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Islington \/ East \/ Crouch Office, London N1
4/5, 110 Reviews
93% Recommended
100% letting valuation accuracy
93% letting fee satisfaction
No description for branch.
"We rented a 4 bedroom flat in ..."
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1 Star Review
By : 'Priscilla'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : N6
24 Jan 2013
People found this helpful7
We rented a 4 bedroom flat in Highgate through Black Katz in February 2012 for 1 year. In the beginning they said it would be no problem renewing the contract for another year, as long as the rent was paid on time. 2 months before the contract ended they sent us a letter asking if we would renew it and me and my 3 other flatmates decided to do so. 1 month before the contract expired we received a call saying that the Landlord no longer wished to continue the contract. When we asked why they said it was because he was going to increase the price and that he also wanted a fix group that would not make any tenants changes, even though 3 of us stayed for the entire year and only one had changed. So we decided to call the Landlord himself to try to change his mind. When asked why he wanted us to move out he said he said no such thing, he was happy to let us continue the contract and Black Katz was the one that suggest the price raise. We tried to argue with the agency but they were completely inflexible and as the Landlord is friends with one of the managing directors we have no other alternative other than moving out in less then one month. Other then that throughout the year we struggled to get anything fixed in the flat, cupboard doors were falling apart, the heating barely works and our window glasses kept falling out in the street every time we tried cleaning them. It took them 3 months during autumn to fix one of them and during that time we had our living room rained in a few times. When they finally fixed them they put a temporary glass that is now 6 months old and we don't dare touching it, as we live on the 4th floor and having window glasses popping out on the street can be a bit dangerous. The only way I can explain the 5 stars reviews in this page is because they call you nonstop in the first weeks asking you to write them one.
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By : Andrew
28 Jan 2013Priscilla, i am sorry that you have had reason to complain, if you can please provide the property address we wil look into matters ASAP. I can assure you that the reason we get so many good reviews is because we work very hard at customer service. Finally, I am confused as you start by stating your desire to renew your tenancy and then finish off by stating that the flat is in very poor condition and the heating barely works. Our apologies again that you have needed to complain and we look forward to hearing from you. Regards, ANDREW BLACK
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Latest Reviews
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Ingrida Sragauskaite
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 93.00% | £323 | £9,000 |
Areas covered
- Bow
- Clapton
- Clerkenwell
- Dalston
- E2
- E5
- E8
- EC1
- Finsbury Park
- Highbury
- Islington
- N1
- N16
- N4
- N5
- Stoke Newington
Address
Black Katz
22 Baron Street, London, Greater London
N1 9ES
020 7713 7337
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Black Katz Branches (View All 4)
Shayla was great - she ...
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4 Star Review
By : 'Tobylampert@gmail.com'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N7
16 May 2023
People found this helpful0
Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure and have to meet the demands of the... Read Full Review
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It was very efficient and ...
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5 Star Review
By : 'Ingrida'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N2
24 Mar 2023
People found this helpful0
It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
27 Mar 2023Ingrida, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
I had been looking for a pet ...
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5 Star Review
By : 'Isla'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N6
11 Mar 2022
People found this helpful0
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz. Ben was fantastic - he would text me with potential properties that were... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
11 Mar 2022Isla, Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team. Thanks. Regards, Andrew Andrew...
After relocating back to the ...
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5 Star Review
By : 'Josie'
Services : Letting (As a Tenant)
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E8
5 Nov 2021
People found this helpful0
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of looking. Ben would answer our questions/queries any... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
8 Nov 2021Josie, Many thanks for your review, much appreciated. Ben will be really pleased you were happy with the service. Thanks again, Regards, Andrew Andrew Black...
Black Katz N8 Lettings ...
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5 Star Review
By : 'Bobby'
Services : Letting (As a Tenant)
Rent PCM : £1345
Would you recommend ? : Yes
Postcode : N8
1 Oct 2019
People found this helpful0
Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. Highly... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
7 Oct 2019Bobby, Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again. Regards, Andrew...
Great service - thank ...
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5 Star Review
By : 'Ellie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N1
30 Sept 2019
People found this helpful1
Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
7 Oct 2019Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated. Regards, Andrew Black...
We came to Black Katz by ...
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5 Star Review
By : 'Christine'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N1
27 Sept 2019
People found this helpful0
We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took her time and it was greatly appreciated. As a result we... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
7 Oct 2019Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew...
Very happy with this letting ...
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5 Star Review
By : 'Dan'
Services : Letting (As a Tenant)
Rent PCM : £1124
Would you recommend ? : Yes
Postcode : N10
31 Aug 2019
People found this helpful1
Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
5 Sept 2019Dan, many thanks for your positive review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Black...
Very professional agency with ...
