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Alex Jones Sales and Lettings Ltd
4.4/5, 176 Reviews
76% Recommended
90% sales valuation accuracy
50% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
Alex Jones Sales & Lettings are a local, independent estate agent who combine traditional estate agent values with a fresh, modern approach. Our service offers a unique mix of professional expertise with a personal touch that places our clients at the heart of everything we do.
Based in Ashton-under-Lyne we
cover the surrounding areas including Denton, Audenshaw, Hyde, Godley, Droylsden, Stalybridge, Mossley, Charlesworth, Stockport and areas of North Manchester. Every member of our team has lived in the local area all their lives, so our knowledge and understanding of the local area and housing market means that we are best placed to advise you in all areas regarding your property.
Not all estate agents are the same. As we are an independent, family owned and run agent, our customers benefit from dealing solely with the directors of the company. This means that we are more motivated to achieve the best possible results for you and your property - at rates that beat online agents.
"AVOID..."
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1 Star Review
Alex
By : 'Cheryl'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : AK15
18 Jan 2022
People found this helpful5
After having my property on with Alex Jones for 7 months and no offers despite me dropping the price, I decided to have another agent come to view my property. On the agent looking at right move for my property it became apparent that Alex Jones had taken my property off the market… No discussion No contact Nothing So, I decided to go to the office to address the situation. On entering the office there were 3 people present - none of whom I had met previously. I asked for the key for my address, to be given it no question or checks on my identification!!! Once being handed the key I asked the guy who'd given it to me why the property had been taken off the market (I now presume this person to be Alex). He said “because it needed reducing” When questioned if it was normal practice to remove someone's property from the market without any form of communication, I was told that somebody had tried to contact me. I asked when, and was given a vague look… I explained further that I'd had no calls, no texts and no emails. Now this is the point where it gets worse still… As a 49 year old woman I was spoken to with not just disrespect, but also as if I was stupid. When asking Alex (politely) not to speak to me in such a way… He response was “I think you should just leave” If this review isn't enough to put you off using this atrocity of a company. Then I suggest you go on google reviews to see further negative ones from other disgruntled customers such as myself. Oh, and also to see the company's responses to them - which is enough testament in itself!!! WOW is just an understatement to how I've been treated today Absolutely appalling!!!
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By : Alex Bowden
18 Jan 2022Hi Cheryl, I'm sorry to receive your review and see that you are not happy with the service which you received. I will try to address your points as well as I can in chronological order. When we first valued your property in July 2021 we valued it at **. You had other valuations from other agents above this, one of them being *** and so we landed on listing the property at ****. We had 15 viewings until September 20th and the overwhelming feedback from these viewings was that the property was too expensive. We wanted to reduce the price to ***** based on this feedback and you agreed to reduce it to 'Offers in Excess of £183,000' on September 20th. We then had a further 5 viewings until November 2nd - at which point we recommended reducing less than ***** as we didn't feel that a £3000 decrease would have a big enough effect and this wouldn't be reflective of it's true market value. Unfortunately you did not agree and would not reduce the property any less than *****: despite the overwhelming feedback being that the property is worth less than this and our advice which was given to you on multiple occasions from different members of staff. We then had 13 more viewings up until January 13th 2022 with again the overwhelming feedback being that the property is not worth ***** in its current condition. You were unwilling to reduce the property any further so we felt that we had no option but to dis-instruct your property as it was becoming evident that it was a waste of our time and may be better for yourself to try a new agent: with new marketing and a fresh approach it may be best for all parties. We therefore sent you the below e-mail: 'From: carl@alex-jones.co.uk <carl@alex-jones.co.uk> Sent: 17 January 2022 16:46 To: '******> Subject: 15 ******* Good Afternoon I hope you are well. We have been looking over your property and since being on the market with us we have conducted 33 viewings. On this occasion we have not been successful in achieving a sale for you. We thank you for the initial instruction to us but feel that a new fresh approach from an alternative agent may be the way forward for you. Please let us know if you would like to collect the keys or you would like them posted through the door? We thank you for initially instructing us and wish you the best in the future sale of your property. Kind Regards, Carl King' We therefore firstly presumed that when you came into the office for your keys that you had read the e-mail and were simply coming to collect the keys - as would be the normal practice. After I had explained to you that we had sent you an e-mail, you said you hadn't received it, to which I asked have you checked your junk mail? (Because lots of our e-mails unfortunately have a habit of going in junk mail) You then switched and turned very aggressive and confrontational (not polite at all - contrary to your version of events) accusing me of calling you stupid? I don't stand for any form of aggression from customers so simply asked you to leave my office. There is no excuse for complete disrespect and we don't stand for it at our business. All 5 of us who work at Alex Jones had spent time and effort trying to sell your property over a 6 month period and to receive the attitude you gave today was not expected. I genuinely wish you all the best in the future and hope that your new agent can get you the price you want as soon as possible. Kind regards Alex Bowden
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 99% | £115,000 | £264,950 |
| Lettings | 50% | 99% | £550 | £550 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 2 | 0 | 0 | 9 | 1 | 3 | 1 | 1 | 0 |
Areas covered
- Ashton-Under-Lyne
- Audenshaw
- Denton
- Droylsden
- Dukinfield
- Hyde
- M34
- M43
- M9
- Moston
- OL4
- OL6
- OL7
- OL9
- Oldham
- SK14
- SK15
- SK16
- Stalybridge
- Tameside
Address
Alex Jones Sales and Lettings Ltd
92 Penny Meadow, Ashton-Under-Lyne, Lancashire
OL6 6EP
0161 292 9223
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 10:00 - 15:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Top top service! Great ...
