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Helliwell & Co
4.6/5, 67 Reviews
91% Recommended
67% sales valuation accuracy
93% letting valuation accuracy
91% sales fee satisfaction
91% letting fee satisfaction
No description for branch. Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. Helliwell & company's biggest strength is the genuinely warm, friendly and professional approach that we offer all of our client
s. Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by highly motivated and trained staff. A sign of this success is the fact that a large proportion of our business is from referrals, satisfied Clients who have recommended us to friends and, if you want professional help and advice on all aspects of moving home please contact us or call into our office today.
"Rented a property from..."
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1 Star Review
Joshua
By : 'Graham'
Services : Letting(As a Tenant)
Rent PCM : £2000
Would you recommend ? : No
Postcode : W5
22 Jun 2022
People found this helpful0
Rented a property from Helliwell for 11.5 months and it nearly killed us! Got electrocuted while living in one of their properties and the agent didn't fix the issue or provide certification when asked. An electrician fixed the extractor fan which was never wired correctly and made the bathroom light switch live, an isse which continued to happen after repair. There was also an open staircase and missing hand rail so we had to move out, because my wife was pregnant and it was not worth the risk continuing living there. The agent was completely unsympathetic and found a new tenant to replace us 11 days before our tenancy officially ended. We had the property professionally cleaned, better than the bad state it was let to us, and took photographic evidence of each room before we departed. The Agent charged us around £900 out of our deposit for early termination, even though there is a new tenant moving in the next day so the landlord was not at a loss - he did not lose rent but Helliwell are milking the fees. Very unethical way to conduct business. Thankfully they are part of the property redress scheme but it's a lengthy process to seek justice. As constructive feedback, Agent please ensure you receive all EPC, gas and EICR and pass these on to the customer before letting property. It's a simple mistake to make but important to stay safe. Stay safe!
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By : Lauren
9 Nov 2022A huge commendation to the newly appointed Senior Property Manager Marianne at Helliwell who has been instrumental in sorting the rental issues we have had for nine months in just a few weeks. She is approachable, efficient, productive, and most of all listens. She is a pleasure to deal with and she’s single handedly changed our views of the letting agent entirely, which were awful to deal with previously. This included being charged for a boiler call out, which we were told the issue was no money in the metre but EDF confirmed the account in credit after over £300 was debited in two months
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 91% | £590,000 | £743,000 |
| Lettings | 93% | 91% | £950 | £5,750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 14 | 1 | 40 | 4 | 2 | 1 | 4 | 0 | 0 | 1 |
Areas covered
- TW8
- TW9
- W13
- W3
- W4
- W5
- W6
- W7
Address
Helliwell & Co
The Clock House, 58 St Mary's Road, London, Greater London
W5 5EX
0208 799 3810
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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I lost £1000 because of ...
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1 Star Review
By : 'AK'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : 8
Would you recommend ? : No
Postcode : W5
16 Aug 2025
People found this helpful
I lost £1000 because of Helliwell I put in an offer on a property through Helliwell &co, having been assured it was ready to sell and that the developer wanted a quick transaction. It sounded ideal, so I proceeded with the purchase. However, midway through the process, it became apparent that the ... Read Full Review
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Ramona at Helliwell & ...
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5 Star Review
By : 'Ben'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : W7
13 Jun 2023
People found this helpful0
Ramona at Helliwell & Co. has been a fantastic agent for renting my first flat in London - she is clear, communicative, helpful and friendly. I'd ... Read Full Review
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Great ...
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5 Star Review
By : 'lucia'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W5
13 Jun 2023
People found this helpful0
Ramona was amazing from the moment we spoke, she showed me around, told me all the good details about the flat and was super super welcoming. She really seemed keen to help us rent the flat which paid off as we finally got our cute little home and we thank Ramona a lot for that! Thanks for all the ... Read Full Review
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Brilliant set of ...
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5 Star Review
By : 'Kavita'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
23 Jan 2023
People found this helpful0
Jake Tamplin is amazing to interact with. He understood the problem at hand and came up with solutions that worked. He was willing to interact with the landlord and help convey without any fuss the exact crux of the problem, and therefore find a solution that worked very well for both the landlord ... Read Full Review
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Great ...
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5 Star Review
By : 'Nathan'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
13 Dec 2022
People found this helpful0
I’m very happy with the service I received from Ramona, who helped me secure a flat. She was responsive, knowledgeable and very helpful. Would highly ... Read Full Review
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Helliwell aka Hella-Well! 5 ...
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5 Star Review
By : 'Kunal'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W5
6 Dec 2022
People found this helpful0
Great experience with Perry and the team. They took care of my needs and kept me informed throughout the whole purchase process, and even after the sale. I really recommend Helliwell & Co ... Read Full Review
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Great expereince with Joaquin ...