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5 Star Review
By : 'Alex'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N22
21 Aug 2019
People found this helpful0
Very professional agency with very good service provided by William and Paul. We are very happy with everything and that`s why we keep extending the contract every year. :) Many thank Paul and... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
26 Aug 2019Alex, many thanks for your review. William and Paul will be really pleased you have been happy with the service you have been receiving over the years. Thanks again. Regards, Andrew Black...
Crouch End ...
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5 Star Review
By : 'S'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N10
20 Aug 2019
People found this helpful0
Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
21 Aug 2019Many thanks for your great review, it is much appreciated. Thanks again. Regards, Andrew Black...
Black Karz were the only ...
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5 Star Review
By : 'Lauren'
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : N8
20 Aug 2019
People found this helpful0
Black Karz were the only estate agent that really listened to what we needed, and helped us find our dream rental. Their communication was good, honest and all the staff are really nice, genuine people. Would not hesitate to use them for our next move in rented... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
21 Aug 2019Lauren, Great to hear that you were happy with the service. Thanks for taking the time to write the review. Regards, Andrew Black...
You guys from the Crouch End ...
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5 Star Review
By : 'Katharina'
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : N10
14 Jun 2019
People found this helpful0
William showed me only very nice flats, in fact Black Katz were the only real estate agency that did not show me mouldy flats. I so remember when Paul said, "Wouldn't you enjoy your espresso on these Juliet balconies?" I do! Thank you so much to your entire team that helped me to... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
17 Jun 2019Katharina, Many thanks for your positive comments, very much appreciated. Really pleased you had a good experience with Crouch End, William is a great member of the team. Thanks again. Regards, ...
Professional, honest and ...
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5 Star Review
By : 'Fatima'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N6
28 Apr 2019
People found this helpful0
I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 years, all communications with the team at Black... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
1 May 2019Fatima, We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service. Thanks again. Regards, Andrew Black...
Lack of transparency, ...
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1 Star Review
By : 'Simone'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
17 Apr 2019
People found this helpful0
The practice was handled in the less professional manner everseen in London. The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the... Read Full Review
Comments on Agent Fees
Fair
Comments (2)Was this helpful?:
By : Andrew Black
19 Apr 2019Simone, I am very sorry to receive your email. We work very hard at providing the best possible service and simply want happy tenants and landlords. Can you please let me know the property address ...
Superb Service!! Johnny found ...
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5 Star Review
By : 'Niki'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N8
4 Apr 2019
People found this helpful0
Johnny at the Crouch End branch was so totally amazing and found a property for me to rent that ticked more than all the boxes and within my time frame!! So happy with my new home and fantastic A1... Read Full Review
Comments on Agent Fees
Great fees!! Much lower than the competitors....more than happy!!
Comments (1)Was this helpful?:
By : Andrew Black
5 Apr 2019Niki, Many thanks for your great review. We work really hard at providing the best possible service so it's great to receive this. Thanks again. Regards, Andrew Black...
Excellent customer ...
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5 Star Review
By : 'Fahima'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
3 Sept 2018
People found this helpful0
I would like to take some time to give a thumb up to Tom who is the Manager of Crounch end Muswell hill branch. Very friendly atmosphere, very welcoming, most importantly very reliable and... Read Full Review
Comments on Agent Fees
Fair
Comments (0)Was this helpful?:
The ...
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5 Star Review
By : 'Clare'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N8
2 Jun 2018
People found this helpful0
I am not easily impressed but I have been blown away at the service/vibe/efficiency/service from Kalina, She was on point for me and nothing was a problem. She was a pleasure to do business with - love her x The World needs more people like her and the whole team at Black Katz in Crouch End are... Read Full Review
Comments on Agent Fees
Fine
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Both Pip and Karen were ...
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5 Star Review
By : 'Aminah'
Services : Letting (As a Tenant)
Rent PCM : £1473
Would you recommend ? : Yes
Postcode : EC1V
13 Feb 2018
People found this helpful0
Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very... Read Full Review
Comments on Agent Fees
The renewal fees were fine and what one would expect.
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Jake was an absolute STAR in ...
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5 Star Review
By : 'Tottenham'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N8
12 Feb 2018
People found this helpful0
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and... Read Full Review
Comments on Agent Fees
Average and expected in London
Comments (0)Was this helpful?:
Jake was an absolute STAR in ...
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5 Star Review
By : 'Tottenham'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N8
12 Feb 2018
People found this helpful0
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and... Read Full Review
Comments on Agent Fees
Average and expected in London
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