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Plymouth, PL4
3.3/5, 16 Reviews
60% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
56% letting fee satisfaction
Your Move estate agents Plymouth is based at 2 Mannamead Road, providing residential sales and lettings services to the city centre and local area. The branch is located within the busy shopping parade of Mutley Plain, providing great exposure for our window displays! Your Move estate agents in Plymouth have been
successfully moving the people of Plymouth for many years with a dedicated team specialising in all areas of home moving, with over 100 years of experience between them!
"Avoid if you don't want ..."
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1 Star Review
By : 'Craig'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PL2
21 Aug 2021
People found this helpful1
We have had the worst customer experience when dealing with this company. From our first interaction when we tried to call to say we would be slightly late to a viewing, receiving no answer but leaving a message. We were then phoned by the estate agent conducting the viewing to say that if we didnt get there soon we might not be able to view the property at all. After driving for nearly an hour for this sole purpose I felt very stressed and rushed to view the property as if I were an inconvenience. We should have given up there. When we arrived ready to move in after agreeing to rent the property we were met with a disgustingly dirty, damp and mouldy property. The sum of our calls and emails to Your Move is that its now nothing to do with them as the landlord manages the property. They helpfully reminded us that they didn't even need to do the small things they were doing such as calling the landlord on our behalf because he hasn't answered a single one of our 30+ calls. Your Move are representing a landlord that has zero interest in tenants health and well being and are wilfully ignorant of landlords in breach of the Landlord and Tenant Act 1985. Once Your Move have taken your money they happily wash their hands of you.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £193,000 | £193,000 |
| Lettings | 100% | 56.00000000000001% | £625 | £900 |
Areas covered
- PL4
Address
Your Move
2 Mannamead Road, Plymouth, Devon
PL4 7AA
01752 220 401
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Your Move Branches (View All 263)
Your Move are awful in the ...
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1 Star Review
By : 'Daz'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PL6
22 Jan 2025
People found this helpful
Your Move are awful in the South West of England. All talk and no... Read Full Review
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I hope I never have to go ...
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2 Star Review
By : 'Becca'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : PL4
19 Nov 2024
People found this helpful0
I would rate 1 star - but we did live in the property for 8 years to see us through higher education, Covid, and saving for our own house, and the rent only began increasing in the last 2 years (2 rent increases within 12 months might I add). So, 2 stars for keeping rent the same for 6 years. We... Read Full Review
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If they could generate the ...
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1 Star Review
By : 'Kay'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PL7
30 Sept 2024
People found this helpful0
If they could generate the viewings and onwards to a sale then all their unproffesionalism, lies and poor service levles would not matter but they cannot even get the basics right. One of the poorest in the Plymouth... Read Full Review
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Milo! ...
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5 Star Review
By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
2 Mar 2022
People found this helpful0
Team Milo!! You are fantastic and such a credit to the company. Thank you for all of your hard work, professionalism and patience, you have been so helpful throughout- nothing was too much trouble, he went above and beyond throughout the process. Thank you so much again for all of your help!... Read Full Review
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Katherine Stevens.... Hi I am ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL6
6 Feb 2022
People found this helpful0
Katherine Stevens.... Hi I am the managing director of RD Rental and Cleaning Services LTD. I have been working with Kathleen Stevens for the past couple of months and she has been extremely helpful and incredibly reliable. Always available for any queries I may have. I would like to say she... Read Full Review
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I had a very great experience ...
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5 Star Review
By : 'PUTHEARIT'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PL4
30 Oct 2021
People found this helpful0
I had a very great experience with Your Move, thanks to Milo who has been helping with the whole tenant's process. He is very helpful and... Read Full Review
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Avoid if you don't want ...
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1 Star Review
By : 'Craig'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL2
21 Aug 2021
People found this helpful1
We have had the worst customer experience when dealing with this company. From our first interaction when we tried to call to say we would be slightly late to a viewing, receiving no answer but leaving a message. We were then phoned by the estate agent conducting the viewing to say that if we... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Marina'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL12
15 Jul 2018
People found this helpful0
The Mannamead branch has dealt with the sale of my property with patience, clarity and true professionalism at all stages. The whole process was made straightforward by their helpfulness and attention to detail. All the staff at this branch are worthy of praise and full marks for customer... Read Full Review
Comments on Agent Fees
Good considering the standard of competence.
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By : Karl Hancock
16 Jul 2018Marina many thanks for you kind words, both myself and team are most...
I was extremely impressed ...
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5 Star Review
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : PL6
4 Jan 2018
People found this helpful0
I was extremely impressed that Emily was able to find new tennants for our property within a couple of weeks, expecially as it was so close to Christmas. Well... Read Full Review
Comments on Agent Fees
As expected
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After reading a review about ...
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5 Star Review
By : 'Gary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL2
7 Jun 2017
People found this helpful0
After reading a review about this lady earlier, all l can add is that Gina deserves an award for just effort alone. I was in the same situation, messy divorce, useless solicitors, with Gina in the middle of it all working her socks off trying to act as a mediator! She definately went above and... Read Full Review
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Well what can I say about ...
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5 Star Review
By : 'Excellent'
Services : Sales( As a Vendor )
Sold price : £193000
Would you recommend ? : Yes
Postcode : PL2
7 Jun 2017
People found this helpful1
Well what can I say about Georgina after a long drawn out sale down to messy divorce and picky solicitors we finally sold our house and it's all down to this young lady's hard work patience and her professional attitude never dealt with such efficiency this young lady went above and beyond her... Read Full Review
Comments on Agent Fees
Fair
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The staff were very polite ...
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5 Star Review
By : 'Robert'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL1
9 Mar 2017
People found this helpful0
The staff were very polite and couldn't do enough to help me out,I found that every answer to my questions were answered and explained very well,highly recommended your move would definitely use them... Read Full Review
Comments on Agent Fees
The agent fees were reasonable and fair
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I have rented off six ...
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5 Star Review
By : 'Olivia'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : PL2
7 Mar 2017
People found this helpful0
I have rented off six different agencies in my time and have worked as a media manager in lettings myself, and I can say this agency have been outstanding in their help towards me and my family. When a house we had paid fees for had problems we didn't encounter when signing for it, Helen went out... Read Full Review
Comments on Agent Fees
Fees are high in my experience of other agencies but didn't help two of my children are over 18 so paid for them too.
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Staff are lovely as pie until ...
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1 Star Review
By : 'CHANPAGNE'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : PL4
19 Feb 2015
People found this helpful1
Staff are lovely as pie until you've paid the fees and already moved into the house, then they don't want to know you or help... Read Full Review
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The main issue is that they ...
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1 Star Review
By : 'Nathan'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : PL!
16 Jan 2015
People found this helpful0
The main issue is that they have just charged me double rent. They have apologised for their error over the phone, but haven't refunded it. It was the straw that broke the camel's back. Here are their other incompetencies. 1) There were 25 keys in the house when we arrived. None of them were for... Read Full Review
What agent could do to change your mind?
Repeated fee\'s. Paperwork fee\'s that reach into the hundreds. Money grabbers.
Comments on Agent Fees
Repeated fee\'s. Paperwork fee\'s that reach into the hundreds. Money grabbers.
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Absolutely the very worst ...
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1 Star Review
By : 'keefmo'
Services : Letting( As a Tenant )
Would you recommend ? : No
22 Aug 2014
People found this helpful2
Absolutely the very worst experience we have ever encountered. In the door and out again like they have walked into the plague. promised constant communications, never recieved one in 4 months. Complained to the branch manager half way through term and he said he would fix it but didnt. Dont... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/12/2017, 9:20:39 AM by allAgents
