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Bury, BL9
4.5/5, 15 Reviews
93% Recommended
86% sales valuation accuracy
0% letting valuation accuracy
90% sales fee satisfaction
0% letting fee satisfaction
No description for branch.
"Avoid..."
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1 Star Review
Danielle
By : 'Pete Stubbs'
Services : Sales(As a Vendor)
Sold price : £140000
Would you recommend ? : No
Postcode : OL11
2 Feb 2022
People found this helpful2
I have worked with some poor estate agents, indeed estate agents are renown for being useless, but this group were the worse I have ever encountered. When my father in law passed away we had the task of selling his house to pay off the lifetime mortgage that he had on it. A task made all the more difficult in that the house was in Rochdale whilst we lived some 360 miles away on the west coast of Cornwall. We approached this estate agent, (basically the first we came across), and asked for a valuation for the house, we also explained that we would be leaving for Cornwall after the funeral and were assured that they, should we appoint them for the sale, would handle everything whilst updating us by phone. The house was valued by them at £160,000 to £170,000 with a recommendation of putting it up for the lower price for a quick sale. We were assured that it would sell in days at that price and, as the interest on the lifetime mortgage was very steep and climbing daily, we agreed to putting it on for £160,000. We had 3 viewings with just one silly offer, then it went quiet until I received a call stating that we had received an offer of £140,000 we were told that, despite being £30,000 less than we were assured that it could fetch - was indeed a good offer and probably the best we would get! After speaking to the mortgage firm they agreed to accept £30,000 less that we had been assured, and the sale went ahead. During this time I received no feedback from the estate agents at all and whenever I phoned and asked for the agent dealing she was always 'out' and failed to return any of my calls. Others in the office tried to help where possible, probably due to the amount of calls that I made and time I spent trying to find out what was happening, I was told that it would complete before Christmas as the buyer was keen to get started and had time off over Christmas. Well Christmas came and went with not a call, (or a return call), until finally our conveyancer told us that a date had been set for 28th January. I phoned the estate agents to ask that meter readings be taken at the point of sale so that I could close down both the gas and electricity account. I was told that the agent dealing was once again 'out' and would call me back. I explained that she never does call me back and for the first time, she actually did. She said that she was surprised that I had said that she never returns my calls because "I haven't spoken to you"!! At this point I asked that the meter readings be taken and she agreed. Friday morning and the conveyancer phones to say the sale has gone through and the new owners have the keys. I wait for the meter readings to arrive - nothing. Late Friday afternoon I phone and get told that once again the agent dealing is out of the office, but would get back to me straight away and on the same day due to the urgency - nothing. Monday morning - yes the agent is out again but will get back to you straight away - nothing. Monday afternoon - yes the agent is out again but will get back to you straight away - nothing. Monday late afternoon - yes the agent is out again but will get back to you straight away - "but she doesn't", I replied. "Can I help - I'll get her to email them to you straight away - nothing. Tuesday morning - speaking to electric company; "Nothing we can do, you will have to get the readings". "But I am 360 miles away". "Well you should have got the estate agents to take them at the point of sale". So I am sitting here now wondering how exactly they earned their £2,400?
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Latest Reviews
Marlene Peters
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 90% | £78,500 | £325,000 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Cowell & Norford
14 The Rock, Bury, Lancashire
BL9 0NT
0161 797 5050
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Cowell & Norford Branches (View All 3)
Avoid ...
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1 Star Review
By : 'Pete'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : No
Postcode : OL11
2 Feb 2022
People found this helpful2
I have worked with some poor estate agents, indeed estate agents are renown for being useless, but this group were the worse I have ever encountered. When my father in law passed away we had the task of selling his house to pay off the lifetime mortgage that he had on it. A task made all the... Read Full Review
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Excellent friendly service. ...
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5 Star Review
By : 'Jan'
Services : Sales( As a Buyer )
Sold price : £105000
Would you recommend ? : Yes
Postcode : BL8
23 Nov 2016
People found this helpful0
Excellent friendly service. Staff are very welcoming and professional. I would definitely recommend them for both property and mortgage... Read Full Review
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Very helpful and friendly. ...
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4 Star Review
By : 'Joshua'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : 14
23 Nov 2016
People found this helpful1
Very helpful and friendly. Proactive and flexible with us from the start. Actually recommended other properties to us directly rather than just the bulk emails that all agents... Read Full Review
Comments on Agent Fees
Did not pay any
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All aspects of the Cowell ...