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5 Star Review
By : 'Alan'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
10 Dec 2025People found this helpful
Top top service! Great ... Read Full Review
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This company is a joke. I ...
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1 Star Review
By : 'Lisa'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
18 Nov 2025People found this helpful
This company is a joke. I lived in the property for over 10 years with my previous landlord without any issues whatsoever and then these cowboys took over my tenancy and tried increasing my rent 3 times within 12mths to i point that I couldn’t afford it and they eventually evicted me because I ... Read Full Review
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... ...
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5 Star Review
By : 'Bina@hotmail.com'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
... Read Full Review
Comments (0)Was this helpful?:
Great communication, honest ...
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5 Star Review
By : 'Hannah'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
Great communication, honest and friendly, approachable people. Made the process of selling my property easy. Would definitely ... Read Full Review
Comments (0)Was this helpful?:
Amber was extremely helpful ...
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5 Star Review
By : 'Ben'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
Amber was extremely helpful from start to finish and always keeping me up to ... Read Full Review
Comments (0)Was this helpful?:
Really poor customer ...
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1 Star Review
By : 'Ellie'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
9 Sept 2025People found this helpful
Really poor customer experience, will never use this estate agent again. Not sure who is writing the 5 star reviews, as I have had nothing but disappointment at every exchange. If you are able to get through to speak to someone, it's nothing short of a miracle. Mostly you get voicemail or an out of ... Read Full Review
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Absolute shambles of a ...
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1 Star Review
By : 'Paul'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
1 Sept 2025People found this helpful
Absolute shambles of a company. Had an appointment with Carl on Friday at 4pm, he called at 15:50 to say his car wouldn’t start. Fair enough happens to us all. Thing is in one sentence he’d just left his last client 10 mins ago and in the next sentence he’s at home because his neighbour is going to ... Read Full Review
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... ...
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5 Star Review
By : 'raja'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
7 Aug 2025People found this helpful
... Read Full Review
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... ...
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5 Star Review
By : 'Sanjay'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
5 Aug 2025People found this helpful
... Read Full Review
Comments (0)Was this helpful?:
Both Amber and Fatima have ...
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5 Star Review
By : 'David'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
24 Jul 2025People found this helpful
Both Amber and Fatima have showed tremendous under standing of our requirements, in fact during the month of July I have dealt with many different estate agencies non have been as genuine as these two ladies. Congratulations Alex Jones on recruiting ... Read Full Review
Comments (0)Was this helpful?:
Amazing staff and amber ...
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5 Star Review
By : 'Adnan'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
16 Jul 2025People found this helpful
Amazing staff and amber fatima were amazing, clarified everything and made everything simple, would highly ... Read Full Review
Comments (0)Was this helpful?:
Carl, Hassan, Fatima and ...
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5 Star Review
By : 'laxmikant'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
13 Apr 2025People found this helpful
Carl, Hassan, Fatima and Violet are brilliant team. I would highly recommend them for property management. Fatima has been dealing with my property and tenants. Though she has joined recently, she is confident and knowledgeable. She very polite and helpful. Responds to emails promptly and always ... Read Full Review
Comments (0)Was this helpful?:
Alex jones are friendly. They ...
