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Ascent Lettings

4.1/5, 40 Reviews
78% Recommended

0% letting valuation accuracy

82% letting fee satisfaction

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"Disappointing end to..."

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2 Star Review

By : 'AM'
Services : Letting(As a Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : S11

29 Mar 2021
People found this helpful1

Needing a short-term rent, 3 Montgomery Court met most of mine and my partner's requirements, despite the property we viewed not being the same one pictured in the listing. The condition of the property on moving in was substandard considering the "Premium properties, direct" slogan on their website. Desperately in need of a refresh, the walls were grease stained and seemingly had bogeys on and the sink plugs were crawling with insects, despite a "professional clean" having claimed to be performed prior to us moving in. We turned a blind eye to these issues and did an intense clean ourselves. Over the course of our tenancy maintenance issues were generally solved in a timely manner, which we appreciated. However on leaving the property in a better condition to when we moved in we were disappointed to find out £90 of our deposit was being held. One of these issues was due to an extra single bed being dismantled that required reassembly. My partner spoke to an employee of the agency who confirmed the state of the bed was of no issue. On discussion with the agency about the matter they denied he said this. The amount deducted is not hugely substantial and we have not pursued the matter further due to the "he said / she said" nature of the issue. However we are disappointed with how things have ended and this has left a bad taste in the mouth.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting0%82.00%£445£1,200
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    Areas covered
    • S11
    • S17
    • S8
    Address

    Ascent Lettings
    Abbeydale Hall, Abbeydale RoadSheffield, South Yorkshire
    S17 3LJ
    0114 262 1662

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    Disappointing end to ...

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    2 Star Review

    By : 'AM'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £895
    Would you recommend ? : No
    Postcode : S11

    29 Mar 2021
    People found this helpful1

    Needing a short-term rent, 3 Montgomery Court met most of mine and my partner's requirements, despite the property we viewed not being the same one pictured in the listing. The condition of the property on moving in was substandard considering the "Premium properties, direct" ... Read Full Review


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    Comments (0)Was this helpful?:
    Great communication from the ...

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    5 Star Review
    UserName

    By : 'Shayna'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : M7

    25 Sept 2020
    People found this helpful0

    Great communication from the agent that handled my application and queries. Quick replies and felt very looked after. Would definitely recommend to other ... Read Full Review

    Comments (1)Was this helpful?:

    By : Emily Hyslop

    29 Sept 2020

    Thank you for your comments Shayna, I hope you have settled into your new...


    Very professional and well ...

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    5 Star Review
    UserName

    By : 'Andreas'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S11

    27 Aug 2020
    People found this helpful0

    Very professional and well organised. Had a very positive experience and would highly recommend! No deduction off the deposit for normal wear and ... Read Full Review

    Comments (1)Was this helpful?:

    By : Emily Hyslop

    28 Aug 2020

    Thank you for your comments Andreas and for taking such great care of our property. Wishing you happiness in your new...


    Ascent ...

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    5 Star Review

    By : 'Kathryn'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S8

    29 Jul 2020
    People found this helpful0

    Ascent Lettings were good landlords. Always prompt in responding to emails and with anything that needed sorting in the flat. The application process was straight forward and carried out efficiently. The process of leaving the flat was tricky due to COVID-19 restrictions so things took a little ... Read Full Review

    Comments (0)Was this helpful?:
    Great ...

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    5 Star Review
    UserName

    By : 'sara'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £1200
    Would you recommend ? : Yes
    Postcode : S17

    22 Jul 2020
    People found this helpful1

    Very impressed by the flat and easy to deal with all staff at Ascent. High standard of service across all ... Read Full Review

    Comments (1)Was this helpful?:

    By : Rob Neal

    22 Jul 2020

    Hi Sara, thanks for the review and looking after our property. Hope you have settled into your new...


    ascent ...

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    5 Star Review
    UserName

    By : 'Mr'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £800
    Would you recommend ? : Yes
    Postcode : S17

    20 Jul 2020
    People found this helpful1

    My wife and I looked all around for somewhere to rent a short term home, amongst others we visited Ascent Agents lettings at Abbeydale Hall and found them friendly courteous and proffesional. Our first contact was with Melissa Aspinall, who runs the office. Melissa was pleasant, efficient and ... Read Full Review

    Comments (0)Was this helpful?:
    Ascent Lettings in the ...

