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Barnstaple, EX31
4.6/5, 28 Reviews
89% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
85% sales fee satisfaction
85% letting fee satisfaction
Northwood are a national franchise organization and Northwood (North Devon) Ltd is run from Barnstaple by husband (Sean) and wife (Margaret) team who have over 40 years property experience between them. They provide professional Lettings, Property Management and Estate Agency service and they will be happy to help
with the letting, sale or management of your property. Northwood are the leading providers of Guaranteed Rent where rent is guaranteed to the landlords 52 weeks of the year regardless of whether the property is occupied or whether the tenant has paid. Contact Sean & Margaret or visit the website Northwooduk.com for more details.
"Sean Brickley-director and..."
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1 Star Review
By : 'Roxana'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : EX31
30 Sept 2021
People found this helpful0
*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the 02.09.2021 I have called the agency manager to speak about the flat. We asked if we can rent on our company name , which is a big and old business in the Muddiford (a sawmill, probably most of you you know us). She said yes but we have to pay some fees first and she will take the flat off market. Said yes, paid the same day and then she asked for the documents. We provided what she asked, less the personal details of the director of our company as we didn't understand the importance as long as we are renting on company name , not his personal name. So the only thing they asked about the company were... the name, address, reg number and a bank statement. All sent. They have never asked for anything else from the company. We have seen the flat after one week from payment...on the 09.09.2021...flat that was full of boxes from the previous tenant. So we couldn't see too much and we asked for another viewing when the flat is ready. Just lies that they will come back and nothing. We were keep calling to ask them if they need anything else and again they were saying they have everything they need , we just have to wait... Anyway , after 3 weeks( when we stopped looking for another house)....they told us that we can't go on with the application as they looked on I don't know what site and they have seen that our assets in 2018 were £850....So a sawmill that needs at least a space, a machine and wood to operate, has assets of £850.....ridiculous!!!!! We called them and asked to clarify about this , asked to go in there with all our documents. They refused ....I still went. And in there shock!!!!! beside the fact they didn't even wanted to listen to me, being very violent in their approach, they totally refused to look at my documents , pushed me out the office and the director was singing loud in my ear when I was trying to speak with the manager..... They have refunded us the money in full the same day( money that were non-refundable on the invoice that they have sent to us)....wonder why???? So now, we have no flat, we didn't look for another one , there is nothing available on the market and my daughter had a panic attach and now she is very stressed about her having the baby next month and not being able to move by then....all of these affecting her situation Thank you for nothing!!!! only lies and unprofessional management ....
Attached Files
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By : Sean Brickley
15 Oct 2021Dear Roxana, Thank you for your feedback. You have painted a completely false picture of what occurred. The company that you represent was trying to secure accommodation for your daughter through (which I'm sure HMRC would be interested to know if this is an legitimate company activity/expense) failed the referencing process. During the referencing process, you tried via bullying and intimidation of my staff , to secure the tenancy without concluding the main referencing process. Your company were evasive when it came to any verification of income and failed to even provide basic account information which any reputable and viable company should be able to do. Your partner also made disrespectful comments about the previous tenant which were unnecessary and spiteful. When I was advised about the lack of co-operation, bullying tactics, rude and aggressive behaviour from your company in telephone conversations and via e-mail, I took the decision that we didn't want your company as tenants. This is a decision I took and where this is the case we as a company, we always refund any fees that have been paid. You then decided to come to our offices and behave like a spoilt child that didn't get there way. Despite us advising you on many occasions that the decision has been made and is final. You started shouting and demanding we look at the files you had brought in. This we reiterated was pointless as the decision had been made however you becoming increasingly uncooperative and tried to intimidate Margaret standing menacingly over her desk which was also scaring our dog. I do not tolerate bullying and aggression towards my staff and asked you to leave several times which you refused. As you were scaring staff and the dog I started to singing to drown out the noise coming from your mouth. You weren't prepared to listen to what we said so why should we give you the courtesy of an audience. You eventually left (you weren't pushed as you claim) but only when we had to threaten to call the police, slamming the door hard and causing the glass to quiver on our large windows. As stated, we as company will not tolerate bullying and intimidating behaviour towards our staff and will certainly not be entertaining any application for accommodation from you, your company or anyone who is associated with it. Agents be aware!
