Absolutely horrific. They do not care about their tenants all they care about is money. I had a virtual viewing (Note to self - never ever do this) due to Covid. They never showed any of the issues on the video they sent - hole in front door - kicked in previously and held together with masking tape, the toilet not fixed to the floor so it moves when you sit on it, no battery in smoke alarm yet they claim it was tested, bare bulb in bathroom, no lid on a medieval water tank causing water to drip down the walls when it is used never mind the cost of trying to heat the water!!! On the day I received the inventory I queried some of the things on it especially the door and the 'delightful' maintenance woman said "that's how it is" and "the landlord isn't happy with my raising issues so early in the tenancy" I HADN'T EVEN HAD THE KEYS AND SHE WAS THREATENING ME WITH EVICTION. Within 15 minutes of entering the property I knew i'd made a huge mistake, the walls were wet with damp - 4 months on I now have mold all over the bathroom, towels are permanently damp, it is impossible to dry washing in the property, even the toilet rolls have to be kept out of the bathroom as they are soaked within hours. When the water heater is on it is like living in a rain-forest and i'm sure having water running down the wall into the electric sockets is a bit of an issue too. There are so many issues that have been emailed numerous times and all Penny Watson does is threaten me with eviction for complaining. I wasn't even provided with an EICR certificate (required by law) until November after numerous requests. This was only discovered after the cooker blew the electrics and when the guy came to look his words were "don't use anything in this kitchen until the wiring is checked - I wouldn't touch this with a barge pole" The young woman is not capable of doing the job that she holds. She does not understand the most basic of concepts. When they fitted the shower (over 4 months after they said it would be fitted, I asked if they were fitting a screen or rail. Penny Watson said neither and when I queried this and asked how they would like me to stop the water going onto the floor she told me i'd said I was buying a curtain - you would not believe how many times I had to explain to her that a curtain does not float in mid air. I eventually gave up and instead sent pictures of water all over the floor with a disclaimer for any damage and assurances of legal action if I slipped due to their negligence. Amazingly within a week I had a shower rail. I genuinely do not know whether it is stupidity or lack of training within Belvoir, or an incredibly dodgy landlord. I fully expect that they are going to serve a section 21 at the end of my six month agreement in February (I WILL TAKE THEM FOR REVENGE EVICTION IF THEY TRY!) as they have absolutely no intention of fixing anything and all they will do is get another unsuspecting tenant in (probably at a higher rent)and this will happen over and over again. I have now been in hospital 3 times for a nebuliser due to the effects of condensation and mold on my asthma. Luckily I have insisted on all communication being in writing to ensure I have all the evidence I need when it comes to court. I am currently waiting for the council to reopen the case as they closed it instead of putting it on hold whilst i was in hospital for an operation. DO NOT USE THIS COMPANY EDIT: MR WARKE IS NOW TRYING TO BLAME ME FOR NOT GRANTING ACCESS AFTER I HAD ALREADY CANCELLED MY BACK OPERATION ONCE AND HE CLEARLY THINKS I SHOULD HAVE CANCELLED IT A SECOND TIME. THIS COMPANY BULLIES, THREATENS AND HARASSES TENANTS SO THEY ARE MADE SO ILL THAT THEY HAVE NO CHOICE BUT TO LEAVE.