From the outset of our dealings with this agency, (mainly with Stacey in Lettings) the communication was very poor, we found ourselves constantly chasing for updates, sending multiple emails in order to get a response, if you called no-one would be available to help and call backs would never get returned. We paid a holding fee for a property 53 Moor End in Edlesborough back in August 2021, agreed with a 12 month contract, the landlord then wanted 24 months with a break clause, so we agreed and then decided he wanted a 24 month contract fixed term, we agreed. We were then given a move in date of the 18th October, checking in with the agents every few weeks to make sure everything was okay and on track, we were constantly advised everything was good. On Friday 15th October after minimal correspondence, I called the office as it was strange that move in monies hadn't been requested, key collection appointments hadn't been made, I was advised it was fine and not to worry. By 2:30pm on the 15th, I received a call from Stacey advising the landlord wanted to push back the move in due to wanting the tenancy agreement read over by a solicitor, (this property had been rented out for 5 years prior) mind blowing, how it was advertised from August and no action requested till the last working day before move in. We found that even though this left us with nowhere to live, until the landlord had all of his questions answered, we were still never given a new confirmed move in date. We were left without a home, deliveries booked, engineers booked, and paying for additional weeks of storage, re-deliveries, last minute cancellation of engineer call outs. Today the agency have re-advertised the property at a higher asking price. We feel there was more to the story, and that we never given the full truth. There was no compassion or understanding or even help with a new move date, that both the landlord and the agents were leaving us homeless. In my many years of renting and working in the industry have I ever come across such negligent behaviour.