There can be no doubt that this agent uses too high valuations to attract instructions. They rarely provide floor plans and the staff that do viewings do NO research on the properties. They cannot answer simple questions like why the vendor is selling, or how long it's been on the market. Saturday staff are particularly useless. As a result their properties sit on the market (in a very popular area) unsold for months, even years. I have had dealings with this agent as both buyer and seller and would not use them again.