By : Roxana
18 Oct 2021??how convenient for you to picture all these lies....just wonder...do you have any proof for all your accusations????? I have asked you to provide me with proofs(emails, messages whatever)that you asked us about the documents you Insinuate we didn't provide. We called you 2 weeks in a row and the only thing we heard was we will call you back and nothing. Nobody ever called, messaged or e-mail. You go out the street and ask anyone you want about out company and I assure you that a lot of people know us and know our business. Was lack of communication and collaboration from your part. If you only have a Google map check of our post code on satellite search you can see everything we have. If you can tell me that a 7 years sawmill has assets of £800 when I have parked a car of £150.000 Infront of your office, then please proof me that I am wrong. Until then, you will have to give answers for the way you and your wife treated me, I can also say that was discrimination as I am foregn and you abused me and accused me if things I have never said or done. I just came with the company documents to show you that we have assets of £800.000 not £800 like you said, from a check you done from 2018. Totally irrelevant. Unprofessional!!!!!!!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 85% | £28,000 | £155,000 |
| Lettings | 83% | 85% | £425 | £950 |
Areas covered
- EX16
- EX21
- EX22
- EX23
- EX31
- EX32
- EX34
- EX36
- EX38
- EX39
- TA1
- TA2
Address
Northwood
102 Boutport Street, Barnstaple, Devon
EX31 1SY
01271 325100
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sean Brickley-director and ...
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1 Star Review
By : 'Roxana'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : EX31
30 Sept 2021
People found this helpful0
*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the... Read Full Review
Attached Files
Comments (2)Was this helpful?:
By : Sean Brickley
15 Oct 2021Dear Roxana, Thank you for your feedback. You have painted a completely false picture of what occurred. The company that you represent was trying to secure accommodation for your daughter through...
Absolutely ...
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1 Star Review
By : 'Tawni'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EX32
23 Nov 2020
People found this helpful0
Lack honesty. Lack of proffessionalism. Lack of morals. Lack of integrity. The most crooked estate agents I have ever dealt with and I hope no one else ever has to suffer the ordeal we have, however, after talking to others renting from them it has come to light that the treatment we have recieved... Read Full Review
Comments (2)Was this helpful?:
By : Margaret Brickley
24 Nov 2020Hi Tawni, Thank you for taking the time to leave us a review even though it isnt a positive one, we do welcome feedback. We are very sorry that we feel this way but we do have to carry out the...
Professional ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX32
23 Mar 2019
People found this helpful0
We were new to the area and Margaret and Emma have helped us through the process of buying and letting our first house in Barnstaple. They have made the whole process uncomplicated. They have all the... Read Full Review
Comments on Agent Fees
Excellent value. Very reasonable fees.
Comments (1)Was this helpful?:
By : Emma Barnett
26 Mar 2019We are so pleased to have been able to help with your first purchase and letting and look forward to continuing to work with...
Landlord ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : EX39
20 Feb 2019
People found this helpful0
We have used Northwood (Barnstable) for several years now to rent our flat in Westward Ho! They have been thoroughly professional throughout in dealing with many different issues with tenants. Always fair, honest and quick acting. As letting agents we cannot fault... Read Full Review
Comments on Agent Fees
Good value
Comments (1)Was this helpful?:
By : Emma Barnett
21 Feb 2019Thank you for your words and we are pleased to have been of service. We look forward to continuing to be of service as letting agents for your...
House sell using the online ...
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5 Star Review
By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £28000
Would you recommend ? : Yes
Postcode : EX36
20 Dec 2018
People found this helpful0
Thank you to all the team at Northwood Barnstaple. Sean gave me such good advice to make the property look lived in and presentable. While I could not fault the pictures Margaret took. They were with me every step of the way. Within two weeks on line I had a offer and then within 2months the sell... Read Full Review
Comments (1)Was this helpful?:
By : Emma Barnett
24 Dec 2018Thank you very much for your kind words. We are very pleased to have been of service to you with your...
Professional, Friendly and ...
