MB Property Services

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. The property was filthy and unclean on moving in. 2) The appliances were consistently faulty, including water pressure - the agent was useless, did not respond the messages, and didn't offer any help. 3. The agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord and agent instructed works on our property's patio (which you cross to get out) - including it being dug up - without notice. I nearly had an accident. 7. The agent and landlord instructed refurbishment on the upper apartment - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property. 9. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property!