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YOPA
4.7/5, 1867 Reviews
90% Recommended
95% sales valuation accuracy
94% sales fee satisfaction
Yopa is an award-winning estate agency that has helped over 30,000 customers find their dream home. Your expert estate agent will tailor your sale to suit you, potentially helping you complete an average of 25 days faster than other agencies. And with fees that could save you thousands compared to the high street,
you can rest easy knowing that the cost of your move is fair from the beginning.
We know that peace of mind is important, which is why you can check the progress of your sale at any time online, and even talk to your agent outside of office hours, when most other estate agencies are closed. It’s just one reason we’re proud to be rated ‘excellent’ on Trustpilot based on thousands of customer reviews.
"Can’t handle..."
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1 Star Review
Kenny
By : 'Lauren'
Services : Sales(As a Buyer)
Sold price : £260000
Would you recommend ? : No
Postcode : G72
18 Jul 2021
People found this helpful1
I recently bought a house through Yopa. The sellers of the house were in no rush to move out, which was ideal for us because we had to sell our flat in order to purchase the house. This was no big deal at the time, and we got Kenny in to value our flat. We lived in a highly popular area where flats sell in about 1.5 weeks. We were advised by several people to get multiple valuations done and I’m glad we did! He didn’t value it as much as the other estate agent, so we picked the other person, as anyone would. (We are talking a £10k difference). He scoffed when we said how much we thought our flat was worth (we ended up getting way more than that). My boyfriend told him on a call that we picked a different estate agent. He was absolutely unprofessional and angry on the call. He subsequently sent us nasty and cheeky messages. As if this wasn’t bad enough, he tried to get the sellers of the house to pull out and take a £12k less offer. All out of spite because we didn’t pick him. To be clear, once the property is sold the estate agent should only be there for advice, not controlling the whole operation and contacting solicitors etc. An email came directly from him to the sellers lawyers and our lawyers basically saying they were going to take this lesser offer all because we were in a chain and they wanted the missives signed within three weeks. This is hilarious because the missives were all finished on our end for months before the sellers signed them on their end (1 week before the move in date) To this day, I’m unsure if the sellers of the house even know he did that as their reviews said “stress free” and threatening to pull out and take lower offers is not stress free. The lawyers had to get involved and everything, because he was technically breaking the law/ it was extremely frowned upon. The sellers lawyers had to threaten to not represent them if they went any further with pulling out. Also, we were meant to meet him outside the house to get our keys, and he had let himself in to the house and was running about the house and garden? Very strange that he thought he could just let himself into our house before we arrived. Is this normal?? The house was ours and had nothing to do with an estate agent at that point, so I feel it was very very inappropriate and unprofessional to let himself in like that.
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By : Kenny
18 Jul 2021I am upset at the accusations being made against me as they lack foundation. With regards to my frustration at them not choosing me, they had asked me to come out on a Saturday morning to value their flat which I did. I gave them an estimated value based upon recent sale prices in the area. As I advise every client, this is only an estimate and it is down to the surveyor who carries out the home report what their value will be. They told me on the Saturday that their cousin might buy it from them and they would know on Sunday and let me know, but they specifically said that if that didn’t go ahead they would use me. When I followed up with a phone call on the Monday, they told me they had decided to use their solicitor to sell. However I subsequently found out from the surveyor that they had already been instructed the previous Friday so my visit had all been a waste time, hence my frustration. It is common practice for a buyer to use the same estate to sell as it keeps everything under the one roof and we can update clients with progress etc so it tends to be a smoother process. On the sale of theirs, it transpired that they had sold it to someone who also had a property to sell. I have a duty of care to my client and I advised them off this as they had a specific date to move into their new build and it put this at risk as they have a young family and I just wanted everything to go through as they were worried they may lose their new house. After some consideration, they instructed me to speak to the buyer who had been 2nd at the closing date which is not breaking any laws, however once the solicitors were notified it was sorted out and it was decided that the original purchase would stand. On the day of completion, I made myself available to be there to hand over keys to save them a journey into the solicitor in Glasgow to collect: I had several completions that day and had been taking photos of happy buyers with their keys standing next to my ‘sold’ board for my social media/ The seller had put the board in the back garden which was only accessible from the back door. The previous owners had invited me into the property prior to them leaving 10mins before the buyers arrived so I didn’t feel I was doing anything wrong and simply wanted the for sale board in the picture, however the buyers declined to have their picture taken. I always try and go the extra mile for every client, whether it’s the seller or the buyer and I will continue to do my best for everyone.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95.00% | 94.00% | £24,500 | £28,250,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 6 | 2 | 1 | 1359 | 92 | 242 | 23 | 65 | 61 |
Address
YOPA
Building 4, Hatters Lane,, Watford, Hertfordshire
WD18 8YF
0333 305 0202
Opening Hours
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- 08:00 - 19:00
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- 08:00 - 19:00
- 08:00 - 19:00
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- 09:00 - 17:30
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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I really regret choosing ...
