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Ultra Estates
4/5, 48 Reviews
71% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
Ultra Estates is a privately owned agency specializing in sales, lettings and management. We also have experience in sales and letting of new developments. We offer a wide range of properties ranging North, North West and central London for sales and lettings.
"Disgusting and immoral..."
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1 Star Review
By : 'M.'
Services : Letting(As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : W8
11 Feb 2021
People found this helpful3
Disgusting and immoral people... My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020. On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a great, unique opportunity, with tenants my age which was a total lie - you cannot trust him and he will tell you that for privacy reasons, you cannot contact the other tenants. Once I got to the place, the quality of the apartment was less than standard. I did not have a lock on my door (GBP 300 to install), there were mice - I asked Ultra to deal with it but they didn't, and didn't even want to reimburse me when I gave them the invoices for mice trap that I bought. We would have to fight with them to get cleaners sent, the sink would flood when you took a more than 10 min shower (let alone a bubble bath) etc... You get the picture. Suddenly, just before Christmas, they tell us that we are being evicted (less than 5 weeks notice). I investigated subsequently and found out that they knew about it at least a month before they told us - this was a ruse for us to continue renting with them. Iro**, one of the agents, called me to tell me that whilst we were being evicted, she would help me find another place with their agency, and that I could trust her fully and consider the agency as a second family. What comes next is totally disgraceful. Firstly, one of the housemates and myself contracted covid-19. They still pushed us to leave, making people who were self isolating break the law and move out - one person even took a flight back home whilst having been in contact with me - I tested positive a day later. He had no choice since the agency was kicking us out. Then, one person, who was cash strapped, asked for the deposit back early since they were making us move unexpectedly - rather than being grateful about it, they sent us an email saying that we could pay them GBP 75 to get the deposit back in 2 days, GBP 50 to get it back in a week, or wait 15 days to get it back free. I found this insulting even if I personally didn't need the money straight away. Yet the worst is yet to come: on the email informing us of the eviction that they sent us, they said that we needed to vacate Friday. However, I work with clients and most calls are on Friday. I therefore called Iro**, distressed, telling her that with work, I needed to leave Saturday and not Friday - she said that was fine. However, on Friday morning, on a call with my boss, I hear people coming in the house and realized after talking with another agent, that since I hadn't written them an email summarizing the call with Iro**, they didn't remember that I was leaving on Saturday. I think that is a lie too. They made me move, took shelves whilst I was working, made me take half a day off to pack, threw away my belongings from the kitchen and bathroom before I could do anything about it. I left in a rush, nearly crying, only to realize that they then deducted GBP 95 from my deposit because I didn't leave the room tidy. What a disgrace. I certify that this is a real person, who spent real energy warning you about this crooked agency. For your sake, if you read this, do not try and deal with this agency, even if the deal looks amazing. What a rip-off! For the three months I was there, I ended up paying at least GBP 600 due to the problems associated with their incompetency and dishonesty.
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By : Ultra Estates
24 Feb 2021Dear Maxime, Thank you for your review and we are sorry that you feel that you had a bad experience with Ultra Estates. We would like to point out that some of the points you have raised seem to be incorrect or missing context. We have tried to contact you numerous times in order for us to discuss your issues with us. There were a few underlying issues in the property, which we raised with the Landlord. The mice issue had been reported as a matter of urgency and treatments organised by Ultra Estates. Unfortunately, the owner did not want to continue the remedies that we strongly urged them to. This is one of the principal reasons we agreed to return the property back to the Landlord with vacant possession as we felt that this issue, along with a few others needed to be addressed and for which we did not receiving authority. However, our team have gone out of their way to facilitate your moving out of the property and have offered you all the alternative options we had available. We as a team did our best to produce a plan for relocation for you and your flatmates to ensure that it would be smooth and certain compensation at Ultra Estates' cost would be offered as a good will gesture. Therefore, the email you received followed by a call from one of the team, had 2 weeks rent free, free removal cost, transfer of your documents without you needing to provide anything else to the new landlord. There was no eviction but a mutual termination of the agreement. Regular cleaning took place at the property at our expense and the room and communal parts were left requiring a thorough and deep clean, which was duly done upon the property having been vacated. Nevertheless, we are disheartened to read your comments and would like to discuss this with you. Please feel free to contact us at admin@ultraestates.co.uk or call us whenever you can.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 88% | £200,000 | £2,500,000 |
| Lettings | 100% | 88% | £430 | £6,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 8 | 0 | 18 | 10 | 1 | 0 | 6 | 1 | 1 | 3 |
Areas covered
- NW1
- NW3
- NW8
- W1
- W2
- W9
Address
Ultra Estates
61 Rossmore Road, London, Greater London
NW1 6RB
0207 723 4288
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:00
- 10:30 - 14:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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I had a very good time living ...