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    5 Star Review
    UserName

    UserName

    By : 'Nina'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S17

    16 Jul 2020
    People found this helpful1

    Ascent Lettings in the delightful setting of Abbeydale Hall. When we recently took an apartment here in Abbeydale Hall, the Ascent Lettings staff were all extremely helpful, considerate and efficient whenever we spoke with them. The flats are well appointed and well maintained and there is plenty ... Read Full Review

    Comments (0)Was this helpful?:
    Great location and well ...

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    4 Star Review
    UserName

    UserName

    By : 'David'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S17

    15 Jul 2020
    People found this helpful1

    Great location and well managed. Attended to any issues raised promptly. Mix of property types. The one I had had beautiful high ceilings and large rooms. Very bright and airy with a good ... Read Full Review

    Comments (1)Was this helpful?:

    By : Rob Neal

    15 Jul 2020

    Hi David, thanks for the review and hope you have settled into your new...


    Lived at Abbeydale Hall for 6 ...

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    5 Star Review
    UserName

    By : 'M'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £845
    Would you recommend ? : Yes
    Postcode : S17

    13 Jul 2020
    People found this helpful1

    Lived at Abbeydale Hall for 6 months. Had a great experience with Ascent Lettings. Easy to get moved in, quick and helpful response when we had any queries and easy quick checkout and return of ... Read Full Review

    Comments (1)Was this helpful?:

    By : Rob Neal

    22 Jul 2020

    Thanks very much for the review and pleased you enjoyed your time here. Appreciate you returning the apartment in great condition and hope you settle well into your new...


    The worst rental experience ...

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    1 Star Review

    By : 'Ed'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £920
    Would you recommend ? : No
    Postcode : S17

    12 Jul 2020
    People found this helpful2

    My wife and I moved into a flat at Abbeydale hall in November 2018 and moved out in January 2020. This was probably the worse rental experience I’ve had in my life and I’ve rented a lot of flats and houses. First of all, for the amount that the rent is per month (we paid ... Read Full Review

    Comments (1)Was this helpful?:

    By : Rob Neal

    15 Jul 2020

    Dear Ed We are quite disappointed to read this review as during your tenancy we felt we tried our best to accommodate your needs. We must point out that the property was a purpose built first floor...


    Terrible management. Very ...

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    1 Star Review
    UserName

    By : 'Johnny'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : S17

    28 May 2020
    People found this helpful7

    Terrible management. Very rude and unprofessional manager (RN). Don't waste your time and money with them. All the agencies around are more professional and act in your best interest. I was gonna give my full review but I found out just checking their unprofessional comments on all the ... Read Full Review

    Comments (1)Was this helpful?:

    By : Rob Neal

    15 Jul 2020

    Dear Johnny We again point out that we have no record of you ever renting from us, as we have previous stated in our reply of 31 Oct 19. If you would like to email us directly with the address of...


    We rented an apartment at 35 ...

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    5 Star Review
    UserName

    UserName

    By : 'YS'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £895
    Would you recommend ? : Yes
    Postcode : S17

    10 Jan 2020
    People found this helpful0

    We rented an apartment at 35 Abbeydale Hall Sheffield late 2019 between house moves. Robert, Melissa and staff of Ascent Lettings very professional and helpful. The apartment was presented well. I would recommend Ascent Lettings and would stay in the ... Read Full Review

    Comments (1)Was this helpful?:

    By : Ascent Lettings

    13 Jan 2020

    We appreciate you taking the time to leave this review. We are glad that you enjoyed your time with us at Abbeydale Hall. As you found, we pride ourselves on the high standards of all our properties...


    Rental ...

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    5 Star Review
    UserName

    By : 'gina'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £895
    Would you recommend ? : Yes
    Postcode : S17

    27 Dec 2019
    People found this helpful0

    We rented a flat at 31 Abbeydale Hall , Sheffield in August 2019 and found Rob Neal of Ascent Lettings very professional, friendly and helpful. The flat was very nice and clean and we left it as we found it and received all of our deposit back. I would recommend working with Rob Neal and hope ... Read Full Review

    Comments (0)Was this helpful?:
    My experience of renting from ...

