 star experience with us. Unfortunately, I am unable to find you on our database. If you could contact us with some more information at...
Thomas Morrissey- fantastic ...
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5 Star Review
By : 'Kristina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W8
16 Feb 2021
People found this helpful0
Thomas Morrissey has done a fantastic letting agent job showing me around apartments in Kensington! Not only has he been honest about his comments on apartments, but has also been extremely helpful with navigating around the area (I have really appreciated that as someone completely new to London). ... Read Full Review
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Absolutely unprofessional and ...
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1 Star Review
By : 'Ashley'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : SW7
22 Oct 2020
People found this helpful1
Absolutely unprofessional and criminal. Expected me to move into a filthy and uninhabitable flat. Bullied and harassed me. Made me feel completely... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
10 Nov 2020Dear Ashley, I am sorry to read that you are unhappy with Dexters, but understand from the office that this matter is being dealt with in the line with the Contract that you signed for the tenancy....
Shernitta is a Property ...
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5 Star Review
By : 'Sunny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W14
28 Jan 2018
People found this helpful0
Shernitta is a Property Manager and looks after our two properties. She has been our correspondent for a number of years. We are really pleased with her work. She knows her job well. Though she is rather busy sometimes. She acts in the correct manner and gets the desired results. She is well... Read Full Review
Comments on Agent Fees
Not applicable in this case.
Comments (1)Was this helpful?:
By : Marilyn
12 Feb 2018Dear Sunny, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would ...
When I was looking for the ...
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5 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : SW5
16 Nov 2017
People found this helpful0
When I was looking for the house in South Kensington, it was urgent because I did not have enough time to decide. Will helped me so much to find a house and the other provided me good... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2017Dear J, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...
Teagan is an amazing staff at ...
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5 Star Review
By : 'Usha'
Services : Letting( Property Management )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SW73
1 Nov 2017
People found this helpful0
Teagan is an amazing staff at dexters. She is always attentive and organised. It is always pleasure to work with her and... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Marilyn
7 Nov 2017Dear Usha, Thank you very much for your great review regarding our South Kensington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to...
We've had a clogged ...
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5 Star Review
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SW7
31 Oct 2017
People found this helpful0
We've had a clogged kitchen sink for almost ONE MONTH. Our property got taken over by Dexters and I was introduced to Teagan my new property manager, my sink got fixed next day . Engineer who arrived was very professional, and very polite. After two weeks we reached out again this time we had... Read Full Review
Comments on Agent Fees
n/a
Comments (1)Was this helpful?:
By : Marilyn
7 Nov 2017Dear Anna, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...
Had amazing customer care ...
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5 Star Review
By : 'Chanelle'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : W3
31 Oct 2017
People found this helpful0
Had amazing customer care with Teagan, she was very helpful, great communication from the start, I would defiantly recommend her to everyone I... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
7 Nov 2017Dear Chanelle, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I...
Would like to thank Rupal for ...
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5 Star Review
By : 'Eleanor'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW7
24 Oct 2017
People found this helpful0
Would like to thank Rupal for all the hard work and dedication ensuring my husband and I received the best level of customer service , when coming to them for many issues in regards to repairs ! You saved us so much stress and hassle. Thank you so... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
7 Nov 2017Dear Eleanor, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I...
I have found Dexter and Hugh, ...
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5 Star Review
By : 'christian'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NW5
13 Jul 2017
People found this helpful1
I have found Dexter and Hugh, its representative, very helpful in my search for a flat in K&C. He has provided me with information on established opportunities and was also very quick to contact me with the latest offers. Hugh was on time at the scheduled meeting which is appreciable. I would... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
14 Jul 2017Dear Christian, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service....
I've had terrible experiences ...
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5 Star Review
By : 'MsEl'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW7
2 Jul 2017
People found this helpful0
I've had terrible experiences with agents in the past who tried to let flats for prices above their deserved value. For the first time in while I met an agent who was funny, honest and devoted solely to his clients. I honestly couldn't have asked for a better service. Thanks Hugh... Read Full Review
Comments on Agent Fees
-
Comments (1)Was this helpful?:
By : Marilyn
3 Jul 2017Dear MsEl, Thank you for your review regarding your experience with our south Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would...
I have a property in their ...
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1 Star Review
By : 'SW'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW7
26 Jul 2016
People found this helpful45
I have a property in their area where the Director of Dexters is constantly contacting me. However my complaint is I did not give my details to Dexters to ever contact me regarding selling my home. They have used information that concerns me to it's source for this direct marking strategy. Are... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
8 Sept 2016Dear Sir/Madam, Thank you for your feedback. I am Head of Customer Relations here at Dexters and for me to investigate this fully, please could you contact me directly at...
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