The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.6/5, 131 Reviews
63% Recommended
0% sales valuation accuracy
90% letting valuation accuracy
76% sales fee satisfaction
76% letting fee satisfaction
By : 'Laurence'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : W86
It’s unfortunate that politeness… It’s unfortunate that politeness doesn’t stop these guys from keeping your money. I was only given their terms and conditions I parted with my money..which begs me to believe they have a hidden agenda… no choice but to escalate this to the proper authorities as communication is sporadic at best!! The information they provide is misleading, be careful!! You provided mis-information yourself and you want to lecture me on the information I provided. I have no problem you representing your landlord. I provided information based on what was asked of me in the first instance. People come from all walks of life and are not as academic as some struggle to put information together without a proper format to work with.. that’s where I came in. The fact remains you misled me in the first instance for not providing the correct information before you took my money and on that fact alone… you misrepresented your intentions… for this alone I won’t let it drop because you seem to be dismissing and ignoring this basic fact!! Just my remember my email trail clearly shows where you went wrong in your process!!
By : J.B
10 Jan 2022Hi Laurence, You are of course welcome to take your concerns to the Property Ombudsman, details for whom can be found on our customer care page. Regarding the substance of your complaint, please bear in mind: 1. When challenged over their authenticity, you admitted in writing that the Landlord and Employer references provided were in fact written by yourself. 2. Our team was unable to use the contact details you gave for both your previous landlord and employer to verify your references in a timely manner - despite repeated attempts. Good tenant referencing is a hallmark of the service we provide our landlords, and is a crucial part of our duty of care to all our customers. The holding deposit you paid reserves the property, making it impossible for the landlord to offer it to anyone else while your deal is processed. In cases like yours, where misleading, incomplete or incorrect documents have been provided, the landlord is entitled to keep the holding deposit (of one week's rent) as compensation for reasonable losses. Regarding the way your complaint was processed: It was first escalated from your negotiator her head of department, and then to head office. Interlet's director contacted you personally in order to address your concerns. We take all customer concerns very seriously, and we wish you the best of luck in your search for a home. Kind Regards Head Office
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 76% | £0 | £0 |
| Lettings | 90% | 76% | £500 | £6,250 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 68 | 25 | 0 | 0 | 0 | 0 | 1 | 24 |
Interlet.com
14 Abingdon Road, London, Greater London
W8 6AF
020 7795 6525
By : 'Laurence'
Branch : London, 14 Abingdon Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : W86
It’s unfortunate that politeness… It’s unfortunate that politeness doesn’t stop these guys from keeping your money. I was only given their terms and conditions I parted with my money..which begs me to believe they have a hidden agenda… no choice ... Read Full Review
By : J.B
10 Jan 2022Hi Laurence, You are of course welcome to take your concerns to the Property Ombudsman, details for whom can be found on our customer care page. Regarding the substance of your complaint, please...

By : 'Alan'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SW5
I rented a flat through Interlet. Alexa was amazing. She really went above and beyond in the service she offered. Would definitely recommend Interlet to any ... Read Full Review
By : 'Samo'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W8
Interlet found me a studio for my 1 month stay in Kensington in 2 days. Everything went smoothly and without problems. Studio was nice and clean and rent was reasonable. Thank you so ... Read Full Review

By : 'Marlon'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW5
Great honest and helpful staff, will do doing further business in the future. Thank you so much to the ... Read Full Review
By : 'Sandra'
Branch : London, 14 Abingdon Road
Services : Letting( As a Owner )
Rent PCM : £3750
Would you recommend ? : Yes
Postcode : W8
Interlet have found us excellent tenants over the last couple of years. The staff is always friendly and helpful. Their communication is first class and I can't recommend them highly enough. A great ... Read Full Review
By : 'Trevor'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : W8
Service provided by Interlet is fantastic. They are always very helpful, friendly and professional. I would recommend this agent to anybody looking for a flat or house to ... Read Full Review
By : 'Des'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £2750
Would you recommend ? : Yes
Postcode : W8
Fantastic service from start to finish. A very professional company with very friendly and helpful staff. I would highly recommend this agency and I would work with Interlet again in the future if I had the ... Read Full Review
By : 'Saw'
Branch : London, 14 Abingdon Road
Services : Letting( As a Owner )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : W8
Interlet managed to let my flat within 10 days. If you're looking to rent out a flat that you own I would definitely recommend them - they are brilliant. Cannot recommend them highly ... Read Full Review
By : 'Jaff'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW5
Big thanks to the interlet team for the cleanliness of the room, the brand new bed linen, and the scented herbs bag in the closet; greatly appreciated. Professional and courteous ... Read Full Review
By : 'Stanley'
Branch : London, 14 Abingdon Road
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : W8
Interlet rented my apartment in a few days and found me a fantastic tenant. Awesome service. I will definitely be using them again in the ... Read Full Review

By : 'Osman'
Branch : London, 14 Abingdon Road
Services : Letting( As a Owner )
Rent PCM : £3683
Would you recommend ? : Yes
Postcode : W8
Sham and her team have handled the letting of our house for a few years and we are really happy with their job. They dealt with all our queries in highly professional manner. Very lovely and friendly team. Thank ... Read Full Review
By : 'Jaz'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : W8
I really appreciate service I get from Interlet when looking for a property in Kensington. Their service is truly excellent and professional. They are flexible and responsive in their approach. I would strongly recommend Interlet as the best letting and managing agent in ... Read Full Review
No fees

By : 'Luis'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £2750
Would you recommend ? : Yes
Postcode : W6
I received a great service from Interlet. Professional, friendly and helpful staff - I'm very satisfied with the service they provide. I will definitely use interlet again for any further lettings - Highly ... Read Full Review
Very reasonable fees.
By : 'Calvin'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SW5
I have been pleased with interlet services. Mimoza was fantastic, her professionalism, reliability, friendliness and customer service has been 5*. 100% ... Read Full Review
By : 'MRK'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W6
Highly recommended - probably the best letting agent I've ever used. Kerry has always been extremely helpful and she sorted any problems I had. Very ... Read Full Review
By : 'Herbert'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £12000
Would you recommend ? : No
Postcode : W8
Would highly recommend Interlet in Kensington to anyone looking to rent a property. The application process was straightforward and all dealings were stress free. All accomplished within 3 days. Shivan was a great help and always kept in contact by phone and email ensuring that deadlines were met. ... Read Full Review
Very reasonable fee
By : 'Otakar'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : W8
We really enjoyed our 1 month stay in London. Our special thanks to Shivan to help us to find fantastic flat in Kensington for our needs. Go above and beyond. 100% ... Read Full Review
By : 'Viki'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : W8
I had a pleasant experience renting through Interlet - very professional and friendly letting agent with very good local knowledge. They have a very able team of staff and they made the whole process run smoothly and stress free. High recommendations for this ... Read Full Review
By : 'Disappointed'
Branch : London, 14 Abingdon Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W8
Called on a Monday to arrange a viewing of a property. Was told to travel down in person from Yorkshire to arrange it in person, which we agreed to meet on the Thrusday. We arrived and they had no record of us and were unwilling to show us any properties that we had not booked in advance, including ... Read Full Review


By : 'Paul'
Branch : London, 14 Abingdon Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW5
Kerry and Shivan from Interlet were extremely efficient and professional in our property search. I would certainly use Interlet again if I decide to rent house or flat in London in ... Read Full Review
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Last updated at 7/6/2018, 7:19:12 AM by allAgents