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Sutton, SM1
3.8/5, 31 Reviews
71% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
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"AVOID AVOID AVOID. HEALTH AND ..."
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1 Star Review
By : 'AA'
Services :
Would you recommend ? : No
Postcode : SW19
4 Oct 2021
People found this helpful0
AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS! Where do I start? If I could give 0 I would. We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls would be painted, all the repairs would be done and not to worry, it will all be sorted by the time we move in (which was in 10 days time). We reiterated this would all be fixed and professionally cleaned due to COVID and Joshua on the Wimbledon branch said Yes! We asked to see the property again close to the move in date, and we’re told we weren’t able to due to repairs and painting taking place. We asked again and same response. On the day of moving in, we were told to pick up the keys from the office due to short staff and no one would assist us. We collected and entered the house and soon realised why… NOTHING had been done. Full of lies. On top of that was a serious breach of Covid, nothing cleaned, dust and filth everywhere (I’m talking your socks would turn brown with filth). A dirty used mattress lay in the middle of the living room. Cupboard had old condensation bags with marks on it. The stairs had an odour, and a USED bin in the toilet with OLD sanitary towels, hair and tissues sitting. The kitchen sink was blocked and we had to wash dishes in the bathroom sink. The toilet seat completely broken, the shower broken and not suitable for personal hygiene, the heavy duty glass shower door fallen of the hinges and hazard risk as it fell on my father. The back garden fence was completely broken and exposed, the front patio door was broken, the toilet lock broke while I was in it. Cobwebs everywhere inside, black dirty around the windows etc. Carpet had black marks all over it. No carbon monoxide or smoke alarm. Countless things and I could keep going on. It was then passed onto Sutton branch as it clearly seems Joshua was not assed to help and had completely deceived us. Please look at the pictures and tell me if this was repaired and professionally cleaned?! They even tried to tell us the carpet was professionally cleaned!!!!! This is where Arran then picks it up. Did Haart help? No. Did we email/call every single day for 15 days until I threatened to take it legally (which I will be doing!) as they had completely violated housing act, and only then did they pass it onto the Landlord. The landlord then got in touch and told us that Arran at Haart had not even informed them for 9 days that there were issues and they had only found out now. They sent round a professional cleaning company once I kicked up a fuss and called the citizen bureau who told us they did not know how we were still there… It’s shocking such a property was handed over in the state that it was. Even more shocking the lack of service. Images attached as proof. Disgusting service from Joshua- he is extremely unprofessional. Minimal help from Arran - AVOID AVOID AVOID.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £320,000 | £320,000 |
| Lettings | 83% | 88% | £550 | £1,550 |
Areas covered
- SM1
- SM2
- SM3
- SM4
- SM5
- SM6
- SM7
Address
haart
32-34 High Street, Sutton, Greater London
SM1 1HF
020 8773 4412
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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haart Branches (View All 173)
Extremely unprofessional and ...
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1 Star Review
By : 'J'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SM6
28 May 2023
People found this helpful0
Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange a viewing and even get a call back! A whole week went by and no update, the result of it all was I missed out on an apartment I was very interested in. Will not bother with... Read Full Review
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Never deal with haart ...
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1 Star Review
By : 'Tae'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM2
10 Jan 2023
People found this helpful0
Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they treat you like crap the way through! Been waiting since October 2022 to get my deposit back an all they do is lie to you every single time they talk to you. They only answer my call now... Read Full Review
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Ria made the whole process ...
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5 Star Review
By : 'Emma'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM3
2 Nov 2022
People found this helpful1
Ria made the whole process easy and stress free! She explained everything I needed to know and ensured everything was sorted within the needed timeframe. Thanks very much... Read Full Review
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Just want to say a big thank ...
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5 Star Review
By : 'Liam'
Services : Letting( Property Management )
Rent PCM : £500000
Would you recommend ? : No
Postcode : SW12
29 Apr 2022
People found this helpful0
Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional... Read Full Review
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Would like to say a huge ...
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5 Star Review
By : 'Yusain'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM1
10 Feb 2022
People found this helpful0
Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants working with them just for few months he makes my family feeling confident and happy.Highly recommend Arren so professional and polite,Haart can be proud with staff like... Read Full Review
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I have used Haarts for many ...
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5 Star Review
By : 'Alison'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM1
12 Jan 2022
People found this helpful0
I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent property manager, always willing to discuss problems to find the right solution and ensuring both landlord and tenants are... Read Full Review
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AVOID AVOID AVOID. HEALTH AND ...
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1 Star Review
By : 'AA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
4 Oct 2021
People found this helpful0
AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS! Where do I start? If I could give 0 I would. We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls would be painted, all the repairs would be done ... Read Full Review
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We finally found a home ...