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5 Star Review
By : 'Ronald'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : NW9
30 Jan 2023
People found this helpful0
I had a very good time living in Beautfort Park. Anup is very responsible and responsive agent. He made sure every single electrical appliance working perfectly and took care of all our requests. We enjoyed our first time of rental house in UK. Thank you so ... Read Full Review
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Good ...
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5 Star Review
By : 'Salem'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £3700
Would you recommend ? : Yes
Postcode : NW1
29 Sept 2022
People found this helpful0
The whole team have been most helpful in securing an apartment for me and my family. The owner had been a little tricky but through Ultra Estates the experience was made more comfortable and easy to ... Read Full Review
Comments (0)Was this helpful?:
If there was a negative ...
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1 Star Review
By : 'odeta'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NW1
29 Jan 2022
People found this helpful0
If there was a negative rating star I would definitely use that. unprofessional, unethical, rude and lack of communication. Three days after paying for the holding deposit, they call me to tell that they passed the room to somebody else. I wouldn't suggest this agency. Save yourself ... Read Full Review
Comments (1)Was this helpful?:
By : Ultra Estates
31 Jan 2022Dear Odeta, Thank you for your review. However, after having placed the reservation deposit you immediately reached out requesting the deposit back due to you not being able to provide...
Anup was very helpful from ...
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5 Star Review
By : 'Daynie'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NW8
18 Nov 2021
People found this helpful0
Anup was very helpful from the beginning until the end. The property was close to where I was supposed to work. Very ... Read Full Review
Comments (0)Was this helpful?:
Great at Building ...
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5 Star Review
By : 'David'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : NW1
13 Nov 2021
People found this helpful0
These guys truly understand the value of building relationships. The advice I have received is always genuine and in good faith. The last 18 months had been very challenging and these guys worked tirelessly to help us get through it. Lead by a charming and dedicated owner who probably works too ... Read Full Review
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Highly recommendedThank you ...
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5 Star Review
By : 'Ali'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : N12
13 Sept 2021
People found this helpful0
Highly recommended Thank you Anup for helping me to find the place and managing. 5 star. Highly recommended Thank you Anup for helping me to find the place and managing. 5 star. Highly recommended ... Read Full Review
Comments (0)Was this helpful?:
They are one of the best. I ...
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5 Star Review
By : 'Erfan'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : N12
4 Sept 2021
People found this helpful0
They are one of the best. I had a good experience with them. they working hard and professional and ... Read Full Review
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Worst ever experience in ...
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1 Star Review
By : 'Jeaneth'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : W9
17 Aug 2021
People found this helpful1
Worst ever experience in renting ever. Charged for cleaning on entry, charged for cleaning on exit, charged to have a lock fitted. Renaged on the contract. Slow to respond on queeries. Fought to get my deposit back. Couldn't care less attitude. If you are planning on renting dont start ... Read Full Review
Comments (0)Was this helpful?:
I have been using the ...
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5 Star Review
By : 'Tom'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : NW8
13 Jul 2021
People found this helpful0
I have been using the services of Ultra for a few years now and they always deliver. They really do give you the feeling that they care and during the past 15 months of a really difficult time, the team and especially the owner provide much ... Read Full Review
Comments (0)Was this helpful?:
Professional ...
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5 Star Review
By : 'Alex'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW9
17 Jun 2021
People found this helpful0
Pleased with Haarris and Anup in their managing of the property we were renting. Professional and understanding handling and an overall positive experience. Thank ... Read Full Review
Comments (0)Was this helpful?:
Pleasure to deal ...
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5 Star Review
By : 'Jay'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NW3
13 Apr 2021
People found this helpful0
Try to work with positivity which is greatly appreciated. They really do go the extra mile. Pleasure to deal ... Read Full Review
Comments (0)Was this helpful?:
Thank ...