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5 Star Review
By : 'Decency'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
11 Apr 2025People found this helpful
Alex jones are friendly. They are the best estate agents i have dealt with. Their response time for maintenance call outs is quick. Overall, it is a positive ... Read Full Review
Comments (0)Was this helpful?:
It's been a grate experience ...
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5 Star Review
By : 'Tolulope'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
6 Apr 2025People found this helpful
It's been a grate experience with Alex Jones. They have been good in responding to issues raised and solve such as soon as it is expected. Their professionalism is next to none. I am happy to recommend ... Read Full Review
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I am a landlord Alex Jones ...
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1 Star Review
By : 'A'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
5 Mar 2025People found this helpful
I am a landlord Alex Jones managed 2 properties for me. Alex Jones was doing full management for me at a cost of 7% of the rent. I used him from 2016 to 2021. I used him as he was recommended by my partner who was renting her old house. In total he found me 4 tenants. I left Alex Jones for a ... Read Full Review
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Booked a house valuation with ...
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1 Star Review
By : 'Joshua'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
15 Oct 2024People found this helpful
Booked a house valuation with them, never showed up. No phone call or email to say they were late or not coming. Tried to call the office on multiple occasions and every time get put through to the out of office team. Get an email reply 2 hours after the appointment time to say it had never been ... Read Full Review
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I have rented with them and I ...
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5 Star Review
By : 'Nelson'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
25 May 2024People found this helpful
I have rented with them and I have nothing bad to say they were always prompt to reply back and keen to maintain the property. Dealing with Alex Jones was easy and I recommend it. ... Read Full Review
Comments (0)Was this helpful?:
Lacey & Carl were amazing ...
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5 Star Review
By : 'Julie'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
28 Apr 2024People found this helpful
Lacey & Carl were amazing from start to completion. Very professional, courteous & on the ball with everything. Would not hesitate to recommend them. Thank you for everything ... Read Full Review
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I contacted this real estate ...
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1 Star Review
By : 'Shaz'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : No
24 Apr 2024People found this helpful
I contacted this real estate by phone yesterday and asked to view the property at Glenfield Close in Oldham. A person told me that sales staff are really busy and if they could take my details and get them to call me back. They called me back and I was unable to answer the phone. I then received ... Read Full Review
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Alex and Lacey were ...
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5 Star Review
By : 'Amy'
Branch : Ashton-Under-Lyne, 92 Penny Meadow
Services :
Would you recommend ? : Yes
11 Dec 2023People found this helpful
Alex and Lacey were exceptional in supporting me and partner buy our first home. Couldn't recommend them ... Read Full Review
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Landlord Fees
Tenant Management Service
£350 (inc. VAT),Pay Upfront (Fees are Negotiable)
- Set up fee: £350 no vat - Monthly management fee: 10% (discounts for multiple properties available) no vat
Last Updated On 29/11/2021, 1:58 PM by 0
- Set up fee: £350 no vat - Monthly management fee: 10% (discounts for multiple properties available) no vat
Last Updated On 29/11/2021, 1:58 PM by 0
Vendor Fees
Overall Fees
£1250 (inc. VAT),On Completion
- High visibility 'For Sale' board - Property advertised on 42 websites including Rightmove, Zoopla and OnTheMarket - Professional outsourced photography - Arranging viewings and accompanying viewings - Full offer negotiation and sales progression to completion - Free 2D and 3D floorplans - No tie in contract - No sale, no fee - Free mortgage advice and best mortgage match House value and costings £0-£200k: £1250 no vat £201k-£300k: £1600 no vat £301k-£500k - £1995 no vat £501k-£1m: £2500 no vat £1m+: Negotiable
Last Updated On 29/11/2021, 1:59 PM by 0
- High visibility 'For Sale' board - Property advertised on 42 websites including Rightmove, Zoopla and OnTheMarket - Professional outsourced photography - Arranging viewings and accompanying viewings - Full offer negotiation and sales progression to completion - Free 2D and 3D floorplans - No tie in contract - No sale, no fee - Free mortgage advice and best mortgage match House value and costings £0-£200k: £1250 no vat £201k-£300k: £1600 no vat £301k-£500k - £1995 no vat £501k-£1m: £2500 no vat £1m+: Negotiable
Last Updated On 29/11/2021, 1:59 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11/1/2021, 8:13:57 AM by allAgents