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1 Star Review
By : 'Peter'
Branch : London, Building 4, Hatters Lane,
Services : 3
Would you recommend ? : No
Postcode : WC1X
20 Nov 2025
People found this helpful
I really regret choosing Yopa, a waste of 6 ... Read Full Review
Comments on Agent Fees
The sales pitch day one was strong and full of impressive “stats". I signed up for the premium package with a pay later option costing £2,499. I cancelled it after 6 months as I was really disappointed with the progress being made. While their advert production and online marketing were good, beyond that, the service simply didn’t deliver. Despite a competitively priced central London flat, I had only 2 viewings in 6 months, even though there were 10 people who expressed an interest in the property online. The Yopa portal is vague and uninformative, showing no detail about what was actually being done behind the scenes. Yopa promise a lot upfront, but it became clear there was no real incentive for them to sell the property once the fee was committed. In a sales process like this, you need a strong middle-person actively progressing enquiries, this just didn’t happen. After raising my concerns a couple of months in, the head salesperson said he would follow up directly with interested buyers, and he happened to find 1 buyer who expressed interest from weeks before (1 of the 2 mentioned above). In the end nothing meaningful came from months of “interest.” It felt passive and superficial. The moment I moved to a traditional agent, I had multiple viewings within days. That contrast says everything. I am now disputing Yopa's entitlement to full payment with the Property Ombudsman, a hassle I could do with out. To summarise, they have a slick pitch and polished advert, but very poor follow through. "Buyer" beware! They will point to the T&C's at the end and say to you that they "do not follow up buyer enquiries and that any such actions are discretionary" - so ask yourself what purpose do Yopa actually serve!
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terrible comms from day 1; no ...
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1 Star Review
By : 'Angela'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £157000
Would you recommend ? : No
Postcode : DE4
6 Jul 2025
People found this helpful1
terrible comms from day 1; no replies to requests to amend my ad, no advise on increasing viewings, no quick and easy comms you need to speak to someone, They clearly don't care whether you sell or not as the get paid either way so would not recommend YOPA or ever use again. 2 weeks after my sale ... Read Full Review
Comments on Agent Fees
going to charge me £2,500 after providing a shoddy service, A shop can't get away with this so why should a selling agent?
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YOPA in Bedford were a ...
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1 Star Review
By : 'YOPA'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £399000
Would you recommend ? : No
Postcode : SY10
11 Jun 2025
People found this helpful
My experience of YOPA was that they were a complete chaotic shambles from the outset during the 16 months involvement i had with them regarding my desirable riverside Bedford house ......... The problems were numerous from the outset starting with them very sloppily installing a sale board leaning ... Read Full Review
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Unprofessional service, ...
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1 Star Review
By : 'kyis'
Branch : London, Building 4, Hatters Lane,
Services : 8
Would you recommend ? : No
Postcode : B32
22 May 2025
People found this helpful
I’ve had an awful experience with Yopa—twice. Most recently in 2025, I instructed them to relist my tenanted property and clearly told them to arrange viewings through my letting agent (Dixons). They ignored this, scheduled viewings without access, and cancelled on buyers last minute. Their agent ... Read Full Review
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Dreadful ...