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5 Star Review
By : 'Gus'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : NW1
30 Mar 2021
People found this helpful0
Thank you to Haarris and the Ultra Team. It has been a challenging year and you have done really well to deal with the issues that have come up. I was really worried about my tenants and how they would cope and you guys did a great job of handling this for me whilst I am not ... Read Full Review
Comments (0)Was this helpful?:
Pleasure to deal ...
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5 Star Review
By : 'Sasha'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : NW1
20 Mar 2021
People found this helpful0
I have been dealing with Ultra for a while now and have always been so pleased with the manner in which they have dealt with me. Always pleasant and dedicated and they really give you the feeling that they ... Read Full Review
Comments (0)Was this helpful?:
Pleasure to deal ...
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5 Star Review
By : 'Ashwin'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Owner )
Rent PCM : £4000
Would you recommend ? : Yes
Postcode : NW8
27 Feb 2021
People found this helpful0
Really pleased with Ultra Estates for the manner in which they deal with my flats and how they communicate to me. Always been a pleasure to deal with them and have been blessed with many good years, long may that continue. The owner is highly experienced and a joy to work ... Read Full Review
Comments (0)Was this helpful?:
Disgusting and immoral ...
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1 Star Review
By : 'M.'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : W8
11 Feb 2021
People found this helpful3
Disgusting and immoral people... My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020. On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a great, unique opportunity, with ... Read Full Review
Comments (1)Was this helpful?:
By : Ultra Estates
24 Feb 2021Dear Maxime, Thank you for your review and we are sorry that you feel that you had a bad experience with Ultra Estates. We would like to point out that some of the points you have raised seem to...
Pleasure to deal ...
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5 Star Review
By : 'Tony'
Branch : St Johns Wood, 61 Rossmore Road
Services : Sales( As a Buyer )
Sold price : £800000
Would you recommend ? : Yes
Postcode : NW8
3 Feb 2021
People found this helpful0
Refreshingly a pleasure to deal with. I had been shopping around for a while but they were patient. I am glad that I ended up buying through ... Read Full Review
Comments (0)Was this helpful?:
I rented a room from this ...
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1 Star Review
By : 'Ying'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SW3
18 Jan 2021
People found this helpful2
I rented a room from this company near Harrods. I must say it was one of the worst experience I ever had. They ripped me off when I moved out, charging 80 pounds for a drawer handle which was already broken before I moved in, I have a picture as proof. On top of that they charged 95 pounds to clean ... Read Full Review
Comments (1)Was this helpful?:
By : Ultra Estates
25 Jan 2021Dear Ying, Thank you for your comments. We do have both a check in and check out inventory for your room and thus, deductions were made in accordance with those. We are sorry that you did not have ...
I have often spoken to ...
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5 Star Review
By : 'Simon'
Branch : St Johns Wood, 61 Rossmore Road
Services : Sales( As a Buyer )
Sold price : £1100000
Would you recommend ? : Yes
Postcode : NW1
9 Jan 2021
People found this helpful0
I have often spoken to Haarris to ask his advice and opinion on properties and found him to be highly knowledgeable and amenable. He has sold properties for friends of mine and so I decided to asked him to help me buy a property. He took his time to understand what I needed and then guided his ... Read Full Review
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Fraudulent ...
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1 Star Review
By : 'CEMI'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W9
18 Oct 2020
People found this helpful7
Be very aware of this company and the 5* reviews posted here. The director of this company, *, is also a director at another real estate company called PML Services, alongside **. This company has spent the past 5 months posting fake 5* reviews and fighting to remove all the one star reviews in ... Read Full Review
Comments (1)Was this helpful?:
By : Ultra Estates
25 Jan 2021Dear Cemi, We do not have any record of you being a client or applicant of Ultra Estates. Moreover, your comments are related to another company. Please do contact us directly to discuss any...
Rented a flat through the ...
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5 Star Review
By : 'Patricia'
Branch : St Johns Wood, 61 Rossmore Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW9
20 Jan 2020
People found this helpful0
Rented a flat through the agency, they were really helpful and professional. They dealt with the occurring problems immediately. The flat was in a mint condition and Anup organised brand new furniture for us. Very ... Read Full Review
Comments (1)Was this helpful?:
By : Ronald Ching
29 Jan 2023Very good experience with Anup who is very responsive and responsible agent of us. We had a very good time being the tenants of Ultra Estate. Anup made sure every single electrical appliances working ...
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