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5 Star Review
By : 'Marlene'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BL9
26 Oct 2016
People found this helpful0
All aspects of the Cowell & Norford experience were brilliant from the initial informal valuation in Autumn 2015 to the handing over of keys. Every member of staff I came into contact with was helpful and encouraging. I had been dreading the sale and Amy in particular made it so easy and... Read Full Review
Comments on Agent Fees
Fair
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Amy was exceptional in her ...
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5 Star Review
By : 'Mike'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BL8
20 Oct 2016
People found this helpful0
Amy was exceptional in her help and advice during what was a stressful period for me during my purchase of the property. I cannot over emphasise how efficient and kind she was during the process and I am deeply appreciative of her lovely manner and her professional... Read Full Review
Comments on Agent Fees
Not applicable since being the purchaser there was no fee involved
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When I instructed Cowell ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : BL0
31 Oct 2014
People found this helpful0
When I instructed Cowell & Norford to sell my late mothers house, they dealt with all aspects of the initial set up, through to the final sale very compassionately. My initial decision to choose Cowell & Norford was that I wanted an agent who would be proactive and they certainly hit the... Read Full Review
Comments on Agent Fees
Jason Diamond matched the 1% + vat fee I had been quoted by another local agent.
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I would like to say a big ...
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5 Star Review
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £85000
Would you recommend ? : Yes
Postcode : OL10
28 Aug 2014
People found this helpful1
I would like to say a big thanks to all at Cowell & Norford especially Ashley who really did go that extra mile for us. She kept us informed at every step and was always availble to answer any queries I had. I would recommend Cowell & Norford to anyone thinking of selling a propert,... Read Full Review
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I found Ashley Grant very ...
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4 Star Review
By : 'Kevin'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BL8
28 Aug 2014
People found this helpful1
I found Ashley Grant very easy to deal with on our purchase. She has a friendly manner and got replies to all my queries in a timely manner. She kept in touch via mail and phone with updates which was reassuring. But mainly she was the most proactive person I dealt with in the whole sale and... Read Full Review
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Had a good experience dealing ...
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4 Star Review
By : 'A'
Services : Sales( As a Vendor )
Sold price : £129000
Would you recommend ? : Yes
Postcode : BL8
26 Aug 2014
People found this helpful1
Had a good experience dealing with Cowell and Norford. Jay in particular was very helpful and consistent with his service. Thanks for your... Read Full Review
Comments on Agent Fees
A touch higher than the local competition and difficult to negotiate with. A friendlier approach to fees would be better in my opinion.
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From start to finish Cowell ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : BL8
10 Jul 2014
People found this helpful2
From start to finish Cowell & Norford were very professional in their approach to both myself the vendor and all the prospective buyers that they recommended to view my property. Ashley Grant is a credit the their business, she kept myself and my purchaser well informed from the moment I... Read Full Review
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Positive experience from ...
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5 Star Review
By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £78500
Would you recommend ? : Yes
Postcode : BL9
9 Jul 2014
People found this helpful1
Positive experience from start to finish. Very polished approach with professional, confident team. Photos were excellent, viewing feedback always the next day. When came to sales I found negotiation very balanced in aspiring to achieve my aims but being realistic about what the purchaser would ... Read Full Review
Comments on Agent Fees
Fees are always too much but having researched the marketplace I genuinely believe the quality of offering from Cowell Norford is good value.
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I dealt with Ashley as I was ...
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4 Star Review
By : 'Deborah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BL0
29 Apr 2014
People found this helpful2
I dealt with Ashley as I was buying a property via Cowell and Norford. I found Ashley to be extremely helpful with any queries/questions that I had and she always returned my phone calls. I had already moved out of my property so I was looking to move quickly and the purchase went through and was... Read Full Review
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We first approached ...
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5 Star Review
By : 'Samantha'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : M26
1 Mar 2014
People found this helpful2
We first approached Cowell-Norford seeking advice, as it was our first time buying a property. Straight away we was put at ease by the polite and friendly welcome we received and the staff were easy to communicate with. From start to finish, the whole process took six weeks! We were constantly... Read Full Review
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Firstly we had our property ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M26
20 Feb 2014
People found this helpful3
Firstly we had our property up for sale with another estate agent but I was very disatisfied with the service so we decided to change estate agents. I had seen a few of Cowell and Norford signs in the area so gave them a call. It was a girl called Michelle that came out to view and value the... Read Full Review
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Cowell & Norford look ...
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5 Star Review
By : 'Sally'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OL12
5 Nov 2013
People found this helpful2
Cowell & Norford look after their clients in a professional and exemplorary manner. They understand the local market better than others and in our view will organise the best experience & value possible during what is inevitably a tense period in anyone's life. Communication at all stages... Read Full Review
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