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5 Star Review
By : 'NASSIMA'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : W7
6 Dec 2022
People found this helpful0
Great experience with Joaquin who is nice, flexible, efficient. i could have a beautiful house, exactly matching my criteria. i thank him very much for his ... Read Full Review
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Couldn't recommend ...
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5 Star Review
By : 'Emily'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : W13
25 Nov 2022
People found this helpful0
Having contacted many estate agents looking for a place, Helliwell were head and shoulders above the rest. We dealt with Ramona and Jake, they were the most responsive, caring and helpful agents. Both Ramona and Jake maintained close contact with us throughout the whole process and were incredibly ... Read Full Review
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Ramona is ...
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5 Star Review
By : 'Dan'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : W5
24 Nov 2022
People found this helpful0
I recently viewed and rented a property through Helliwell and co. I called after seeing the property online and spoke to a really lovely and helpful lady called Ramona who booked me for a viewing the following day. Ramona arrived early and was very knowledgable about the flat and area. She ... Read Full Review
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Highly recommend. ...
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5 Star Review
By : 'Lindsey'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : W13
23 Nov 2022
People found this helpful0
We had a great experience securing our flat through Helliwell & Co. We dealt with both Ramona and Jake throughout the process and were very pleased with the service they provided. Both were very professional and communication was so easy and prompt with them, especially in regards to any ... Read Full Review
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Thanks ...
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5 Star Review
By : 'Ashwin'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
22 Nov 2022
People found this helpful0
Thanks Ramona and team, very helpful and proactive service. All paperwork done in time and efficiently. Easy to deal with and ... Read Full Review
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Ramona and the rest of the ...
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5 Star Review
By : 'Daley'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W13
18 Nov 2022
People found this helpful0
Ramona and the rest of the team are super amazing, she helped me find a home in a beautiful/Convenient area. From the first enquiry call that I made to the final stage when I moved in she has been informative, helpful and efficient. Highly recommend Helliwell & ... Read Full Review
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Consistently great ...
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5 Star Review
By : 'Duke'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
18 Nov 2022
People found this helpful0
Amazing service from Anna and the team. The Helliwell’s team provide professional service that is great value and consistently high quality. Greatly appreciate their help in securing a ... Read Full Review
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Awesome ...
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5 Star Review
By : 'Dan'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : W5
28 Oct 2022
People found this helpful0
I recently viewed and rented a property through Helliwell and co. I called after seeing the property online and spoke to a really lovely and helpful lady called Ramona who booked me for a viewing the following day. Ramona arrived early and was very knowledgable about the flat and area. She ... Read Full Review
Comments (0)Was this helpful?:
Rented a property from ...
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1 Star Review
By : 'Graham'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : W5
22 Jun 2022
People found this helpful0
Rented a property from Helliwell for 11.5 months and it nearly killed us! Got electrocuted while living in one of their properties and the agent didn't fix the issue or provide certification when asked. An electrician fixed the extractor fan which was never wired correctly and made the ... Read Full Review
Comments (1)Was this helpful?:
By : Lauren
9 Nov 2022A huge commendation to the newly appointed Senior Property Manager Marianne at Helliwell who has been instrumental in sorting the rental issues we have had for nine months in just a few weeks. She is ...
Exceptional service from all ...
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5 Star Review
By : 'Corinne'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
13 Nov 2019
People found this helpful0
Exceptional service from all the staff at Helliwell. Joshua, Anna and Cora ensured the smooth and stress free communication for our property to be let. A small independent estate agent with professional, efficient and caring attitude. We would definitely use Helliwell again and can only ... Read Full Review
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Alistair ( from the Ealing ...
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5 Star Review
By : 'Amy'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
21 Aug 2019
People found this helpful0
Alistair ( from the Ealing office) is a great guy! reliable, honest and understands customer needs. Although we did not rent a house through Helliwell, Alistair made a great effort to help us. We would love to rent through them in the ... Read Full Review
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Professional, responsive and ...
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5 Star Review
By : 'Liz'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W7
15 Aug 2019
People found this helpful0
Professional, responsive and a pleasure to do business with. An estate agent that I can highly recommend and the best I have ever dealt with. Thank you to Joshua and team for making the whole process stress ... Read Full Review
Comments (0)Was this helpful?:
Efficient and ...
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5 Star Review
By : 'Eli'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
24 May 2019
People found this helpful0
Working with Helliwell is probably the first time I have had such a great service when renting a property before. The entire process from the start has been reliable and fast, making the stressful time of moving much easier. Everyone has made it a seemless experience. Additionally, John has been ... Read Full Review
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Excellent Service greatly ...
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5 Star Review
By : 'Eleftherios'
Branch : Ealing, The Clock House, 58 St Mary's Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
25 Apr 2019
People found this helpful0
John as well all staff I came in contact with such as Anna were very helpful and were able to solve any potential problems effectively and in an efficient manner. Humble people, in contrast to other big real-estate agents. The properties they represent seem to be the best in this ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/20/2023, 3:28:18 AM by allAgents