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5 Star Review
By : 'Laura'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX32
16 Oct 2018
People found this helpful0
We went to Northgate to manage our rental property after looking at reviews of local letting agents here in North Devon. We particularly liked their "guaranteed income" offering which differentiated them from most others, but in the end went for a plain managed agreement. We were not... Read Full Review
Comments (1)Was this helpful?:
By : Emma Barnett
17 Oct 2018Thank you for your kind words. We are pleased to be of service to yourselves and that you found our service professional and...
I've been extremely happy ...
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5 Star Review
By : 'Leigh'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : EX31
28 Sept 2017
People found this helpful0
I've been extremely happy with my rental experience with Northwood. All members of the team have been professional to the last and I feel that any issues I may have will be dealt with. I would recommend your services highly. 5 star. Thank... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Emma Barnett
3 Oct 2017Thank you very much Leigh for your kind words. We are so pleased you are happy. Thank...
Northwood are very friendly ...
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5 Star Review
By : 'Carol'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EX32
11 May 2017
People found this helpful0
Northwood are very friendly and easy to talk to.there very thorough and prompt to sort out any issues concerning houseing and very proffessional and experienced.sad to leave... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Emma Barnett
11 May 2017Thank you very much for your kind words Carol, much...
Sean, Margaret and Emma have ...
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5 Star Review
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX39
30 Oct 2016
People found this helpful0
Sean, Margaret and Emma have been nothing but professional in finding us a tenant for our house.. They are genuinely prepared to go the extra mile to facilitate as smooth a transition as possible for both landlord and tenant. We have been impressed by their attitude ....attention to detail and... Read Full Review
Comments on Agent Fees
Very fair
Comments (1)Was this helpful?:
By : Emma Barnett
31 Oct 2016Thank you very much for your kind words and I hope we can be of service going...
Northwood Barnstaple took on ...
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5 Star Review
By : 'Darran'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL15
1 Apr 2016
People found this helpful0
Northwood Barnstaple took on my property on a Guaranteed Rent Scheme. From start to finish they have excelled. The level of support was way above what I expected. When the tenant had a problem they liaised with me quickly, found local tradesmen (at amazing prices) and kept both me and the tenant... Read Full Review
What agent could do to change your mind?
The fees for this agent were extremely reasonable.
Comments on Agent Fees
The fees for this agent were extremely reasonable.
Comments (1)Was this helpful?:
By : Emma Barnett
6 Apr 2016Thank you for the kind words and we are very pleased to have worked with...
A first rate service. Most ...
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5 Star Review
By : 'Pam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX31
9 Feb 2016
People found this helpful0
A first rate service. Most helpful in every way, going the extra mile to ensure we had no worries. Sean, Margaret and Emma have taken personal responsibilty to resolve problems and find and engage tradesmen on our behalf. Well... Read Full Review
What agent could do to change your mind?
Fair
Comments on Agent Fees
Fair
Comments (1)Was this helpful?:
By : Emma Barnett
10 Feb 2016Thank you both for your kind words and glad to be of...
1st Class service would use ...
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5 Star Review
By : 'val'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX31
9 Feb 2016
People found this helpful0
1st Class service would use them again, carefully selected tenants to suit my properties. many viewings all accompanied. l felt well looked... Read Full Review
Comments on Agent Fees
reasonable
Comments (1)Was this helpful?:
By : Margaret
9 Feb 2016Thank you, we are delighted that you are happy with our service. We always carry out accompanied viewings and do our best to find the most suitable...
Both Emma and Margaret have ...
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5 Star Review
By : 'Ela'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : EX31
16 Jan 2016
People found this helpful0
Both Emma and Margaret have been very helpful and prompt whenever I had any issues with the apartment. I am very grateful for their assistance and happy that I've got support from... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Emma Barnett
29 Jan 2016Thank you for your lovely comments Ela. Glad we could be of...
We found a property that was ...
