Samara

Amazing service and friendly staff. Repairs all get sorted out very ... Read Full Review

I've been with Samara two years and they make everything incredibly easy. The companion app makes it easy to call out maintenance issues. A lot of people don't seem to understand that you don't send pictures and describe the issues your having, they won't magically get fixed. I've got nothing but ... Read Full Review

Please don't go with this agency even if you are desperate as I was. Awful doesn't even begin to descripe it. Heed the warning of the low reviews. Upon moving into my flat, here is a list of the majority of things wrong with it: Extremely dirty - rust, cobwebs, black mould, dirt, ... Read Full Review

The initial viewing process and moving in support was great. Gave me multiple choices, drove me to all of the places, were very transparent and clear with instructions. It was very quick to move in, though I am shocked at the quality of some of their other properties. The place I rented was ... Read Full Review

We have been left for two days and nights with a faulty fire alarm going off relentlessly and the concern is that the alarm might thus not be working to protect our property as well as keeping us up all night. Samara not been able to sort whst is an emergency in a timely ... Read Full Review

Nearly impossible to get them out to fix something. Their fees are extortionate, £50 call our charge? £18 to replace a key card for a door? Ridiculous. Moreover my flatmate has to bribe the so called 'handyman' to let him into his flat when he was locked out, and he only unlocked the door ... Read Full Review

Samara informed us on the day we moved in that the washing machine and shower were broken. We found out the previous tenants had reported this 10 days prior, but Samara still took over a month on top of that to fix the issues. The out of hours number that they give you for emergencies is exactly ... Read Full Review

Service is the worst. They are inconsiderate, inefficient, and simply don't care. It was unnecessarily stressful and horrendous even getting the tenancy signed. No sense of professionalism. It stupefies me how a company like this can still stay ... Read Full Review

0 stars avoid like the plague Shockingly bad experience with samara Tenants have no protection They will charge you at every possible opportunity. Even those issues which the landlord is obliged to sort. They will charge you hundreds of pounds and when there is something to fix, a random ... Read Full Review

Samara were very good letting agents. They handled all of the problems we had reported very quickly and were very helpful. They are reasonably priced and the flat was in very good ... Read Full Review

The maintenance service is really poor. Despite the fact I have reported a problem with the fire alarm that is going off once and again. The company did not even respond to any of my emails. And what it is worse, the alarm is going off as no one came to fix it. This means that the alarm is wailing ... Read Full Review

IF I COULD GIVE THEM 0 START I WILL. ABSOLUTE JOKE, WORKERS ARE NOT PROFESSIONALS. I FEEL SORRY FOR THE OWNER OF THIS ... Read Full Review

Do not use this agency, the are an absolute joke. They will screw you over in any way that they can! You have been ... Read Full Review

1.the agent deducted my deposit 57.6 pounds without clear reasons. i sent them email to ask why and got the reply as the flat did not meet their cleaning standard. when i asked for cleaning standard and cleaning receipt (as they stated they charged me because they need to clean for the next ... Read Full Review

The worst experience with any letting agency I have ever dealt with. Firstly, I agree with the majority of reviews left on this site, they are just out to exploit tenants (mainly because they are students) and take as much money as possible. The staff working there are rude and unhelpful, ... Read Full Review

By far, the most exploitative Letting agency I have had the displeasure to have dealt with. Since most of Samara's clientele are students, they find themselves bending laws. 1. I was once locked out of my flat and called the emergency line, they came after 6 hours and charged me ... Read Full Review

I was interested in a flat share that Samara had. The property was beautiful but I noticed all 6 of the prior tenants were leaving there contract which was already a red flag not to mention they were significantly late to the viewing despite me calling twice that day. They demanded that I had to ... Read Full Review

I recently moved into a newly refurbished property and it is wonderful. They are top quality and i love staying in ... Read Full Review

I found the house in horrible conditions, dirty and things broken. We had to ask them to come and clean it again, they didn't do it much better. Extractor fan with oil, spiders in all the rooms, cigar butts in my room, fridge trays dirty, dirt behind the sofas and furniture, hair in my bed, ... Read Full Review

Would give a lower star if possible however there isn't a star in the world to reflect how hopeless this agency is. Any maintenance issue has to go through online reporting and will take days to get fixed. I had to spend a day in the complete cold during winter with no heating or hot water, ... Read Full Review