Sell Well Online

Avoid at all costs. They seem to be too busy to help. I wrote my own description for my house. As they wouldn't be able to complete it for a whole week. They book viewings in a week in advance. Because their viewing colleagues are booked up. The issue is we have had two thirds of viewers not attend. Presumably partly down to the delayed viewings. I gave the agent clear instructions which they failed to follow. They booked viewings without my knowledge on 2 occasions and I was doing the viewing so the house wasn't showed in its best light as it wasn't ready for people just to turn up as I have dogs. When I got a offer they cancelled future viewings which again they didn't confirm with me before booking the viewings in. So I though we had no interest but the interest in the house was just not communicated with me. I accepted the offer under three conditions. Which have not been met and they still cancelled the viewings. I made this clear. Unfortunately yet again the lady I spoke to was to anxious to get to her appointment she wanted me off the phone asap and failed to act on my wishes. The staff can be rude and quick to get off the phone again they are too busy to deal with your questions, too busy to write descriptions and too busy to do viewings. TOO BUSY MEANS NO SALE AND CHAOS ENSUES. The issue is they are terriable at cleaning up the mess they create behind them. The sales process is stressful but with this company its ten times worse. Karen and her colleagues have lied to me on several occasions. They have misrepresented on others. Again they are too busy to get things correct first time or even if they have a few cracks at it. Their viewing assistant has failed to follow covid rules in my house. There is no smooth transition through the stages of the sale so you never know who you are suppose to be dealing with because none of the staff have introduced their selves. Again a sign they are to busy.