Heminstone Estates Limited

Terrible agents to do business with they rug me for the deposit after the viewing of 1a middle mead wickford one bedroom flat I paid the rent and deposits when I moved in I had a smell of cats piss in the property I complained to Owen then I get a phone call from the landlords uncle - Dad saying I ... Read Full Review

Absolutely awful company avoid at all costs. Whilst managing our flat failed to get a contract signed by any party including the guarantee for tenant. We now have to spend fortunes on legal costs to remove the tenant! Totally unprofessional and clueless Please save yourselves stress by avoiding ... Read Full Review

Terrible company to use you can get hold them and when you do* hasn't got a clue what she's doing and then thay keep your deposit so dont use this company they will rip you ... Read Full Review

As a landlord I have had the pleasure of dealing with Kerry Smart, at Heminstone. She is a very personable character who knows her craft extremely well, being both professional and totally competent. Finally I can relax and enjoy my rental income, knowing that my property - and it's fine ... Read Full Review

I was introduced to Heminstone as a landlord some 5 years ago. I have never had need to use anyone else because they have found me good calibre tenants without fuss or delay and take the hassle out of the whole process. The whole team have been involved but Kerry and Owen have overseen everything ... Read Full Review

I have been very pleased and impressed with the level of communication and effectiveness with Kerry and her team. After straight forward negotiations I was given a good rate with a high level of service. I have felt supported with the level of knowledge, good contacts and services to help me get ... Read Full Review

Great customer service, very efficient! Kerry was great and very quick and professional to have everything sorted out! Would recommend to anyone! 5 Star ... Read Full Review

Me and my friend needed to find a property in Colchester and Heminstone Estates took all of our details, listened to what we needed and found us the right property in our budget! ... Read Full Review

Kerry Smart was indeed a real pleasure to deal with. Right from my initial enquiry - to moving me in to my new home. Kerry really couldn't do enough! Her service and her attention to detail were second to none! Professional Efficient and great to deal ... Read Full Review

Experience wasn't great from day one. After moving in and finding many discrepencies from their condition report, they failed to acknowledge any attempt to raise these concerns. Moving out was the same. Took nearly a month to receive my deposit back, and it took sending one-two emails per day ... Read Full Review

Such a poor company. They never fixed items when informed, we had stuff broken for months and was phoning them every day. The staff are untrained and unskilled. i have told everyone i know never to use them as they provide the worse service i have ever experienced. They shouldn't be in ... Read Full Review

Nice people and not pushy, however way to 'generous' with admin fees. Robbed but couldn't do anything about it as this was made known to us 20 days before our years tenancy was over and only because we chased them. If we'd refuse, we'd be on the streets just after Christmas so hey ho, Heminstones, ... Read Full Review

This agency enter your property without prior permission and even when the next door neighbour had informed me that they had been in and left the door wide open for 30 minutes they still denied it. They never get anything fixed even after the faulty shower flooded the property they left the ... Read Full Review

This has got to be the worst estate agents I have ever used! The staff are very rude they have no customer service skills at all! They was going to enter my property without permission. They put under a lot of stress and I will mention I was over 5 months pregnant at the time Siobhan Marshall who ... Read Full Review

Please please be careful when looking at properties let by Heminstone. After 20 years of renting they are the worst agent I have had to deal with. They faithfully promised things would be fixed BEFORE I moved in and nothing was fixed and 2 weeks later and numerous calls and emails I am still being ... Read Full Review