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1 Star Review
By : 'Emily'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
22 Apr 2025
People found this helpful
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment ... Read Full Review
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Total garbage, agent had no ...
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1 Star Review
By : 'Yopasux'
Branch : London, Building 4, Hatters Lane,
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : DE56
3 Jan 2025
People found this helpful0
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad ... Read Full Review
Comments (0)Was this helpful?:
Liza made things ...
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5 Star Review
By : 'Belinda'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £123500
Would you recommend ? : Yes
Postcode : WV6
24 Nov 2024
People found this helpful0
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept ... Read Full Review
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Avoid or face paying them for ...
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1 Star Review
By : 'Pip'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IP
21 Nov 2024
People found this helpful1
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house The Yopa model is to get ... Read Full Review
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I am of the view that this is ...
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1 Star Review
By : 'Sherali'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : GU22
14 Nov 2024
People found this helpful0
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely ... Read Full Review
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Offer not handled ...
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1 Star Review
By : 'Mohammed'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB1
28 May 2024
People found this helpful0
This is specific to Yopa - Cambridge. The agent did not provide any feedback from the vendor on the offer made. She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). ... Read Full Review
Comments (1)Was this helpful?:
By : Leza Baldwin
28 May 2024Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the...
Yopa Toffee ...
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1 Star Review
By : 'ANGELA'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £180000
Would you recommend ? : No
Postcode : NR30
13 May 2024
People found this helpful0
They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... ... Read Full Review
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Kenny, the local Yopa agent, ...
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5 Star Review
By : 'Florin'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ML1
22 Apr 2024
People found this helpful0
Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the ... Read Full Review
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All went well with Yopa with ...
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2 Star Review
By : 'Mr'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £447000
Would you recommend ? : No
Postcode : DG5
20 Dec 2023
People found this helpful1
All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being we had already paid ... Read Full Review
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extremely rude bad staff ...
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1 Star Review
By : 'khan'
Branch : London, Building 4, Hatters Lane,
Services : Property Management
Sold price : £290000
Would you recommend ? : No
Postcode : S7
7 Oct 2023
People found this helpful0
extremely rude bad staff sheffield people not use them ... Read Full Review
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Once you have paid the buyers ...
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1 Star Review
By : 'Lucy'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £190500
Would you recommend ? : No
Postcode : OX4
28 Sept 2023
People found this helpful3
We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's ... Read Full Review
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Richard Fentum - Nottingham. ...
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5 Star Review
By : 'July'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : NG3
31 Aug 2023
People found this helpful0
Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with property I wanted to buy was very much ... Read Full Review
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Best if your buying not ...
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1 Star Review
By : 'Melissa'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : No
Postcode : SA15
30 Aug 2023
People found this helpful0
Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more than he was in what was best for us the seller. The ... Read Full Review
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Terrible and completely ...
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1 Star Review
By : 'Kam'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : S1
17 May 2023
People found this helpful1
Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him ... Read Full Review
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Yopa promised the earth but ...
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1 Star Review
By : 'Parabaz'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Would you recommend ? : No
Postcode : SS7
30 Apr 2023
People found this helpful1
Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual sites and sit back. ... Read Full Review
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Shockingly bad!!! Avoid at ...
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1 Star Review
By : 'Carol'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : No
Postcode : GL52
27 Apr 2023
People found this helpful0
Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help. YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and sold numerous times but our ... Read Full Review
Comments on Agent Fees
Bad! I would rather have paid three times more and got looked after. P.S. You need an option for “I tried to sell a property”
Comments (1)Was this helpful?:
By : Neill Challinor
27 Apr 2023This person is hitting out at Yopa and myself due to a buyer of her property reducing their offer, following a survey which showed some major problems with the property, and would have cost a lot of...
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