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    5 Star Review
    UserName

    By : 'David'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £570
    Would you recommend ? : Yes
    Postcode : S8

    22 Dec 2019
    People found this helpful0

    My experience of renting from Ascent was been a positive one throughout. From my initial enquiry and agreeing the rental, during the tenancy period, and through the leaving process I have met with nothing but friendly, professional, efficient and courteous service from Rob and all his staff. I ... Read Full Review

    Comments (1)Was this helpful?:

    By : Ascent Lettings

    10 Jan 2020

    David, Thank you for taking the time to leave this review, it is greatly appreciated. At Ascent Lettings, we make all efforts to try and accommodate our tenants and ensure that their time with us...


    My husband and I have lived ...

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    5 Star Review
    UserName

    By : 'Erica'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S11

    8 Nov 2019
    People found this helpful1

    My husband and I have lived in a two bed flat managed by Ascent Lettings for the last 6 years, which probably says a lot in itself. The administrative/move-in process was smooth and I have always found Rob and Melissa to be very responsive to any queries we have had by both phone and email. Any ... Read Full Review

    Comments (1)Was this helpful?:

    By : Ascent Lettings

    10 Jan 2020

    Erica, Thank you very much for your kind words, they are greatly appreciated. We endeavour to keep our properties to a high standard and as you have noted we make all efforts to ensure that any...


    WARNING, AVOID ASCENT ...

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    1 Star Review
    UserName

    By : 'Johnny'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £900
    Would you recommend ? : No
    Postcode : S17

    19 Oct 2019
    People found this helpful5

    WARNING, AVOID ASCENT LETTINGS. I had the worst experience with ascent lettings. I was very uncomfortable living there. The attitude *l is another level, this dude doesn't care about you, has no respect whatsoever and he only cares about the money. At the end of the tenancy he will find one ... Read Full Review

    Comments (1)Was this helpful?:

    By : Ascent Lettings

    31 Oct 2019

    With all our rental properties a security deposit is taken at the beginning of the tenancy, this is used to cover any damages or rent arrears. Prior to tenants moving into a property we instruct a...


    WARNING, AVOID ASCENT ...

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    1 Star Review

    By : 'Johnny'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : S17

    17 Oct 2019
    People found this helpful0

    WARNING, AVOID ASCENT LETTINGS. I had the worst experience with ascent lettings. I was very uncomfortable living there. The attitude OF Rob Neal is another level, this dude doesn't care about you, has no respect whatsoever and he only cares about the money. At the end of the tenancy he will ... Read Full Review

    Comments (0)Was this helpful?:
    From start to finish my time ...

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    1 Star Review

    By : 'Sharon'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £825
    Would you recommend ? : No
    Postcode : S17

    7 Oct 2019
    People found this helpful2

    From start to finish my time at Abbeydale Hall was horrendous and couldn’t wait to leave. I had to pay 6 months in advance so i felt that they had there money so did not care about any of the problems I was experiencing. I was under the impression I was renting a quiet apartment , it was ... Read Full Review

    Comments (1)Was this helpful?:

    By : Ascent Lettings

    31 Oct 2019

    Abbeydale Hall is gated development in a highly desirable location, unlike many apartments in Sheffield, it has spacious grounds and gardens, which we pride ourselves on keeping well maintained. Our...


    Efficient ...

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    5 Star Review
    UserName

    UserName

    By : 'Jordan'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Rent PCM : £1030
    Would you recommend ? : Yes
    Postcode : S118

    14 May 2019
    People found this helpful0

    Both very helpful and efficient with anything you require from them. Regular updates with information you may require eg window cleaners, internal Apartment maintenance, meter readings. Also at the point of leaving they will inform you of any arranged visits with good ... Read Full Review


    Comments on Agent Fees

    Fair, slightly more expensive than average but the apartments are better than average.

    Comments (1)Was this helpful?:

    By : Emily Harlington

    14 May 2019

    Hello Jordan, Thank you for taking the time to provide us with a review of your experience renting with us. We really appreciate how you looked after the property during your time there, and wish...


    Friendly, helpful and ...

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    5 Star Review
    UserName

    UserName

    By : 'Simmo'
    Branch : Sheffield, Abbeydale Hall, Abbeydale Road
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : S17

    12 Feb 2019
    People found this helpful0

    I came to these property with not really much idea of the rental market and they could not have been anymore helpful in guiding me through the entire process from start until finishing which included moving property with them in between my tenancy. Any issues problems or questions I had Rob and ... Read Full Review


    Comments on Agent Fees

    Good

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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

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    Last updated at 11/5/2018, 9:13:14 AM by allAgents

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