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5 Star Review
By : 'Felicity'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TA4
11 Dec 2015
People found this helpful0
We found a property that was perfect for our needs in wiveliscombe and thought it would go quickly. Luckily, we were given a tour around the property and were really impressed with how quickly this was arranged. We fell in love with the house and wanted to move forward as soon as possible. Margaret ... Read Full Review
What agent could do to change your mind?
Reasonable for the good service that is provided.
Comments on Agent Fees
Reasonable for the good service that is provided.
Comments (1)Was this helpful?:
By : Emma
11 Dec 2015Thank you Felicity for your kind comments. Glad we were able to assist and we hope you enjoy your new...
I had a good feeling about ...
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5 Star Review
By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : EX39
16 Aug 2015
People found this helpful2
I had a good feeling about this estate agent after the first contact with them. Very professional and very personable. The property I was selling was marketed very well, and was sold subject to contract quite quickly. I was kept up to date regularly with the sales process. They were even chasing... Read Full Review
What agent could do to change your mind?
I found the fees reasonable.
Comments on Agent Fees
I found the fees reasonable.
Comments (0)Was this helpful?:
Very happy to learn that you ...
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5 Star Review
By : 'Jez'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EX31
19 Dec 2014
People found this helpful0
Very happy to learn that you have won an industry award - it's obviously not just me who's impressed!! I became an "accidental landlord" when my mum went into care and we decided to rent her house out to help pay towards her own rent at the care home. I mistakenly used a well-established ... Read Full Review
Comments on Agent Fees
I feel like the fees are actually being earned.
Comments (1)Was this helpful?:
By : Sean
20 Dec 2014Thank You Jez, we're glad that the guaranteed Rent service was able to provide a solution at a difficult time and we hope we can continue to provide a professional lettings service that you are happy ...
Northwood provided a really ...
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5 Star Review
By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EX31
4 Dec 2014
People found this helpful0
Northwood provided a really comprehensive and professional service. They gave me all the relevant information and guidance at the outset and told me what to expect. They showed me examples of comparative properties and gave me an accurate estimate of the likely rental value before marketing the... Read Full Review
Comments on Agent Fees
Competitve and in accordance with prior estimate.
Comments (1)Was this helpful?:
By : Sean
5 Dec 2014Thank You Phillip, glad we were able to help and it is pleasing to hear that our service delivery was well...
I cannot praise Margaret and ...
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5 Star Review
By : 'Rachel'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : EX18
4 Dec 2014
People found this helpful0
I cannot praise Margaret and Sean enough. They have been absolutely fantastic. They are both extremely helpful, professional and kind. The inspections were great....fully comprehensive, with descriptions and photos. They have given us advice on tenancies and dealt with our tenant really... Read Full Review
Comments (1)Was this helpful?:
By : Margaret
4 Dec 2014Thanks Rachel, we really appreciate you taking the time to leave a great review. We are delighted to have been of service to you and to your tenant. We wish you well and you know where we are if...
Having Northwood in ...
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5 Star Review
By : 'Suzie'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EX39
2 Dec 2014
People found this helpful0
Having Northwood in Barnstaple as my letting agent has been an excellent experience. From the outset they have been friendly, personal, informative and efficient, which is why I chose them as my agent over several others that I spoke to. I have had a change of tenants once so far and they managed... Read Full Review
Comments on Agent Fees
The fees are very reasonable and very comparable within the current selection of letting agents.
Comments (1)Was this helpful?:
By : Sean
5 Dec 2014Thanks Suzie really appreciate your kind comments and we hope to continue to provide excellent service and ensure your property is looked after in a professional...
I have used Northwood to let ...
