Manipulation and lies... never again. We was visited by Sharman Quinney Werrington who won us over to sell our property with their statistics of how great the were but turned out to be a horrific experience. It all started with small things like from viewings, feedback. Basically, we didn't get any without chasing them. Then we received our first sale in November 2020, a cash buyer great! At one point in December there was a delay from our sellers paperwork, the branch manager Michael insisted I personally go knock at the sellers door for the paperwork... something I didn't feel comfortable with plus were in a pandemic! The searches was meant to be booked in January but we later found out from the other agent that Sharman Quinney "forgot" causing a delay of a few weeks. Eventually we had a survey completed on the house were selling and there was some issues, Sharman Quinney failed to provide the appropriate information to fix these issues with giving only vague verbal explanations causing further delays yet again. We finally got the issues resolved at a cost to us of around £500, our buyer then disappeared in March and would not answer the phone to Sharman Quinney again. We later got the truth from another agent... So we relisted the property. I requested the Sharman Quinney conveyancing portal is updated but I was passed around from person to person as no one knows how to update this. We basically had to abandon this service which we are paying for because of pure incompetence. We managed to secure another buyer, everything felt like it was going smoothly until the last 2-3 weeks where we was ready to exchange before it collapsed again. I was made aware by Sharman Quinney that our buyers buyer had been no responsive for some time. I regularly questioned this and as we approached a 3rd week of no response, I reached out to our buyer by post to contact me. Our buyer phoned me and believed the delay was being caused by a covenant, I said its your buyer and that Sharman Quinney are lying to one of us. It soon become clear that the information I had was correct and they had not informed their client my buyer. They was extremely upset and we all eventually agreed this had once again collapsed. Now were in April 2021, I explained I needed a buyer whose in a position to buy quickly as we've held on to our purchase upto this point. I spoke to Sharman Quinney on a Thursday and was told that they have AT LEAST 10 people wanted to view my property that they would arrange for the following Tuesday as the house was empty. So they had a number of days to get some interest right? Tuesday comes and I've heard nothing, so I contact them and they say; we think we have 1 viewing... so I'm not happy! We take the viewing and they make an offer, great! We spoke with the branch manager Michael who talked us round into making this offer sound great. We then find out from the other agent that this buyer is selling a leasehold property... Something that is not going to be a quick turnaround! Something that Sharman Quinney failed to mention to benefit themselves once again. It was at this point we served notice on Sharman Quinney. The process had affected by day to day life, my work and my marriage. I experienced some of the worst anxiety in my whole life and feel Sharman Quinney's only care for me as a client was money and not our wellbeing. For a company that supports Mind charity, the staff need some training in mental health!!! Now 8-9 months in, were at risk of loosing the property were trying to buy after a catalogue of disasters. Before we went to market, my friend had made an offer on our house which we declined as was too low. In desperation we have now accepted this offer 20k under market value, were having to pay stamp duty and then to top it off Sharman Quinney email to say they will be pursuing their final sale fee. They believe the buyer was introduced during their contract whilst we was on notice but however existed long before. This was like a final nail in my coffin as I'm sure at this point the branch manager is trying to personally finish me off. I'm now just broken by the process, I've lost time, money and emotions on a whole different level just trying to move to a new family home. Sharman Quinney will tell you everything you want to hear without considering your wellbeing as long as it benefits their pockets. Disgusting!