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Ealing, London W5
2.9/5, 47 Reviews
45% Recommended
100% sales valuation accuracy
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"Cowboy State Agent..."
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1 Star Review
Ali
By : 'atg'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : W13
7 Mar 2022
People found this helpful0
Cowboy State Agent ALERT Haart Ealing: What a rip-off! To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails Ali Shabaz from the Ealing Broadway office was the negotiator agent who showed us the flat. At first, he was a friendly and lovely guy, the kind of person you feel comfortable with, and seemed trustworthy. Although , the first thing he asked, even before he got us the house, was a comprehensive google review. We felt, since he reminded us various times to write it, that we should oblige. Here is what happened: Once we agreed to make an offer, and once it was sent and we paid the holding deposit, we never heard much from him again. He disappeared. He ignored our calls and emails, for more than 5 days. Up to the point, we ended up thinking we'd been scammed. We went to the agency in person (three times), we spoke to the lettings manager, Mohsen-Ali, If you google his name or Haart Ealing in other pages like Yelp, you will see that it is not only tenants who speak ill of him, landlords too. It seems Ali Shabaz has had a good teacher. The premise seems to be “sale sale sale and let customers rot in hell!” After asking for the contract for more than 3 weeks, they sent us the copy one day before the moving date, blaming the landlord. Then they gave us the keys to the apartment 2h late (we lost 2h of the van we had booked). They are the least professional estate agents I have ever had the displeasure of dealing in Ealing. Then, we finally moved in, hoping we didn't need to deal with them again, at least for a while. But then the real problems started. First and foremost the address on the contract was wrong from the start. This caused lots of inconveniences because we already set up all our services, including internet, water and electricity. We signed a 12 month deal with an internet service provider, and it left us liable to pay the full 12 month since you are not allowed to swap addresses that quickly. We are still left without Internet, and I work from home. When we informed the agency about the address mistake, they said they would come back to us asap. But nothing happened. This becomes the daily thing, you speak to someone, they tell you they’ll get back to you and they never do. We call them again, and again. But, two weeks later, we didn't receive any call, and our contract is still reflecting the wrong address. On the other hand, when we visited the flat was still in the re-decoration process and Ali assured us, the landlady was going to fix the issues we highlighted. He was lying. Neither the ones added in our offer sheet, the terms were not met. Today, the works on the flat are still not finished. They also sent us a blank inventory. We also started receiving letters from the energy company, with an outstanding bill of more than 500 pounds threatening court action to “the occupiers”, Again, more time wasted having to call and explain the calamity that this agent is. We basically had to move all our addresses twice. We keep calling property management, use their online service to report repairs, call every day, many times. We didn't receive a single call back from anyone. We spoke with Natalie Junkere (we are still waiting for her call back), Alphie, John, two different Jennifers, Jasper, Sandeep, Shakeera, etc, etc etc, and of course Ali and Mohnsen, who washed their hands as soon as we moved in, the ‘Most profitable manager in the whole of the Lettings’ but at what price? People who only care about adding more sales to their targets, even if that means deceiving their customers in order to push them to sign a contract for a dirty flat in Ealing where we can’t even cook a pizza. If you ever cross your path with this agency, I can only say: AVOID LIKE THE PLAGUE PS: I am adding some pictures below. I already sent them these pictures two weeks ago, but as they never reply to our emails, hopefully they will see them here.
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Isidro Fernandez
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £160,000 | £160,000 |
Address
haart
42 The Broadway, London, Greater London
W5 2NP
020 8579 3161
Services offered
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- Lettings
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- Conveyancing
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haart Branches (View All 173)
Don’t waste your ...
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1 Star Review
By : 'Anna'
Services : Letting (As a Tenant)
Rent PCM : £1925
Would you recommend ? : No
Postcode : W5
9 Jul 2023
People found this helpful0
Don’t waste your time!! It’s been 4 months since we moved in and have chased to no ends to have someone resolve issues, over email and over the phone. Visited the branch at reasonable weekday hours and nobody was there. Had a long list of issues we raised from the first day we... Read Full Review
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Fast and excellent job ...
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5 Star Review
By : 'Zemzem'
Services : Letting (As a Tenant)
Rent PCM : £1275
Would you recommend ? : No
Postcode : UB4
26 Jan 2023
People found this helpful0
Fast and excellent job thankyou so much Andrei Pereira at the Ealing branch gave an excellent service to have my bathroom repaired and my tenancy renewed. I am now so happy with .Ealing Estate and Lettings... Read Full Review
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Awful service throughout the ...
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1 Star Review
By : 'Marc'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : W3
25 Oct 2022
People found this helpful3
Awful service throughout the tenancy bar the beginning where they are helpful once you are in they dump you! As a landlord you cannot trust anything through them. AST's are incorrect, wrong dates, wrong amounts, weak contract, impossible to get hold of to correct, charged for AST's... Read Full Review
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The absolute worst experience ...
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1 Star Review
By : 'Isidro'
Services : Letting (As a Owner)
Rent PCM : £4000
Would you recommend ? : No
Postcode : W13
17 Jun 2022
People found this helpful2
The absolute worst experience I have ever had with a letting agent. They never answer, they didn't even tell us when our tenant was leaving because they never opened the correspondence to find out themselves. Absolutely horrible place with incompetent... Read Full Review
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Mrs ...