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5 Star Review
By : 'Kin'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SM1
22 Jul 2021
People found this helpful0
We finally found a home through Haart Lettings in Sutton. Joshua Gultig and Thanzil Uddin have always been very polite, friendly and helpful. They showed immense patience to understand our needs as new arrivals from Hong Kong. Haart Lettings is fortunate to have them as staff... Read Full Review
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Highly recommend the letting ...
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5 Star Review
By : 'Bethany'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : SM2
14 May 2021
People found this helpful0
Highly recommend the letting agent Thanzil - very reliable, consistent and worked hard to fast-track the letting process for me. Was also very helpful in answering all my questions - thanks so... Read Full Review
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Very reliable and ...
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5 Star Review
By : 'Claude'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR2
14 May 2021
People found this helpful0
Very reliable and professional service from letting negotiator Thanzil..process was made simple and very much within shedule. Communications was also on point and everything explained, also constant updates regarding the... Read Full Review
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I will recommend, The Haart ...
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5 Star Review
By : 'Chaudhry'
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : SM2
23 Feb 2021
People found this helpful0
I will recommend, The Haart estate agents team (Sutton, Surrey) and specifically Lee Archer to every one. He is a true professional and a genuinely amazing guy. I do know its not always smooth and easy to move out but Lee Archer definately made it easy for me and family. My 5 STAR ratings to... Read Full Review
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I would avoid Haart and rent ...
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1 Star Review
By : 'Den'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT17
12 Nov 2020
People found this helpful0
I would avoid Haart and rent elsewhere - you will thank me later. I lost two weeks worth of rent after the landlord refused to let me back in the house after a vacation! Haart didn't want anything to do with the situation even though the property was rented through them and my tenancy... Read Full Review
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Had a really great experience ...
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5 Star Review
By : 'Meeran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
18 Nov 2019
People found this helpful0
Had a really great experience with the letting agent Nahid Chowdhury as he was able to help us find a property that fitted with the idea of a house were looking... Read Full Review
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So ...
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1 Star Review
By : 'Derek'
Services : Other
Would you recommend ? : No
Postcode : SM2
31 May 2019
People found this helpful1
So disappointing, they were so enthusiastic at the start which is why I appointed them. The photographs once they had sorted them out were very good. Initially 21 of the same room went on line which took sometime to sort out. From then on it went down hill, no feed back, no answer to emails, never... Read Full Review
Comments on Agent Fees
Higher than most
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MR ...
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4 Star Review
By : 'Stuart'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SM1
6 Nov 2018
People found this helpful0
Emmanuel Okeke has been very efficient in managing two problems in our flats in Sutton. I was particularly impressed that he kept in touch and updated us with the... Read Full Review
Comments on Agent Fees
good
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Great Service ...
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5 Star Review
By : 'Lucas'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SM1
6 Nov 2018
People found this helpful0
Entire Sutton team is very professional and highly skilled. Excellent comunication and fantastic customer service. Especially Caludio. I had a masisve pleasure to co-operate with him when looking for a property. His great attitude and positive energy make whole process nice and smooth. Highly... Read Full Review
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Excellent and swift ...
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5 Star Review
By : 'Fatima'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR4
28 Mar 2018
People found this helpful0
We purchased our first home through Haart Sutton and have received excellent service. The team at Sutton were always available to help us with any queries we had and kept us updated at all times. A special thanks to Tarek Terfani who was our main point of contact from Haart who has always kept us... Read Full Review
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Duaquarne is very passionate ...
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5 Star Review
By : 'Fran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM1
9 Sept 2017
People found this helpful0
Duaquarne is very passionate about his job, he takes pride in doing his job. Always willing to help and offer that extra mile to his clients. Always smartly dressed and very respectful young man. Haart you are blessed to have Duquarne as one of your staff because he is an asset to your... Read Full Review
Comments on Agent Fees
Bad
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By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
I have been very impressed ...
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5 Star Review
By : 'A-JM'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SUTT
8 Sept 2017
People found this helpful0
I have been very impressed with the service I received from Haart, Sutton, in particular with Duquarne. I submitted a viewing request on line and early the next morning he emailed and phoned me to discuss my requirements. He said he would call by the end of the day with potential flats to see... Read Full Review
Comments on Agent Fees
Similar to other agency's.
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By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
After trying an online agent ...
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4 Star Review
By : 'MANNY'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM2
29 Mar 2017
People found this helpful0
After trying an online agent for a month, Haart came across to let my property. The staffs were polite and have a professional conduct. Their fees were little too high compared to other agents but found a tenant within two weeks of adverting the property. More importantly, they are in Sutton High... Read Full Review
Comments (2)Was this helpful?:
By : Ross
29 Mar 2017Hi Manny, Thank you for your kind review of our Sutton branch, we're pleased to hear they provided a good service which you were happy with. We will pass this feedback...
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