Dennis & Hayes Ltd

I STRONGLY recommend you do NOT rent from these people. They are some of the most unprofessional and hostile people. It's just NOT WORTH IT. We had the unfortunate time of dealing with these people almost 5 years until they eventually decided that they wanted their niece to move into the ... Read Full Review

After having rented from Martin for a year, I can confidently say this has been my worst experience as a tenant ever. No replies, refused calls and awful communication. I only rented from them because I had a time limitation to rent, save yourself the agony and stay at a hotel until you find better ... Read Full Review

DO NOT RENT FROM HERE The so called director (Martin Mitchell) of this agency is who I dealt with when I was their tenant. The agency itselfs lacks customer service and support. Emails were never replied back and he doesn't seem to bother when he receives questions about the flat/tenancy ... Read Full Review

SCAMMERS The worst estate agents in London This company avoid all lengths to send you back your deposit and my experience has not been in isolation. They are so unhelpful, so lazy and incompetent. Do not trust Dennis in Hayes and save your money for a more reliable company. Martin * complicit in ... Read Full Review

They don't answer emails, ignore requests for necessary repairs and are rude. The 'service' they offer to tenants is nonexistent. Do not recommend them to ... Read Full Review

I called and asked to speak to Martin regarding a property I want to rent. I was refused, and eventually was told that Martin is in a meeting. I asked to be called back when he is available, but my number was not taken down. I called again, after not receiving a phone call, and spoke to the same ... Read Full Review

Not trustworthy and they could't care less about our time. This agency is a joke! Do yourself a favor and search for another agency even if the flat they offer looks great. They barely return calls and are either always on another line or out of the office. Just after we showed up in the ... Read Full Review

Such great people I must say. I have been with Dennis and Hayes for more than 6 years now, two different properties, and will definitely be using them in the future, too, if I can! I thoroguhl recommend all the staff, who have been such a help to me personally. The landlord has been super, too, as ... Read Full Review

Dennis and Hayes offer okay service and are decent people. I have had some problems with them, the decorating and repairs are very bad quality and seem to be carried out by someone who is inexperienced or does not care about what they are doing. In the past it has taken them a long long time to ... Read Full Review

Really incompetent. If you're a landlord you would hope that they would have some understanding of lettings and contracts law, but at least one really basic and financially serious error was made. I disagree with the reviewer who said Dennis and Hayes were the worst agent in London. I think they ... Read Full Review

This is the WORST estate agents we have ever dealt with. They are never available to contact: their communication with clients is disgraceful. Their staff are impossibly rude, and condescending. They have ended calls a number of times whilst we have tried to get through to them, and they are ... Read Full Review

*They misled tenants about their referencing process. They don't explain what the process is. Then they give you a paper to sign that if they are not happy with the referencing then they will take the holding deposit. After several calls to their agency, I was told they were not happy with my ... Read Full Review

Terrible communications. Guarantees of actions then not carried out. Phone call terminated multiple times. Bad experiences all round. Still to see how check out process will ... Read Full Review

BEWARE: AVOID THIS AGENCY AT ALL COST! If you find any other similar flat from other agencies, just go to the other one. Seriously. They explicitly told me later that they NEVER allow "Deed of Assignment", which basically allows a friend or a family member to take over the flat and be ... Read Full Review

After a nightmare estate agents dealing with my last property, Dennis and Hayes have been a breath of fresh air. Laurent, who first showed me round our property has been polite, friendly and reliable throughout. They are clear at providing information and don't have hidden fees. Do things ... Read Full Review

My partner and myself found a flat through Dennis and Hayes and lived in the flat, which was managed by them, for a year. My overall experience with them was very negative. When showing us flats they were borderline rude, seemed to know little about the properties we viewed, and on more than one ... Read Full Review

I was a customer of D&H for more than 20 years. I stopped using them in 2012. After the departure of the previous owner Nigel Dennis the service, reliability and responsiveness of D&H deteriorated more and more. Ther are many examples. To name but a few: I - not living in London - had to ... Read Full Review

Absolutely unprofessional from beginning to end. When I went into ask to see a flat they acted like I was inconveniencing them. They were rude, inconsiderate and not suitable to be in any sort of sales business. ... Read Full Review

Excellent agency, professional staff, courteous, knowledgeable and helpful. Was a little slow in paying back some money owing to me but overall I have an extremely positive experience with this ... Read Full Review