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5 Star Review
By : 'Mary'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB5
24 Apr 2022
People found this helpful0
Thank you for helping us to find out our perfect place . Especially Mr Sunny who helped and coordinate with our property in a great way. He was up to date with all documentation and accomplished within a limited time. Thank you 100% will recommend Sunny to friends and... Read Full Review
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Cowboy State Agent ...
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1 Star Review
By : 'atg'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W13
7 Mar 2022
People found this helpful0
Cowboy State Agent ALERT Haart Ealing: What a rip-off! To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails Ali Shabaz from the... Read Full Review
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5 Star Review
By : 'Caterina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 Sept 2021
People found this helpful0
One year ago my boyfriend and I decided to rent a property in Ealing with the haart. Our agent Josh was so helpfull with all our questions, he takes care of us during all our path letting an house and even at the end of our contract, he was professional and carefull. Absolutely super.... Read Full Review
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I tried to use so many very ...
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5 Star Review
By : 'Claris'
Services : Letting (As a Owner)
Rent PCM : £3000
Would you recommend ? : No
Postcode : W3
23 Aug 2021
People found this helpful0
I tried to use so many very well known agencies on the market but I NEVER HAD ANY AS SUCCESSFUL AS HAART OF EALING.(JOSHAN THAKER)IS AN ASSET TO THE AGENCEY. In no time at all he found very suitable tenants with a very good references for the asking rental price. I WILL DEFINITELY RECOMMEND THE... Read Full Review
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Josh was great in helping us ...
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5 Star Review
By : 'Ellen'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 Aug 2021
People found this helpful0
Josh was great in helping us get our house sorted and was quick to respond to any queries that myself or my housemates... Read Full Review
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As a landlord I would like to ...
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5 Star Review
By : 'Kelly'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
21 Aug 2021
People found this helpful0
As a landlord I would like to recommend HAART and especially mentioning Joshan Thaker for his great services and highlighting his ability in always successfully finding new tenants on a quick time and so keeping the rent occupation ongoing with hardly any interruption. Joshan Thaker is an asset to... Read Full Review
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Neglectful ...
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1 Star Review
By : 'P'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W5
20 Aug 2021
People found this helpful2
3 weeks to sort out references and landlord pulled out 3 days before the move in date. Agent was slow to reply to emails and didn't return calls, didn't seem to pressure the landlord to sign the contract himself at all. Found another agency where a new contract was sorted within 2 days. ... Read Full Review
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Best service and best estate ...
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5 Star Review
By : 'Usamah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
13 Jul 2021
People found this helpful0
Best service and best estate agent and all thanks to Mr Ali for helping us out he is the star man and I hope he succeed and more... Read Full Review
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Thank you to Ali for being ...
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5 Star Review
By : 'Rama'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W5
13 Jul 2021
People found this helpful0
Thank you to Ali for being helpful and always being available. He is always responsive to emails and any queries. I wish him all the success in life. Keep up the good... Read Full Review
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Mohsen the lettings manager ...
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5 Star Review
By : 'Kash'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : UB6
22 May 2021
People found this helpful1
Mohsen the lettings manager at haart was great to work with recently. Very informative and answers emails promptly. I will strongly recommend... Read Full Review
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By : Kash
22 May 2021Excellent...
I have been with Haart for ...
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5 Star Review
By : 'Abubakr'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 May 2021
People found this helpful0
I have been with Haart for one year I have no plans to deal with other agencies. Everyone is professional and kind, specially... Read Full Review
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I have been working with ...
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5 Star Review
By : 'Khair'
Services : Letting (As a Tenant)
Rent PCM : £1530
Would you recommend ? : Yes
Postcode : UB6
27 Mar 2021
People found this helpful0
I have been working with Haart Ealing since 2016! A great long standing relationship and that's been thanks to Mohsen who has so amazing for us. I use to use another agent and there was no personal touch. Very caring team and very trustworthy. Haart Ealing team are very friendly too and they... Read Full Review
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I dealt with them twice , as ...
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5 Star Review
By : 'Tamer'
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : No
Postcode : W5
8 Mar 2021
People found this helpful0
I dealt with them twice , as I rent two houses at Ealing from them , they are professional, helpful and fast and flexible... Read Full Review
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Hi thereI just wanted to say ...
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5 Star Review
By : 'Souad'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
29 Jan 2021
People found this helpful0
Hi there I just wanted to say that Mohsen is the most helpful person He have a passion for what he is doing He is more than happy to help and advise and never fails to call back Thank you... Read Full Review
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Mohsen Ali is professional ...
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5 Star Review
By : 'Albert'
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : W5
29 Jan 2021
People found this helpful0
Mohsen Ali is professional employee, very helpful, answering all my calls and emails , show the right property as I asked. Thank you... Read Full Review
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Don't let the sales team ...
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1 Star Review
By : 'Anonymous'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : HA4
15 Jun 2020
People found this helpful0
Don't let the sales team fool you, once they've handed your property to the property management team you'll be paying monthly for awful service and constant... Read Full Review
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