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5 Star Review
By : 'IR'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EX31
12 Nov 2014
People found this helpful0
I have used Northwood to let my property twice now. They have been very proactive, always prepared to go the extra mile and produce top quality inventories. What has been extra pleasing is that they actually listen to my requirements and act upon them. Overall, professional, fast, proactive and... Read Full Review
Comments (0)Was this helpful?:
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Tenant Fees
Security Deposit
£0 (inc. VAT),Pay Upfront
Deposit** - 5 Weeks deposit - This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
Last Updated On 31/05/2019, 3:42 PM by 0
Deposit** - 5 Weeks deposit - This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
Last Updated On 31/05/2019, 3:42 PM by 0
Tenant Fees
£0 (inc. VAT),On Completion
During the Tenancy (payable to the Agent) Payment of interest for the late payment of rent 3% above Bank of England base rate. During the Tenancy if permitted and applicable. Utilities – gas, electricity, water and sewerage Communications – telephone and broadband. Installation of cable/satellite. Subscription to cable/satellite supplier. Television licence. Council Tax.
Last Updated On 31/05/2019, 3:43 PM by 0
During the Tenancy (payable to the Agent) Payment of interest for the late payment of rent 3% above Bank of England base rate. During the Tenancy if permitted and applicable. Utilities – gas, electricity, water and sewerage Communications – telephone and broadband. Installation of cable/satellite. Subscription to cable/satellite supplier. Television licence. Council Tax.
Last Updated On 31/05/2019, 3:43 PM by 0
Lost Key(s) or other Security Device(s)
£0 (inc. VAT),On Completion
Lost Keys or other Security Devices Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 per hour (Inc VAT) , if appropriate, for the time taken replacing any lost keys or security devices
Last Updated On 31/05/2019, 3:44 PM by 0
Lost Keys or other Security Devices Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 per hour (Inc VAT) , if appropriate, for the time taken replacing any lost keys or security devices
Last Updated On 31/05/2019, 3:44 PM by 0
Change of Sharer
£0 (inc. VAT),On Completion
Change of Sharer ( At Tenant’s Request and if agreed by Landlord) £50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher: To cover the costs associated with amending the tenancy agreement to reflect the change. Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_ £50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
Last Updated On 31/05/2019, 3:45 PM by 0
Change of Sharer ( At Tenant’s Request and if agreed by Landlord) £50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher: To cover the costs associated with amending the tenancy agreement to reflect the change. Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_ £50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
Last Updated On 31/05/2019, 3:45 PM by 0
Early Termination
£0 (inc. VAT),On Completion
Early release from tenancy If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following: i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property. iv) These costs will be no more than the maximum amount of rent outstanding
Last Updated On 31/05/2019, 3:45 PM by 0
Early release from tenancy If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following: i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property. iv) These costs will be no more than the maximum amount of rent outstanding
Last Updated On 31/05/2019, 3:45 PM by 0
Other Permitted Charges
£0 (inc. VAT),On Completion
Other permitted payments. Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages. Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Last Updated On 31/05/2019, 3:46 PM by 0
Other permitted payments. Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages. Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Last Updated On 31/05/2019, 3:46 PM by 0
Holding Deposit (per tenancy)
£0 (inc. VAT),Pay Upfront
Before the tenancy starts (payable to Northwood North Devon “the Agent”). Holding Deposit* - Maximum of 1 weeks rent (per tenancy) * This may be a non-refundable payment This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check. It will be returned to you in the event the landlord is unable to proceed
Last Updated On 31/05/2019, 3:57 PM by 0
Before the tenancy starts (payable to Northwood North Devon “the Agent”). Holding Deposit* - Maximum of 1 weeks rent (per tenancy) * This may be a non-refundable payment This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check. It will be returned to you in the event the landlord is unable to proceed
Last Updated On 31/05/2019, 3:57 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Making a complaint
Each office is independently owned or operated and has a local director who will be in part in whole, an owner of this branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full thorough investigation and a full written will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give you a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you
may refer the matter to the Property Ombudsman at the
The Property Ombudsman at
following address: Milford House
43-55 Milford Street
Salisbury
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaint form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 7/5/2018, 4:48:09 AM by allAgents
