I had the unfortunate experience of entrusting my property to Sterling Devere, a letting agency based in London, and I must say it was an absolute disaster. If you are considering their services, my advice is to run in the opposite direction and save yourself from the madness that I endured. The ... Read Full Review

Really pleased with the level of service I received from Arthur, who kindly helped me with the renewal process with my existing tenants. He managed to negotiate renewal terms that were suitable for both parties. Thanks... Read Full Review

Service was fantastic. Response to questions was fast. Delivered service as promised and on-time. Such wonderful customer service from start to finish! Perfection! Highly recommend. Nathan is... Read Full Review

They are thieves and liars!!! WORST AGENCY This is a company that has no sense of service - money comes first. We found a room at 1040 pounds all inclusive. When we signed the contract we asked again if the price included all charges and we didn't want any surprises. They assured us that... Read Full Review

If only I can put 0 stars! The worst possible agency ever! Once you sign the contract - forget about them - they disappear! We lived in their property for more than 3 years and oh my god .. I've seen it all! We have been left without hot water, gas, electricity due to engineering problems... Read Full Review

WARNING! PLEASE AVOID THIS AGENCY! I've waited to have my deposit back almost 3 months. Firstly, they didn't get the whole deposit back as there were extra utility bills to pay. Even if I read all contract carefully,there was a clausule about extra bills, but they didn't... Read Full Review

Sterling De Vere is nothing but a bunch of scammers that take advantage of London's real estate's skyrocketing prices, housing crisis, gaps in the system and people who are not familiar with the market and just desperate to find a place to stay. Their customer service guy “Arthur” is the... Read Full Review

Sterling De Vere are the WORST estate agents ever, they provide awful service and they will do every thing possible to scam you out of your money. I do not understand how they are still able to practice. What they do is definitely illegal. Arthur Leroy, Nathan Martinez, Rita Mercier, Amelie Petit... Read Full Review

Untrustworthy and unethical agency! I moved out 8 months ago and still fighting for my deposit!! They lie and give you false promises then suddenly you are over the timeframe to be able to claim it back from the deposit protection scheme directly so the only way to get it back is to keep bombarding ... Read Full Review

Very bad service. I got a discont on the room and at the end of it I was supposed to get a raise on the rent of a certain percentage: they didn't care and raised it more than what was supposed to be. I left the property more than 2 months ago, I still wait for my deposit - they do not anwer ... Read Full Review

They are scammers. Rooms are awful, full of mould and overprice. Clean service is not regular and sloppy. Furniture is old, dirty and shabby. Bathroom is the worst thing seen in my life. They don't return your deposit but use excuses to... Read Full Review

For ex-tenants of Sterling De Vere who are struggling to get their deposits back, here is how I got our full amount of £700 back. If you are successful in getting yours back through this method in the future, please copy and paste for others who might benefit. - Keep track of all of your emails ... Read Full Review

I am giving them 1 star since I cannot give minus 1000. This is the worst agency with the worst kind of "people" I've ever seen in my life. They cheatted us showing pictures and videos of amazing rooms in amazing properties and pushing us to pay deposit and admin fees just to... Read Full Review

The worst agency I dealt with!!! Where to begin... It takes ages just to get keys of rented property then you will come into the flat which has no kitchen utensils (spoons, plates, mugs, etc..) it might have mold somewhere in the corner. When something breaks, you will wait about a week or two to... Read Full Review

It is the worse customer service I have ever experience in my life. This guys should not have permit to operate as state agents. I moved to this house on the 22 Oct. There were many things previously reported that weren't working properly. I reported them again as soon as I moved in and, to... Read Full Review

DO NOT USE THIS AGENCY. I have rented a room with Sterling for 10 months and it has been a horrible experience. Their customer service and general service overall has been awful. They took months to do much needed repairs, leaving the whole flat with NO HOT WATER OR HEATING for over a month... Read Full Review

On one occasion left without running water for 3 weeks, with a continuous flooding kitchen area where waste water was over flowing out into the property. Another occasion left without heating or hot water for 4 weeks over the xmas period. Just out to make a quick quid. If you do one thing... Read Full Review

Terrible contract with terrible terms, taking advantage of individuals who are in desperate need of accommodation. There is a term hidden in the contract that automatically renews your contract for 3 more months if you don't give a month's notice of leaving. This term is illegal under the ... Read Full Review

I rented for 4 months a room in central London with this company. And I only had problems! Dirty bath, heating that stopped working every 2 weeks...Of course, when it's time to pay the rent, they're the first to call but when it's to deal with problems, good luck to get them. Before... Read Full Review

There's no end to how bad this company is. You'll wind up having to talk to half a dozen people to get your boiler fixed, and even then they'll sit on their hands for over a week. Had a rat problem, nothing was ever done about it. I've since seen them featured on Channel... Read Full Review