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Lucie White & Company

4.1/5, 18 Reviews
88% Recommended

100% letting valuation accuracy

88% letting fee satisfaction

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Bespoke Lettings and Property Services Company covering South West London area providing honest advice and support to our clients.
"Before I start, I would like..."

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5 Star Review

By : 'Filip'
Services :
Would you recommend ? : Yes
Postcode : TW10

21 Oct 2020
People found this helpful0

Before I start, I would like to say that due to the busy nature of my professional life, this is the very first review I have ever written in my life. However, this time I decided to do an exception. I really struggled to understand why our landlord chose Lucie White, which was miles away from the rented property and not one of the numerous local letting agents. "She is great and we would never take anyone else" was the answer. We lived 3 years in the rented property and had a couple of quite major problems during our tenancy. Always sorted out within the quickest possible time. After these three years, I can also confirm that Lucie White (together with her team) have always exceeded my expectations of a letting agent. Always friendly, nice, willing to help, never overcharging. Always trying to sort out things in a fair way for both me and the landlord. I would certainly recommend her. Five stars from me. Filip (NHS consultant)

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%88.00%£975£3,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
6091000002
Areas covered
  • KT1
  • KT2
  • KT5
  • KT6
  • London
  • SW13
  • SW14
  • SW15
  • SW19
  • SW20
  • TW10
Address

Lucie White & Company
28 Coombe RoadKingston upon Thames, Surrey
KT2 7AG
020 85498064

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. 09:30 - 12:30
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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1 Star Review

By : 'Nasimi'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : KT2

24 Sept 2025
People found this helpful

Unprofessional company. They waste your time and keep changing their minds at the last minute. Wouldn’t recommend ... Read Full Review

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Worst agents we've dealt ...

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1 Star Review

By : 'Adam'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19

4 Oct 2022
People found this helpful0

After nearly 20 years combined renting in London for me and my partner, we can safely say that Lucie White and Co are the WORST estate agents we've ever rented with. It all started when they took sides with our landlord and helped them breach the contract before we had even moved in. ... Read Full Review

Comments (1)Was this helpful?:

By : Lucie White

3 Oct 2025

We understand how frustrating it can be when a landlord decideds to take another offer over yours. Our client did accept your offer, however a more favorable offer was put to her whichs she chose to ...


Lucie White - great property ...

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5 Star Review
UserName

By : 'A'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19

27 Oct 2020
People found this helpful1

We have used Lucie White since we acquired our first rental property. We have been impressed with their attention to detail, proactive and flexible approach and have especially valued Lucie’s wise, practical and cost effective advice on property matters. They have access to an excellent ... Read Full Review

Comments (0)Was this helpful?:
It was a delight to have ...

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5 Star Review
UserName

UserName

By : 'Christopher'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £3350
Would you recommend ? : Yes
Postcode : SW6

23 Oct 2020
People found this helpful0

It was a delight to have Lucie White & Company, particularly our property agent Georgia, manage our moving in process. They were professional while thoughtful in handling each aspect of the move-in, and I especially appreciated the full transparency in all our correspondence (which is ... Read Full Review

Comments (0)Was this helpful?:
Before I start, I would like ...

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5 Star Review

By : 'Filip'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW10

21 Oct 2020
People found this helpful0

Before I start, I would like to say that due to the busy nature of my professional life, this is the very first review I have ever written in my life. However, this time I decided to do an exception. I really struggled to understand why our landlord chose Lucie White, which was miles away from ... Read Full Review

Comments (0)Was this helpful?:
Our best renting ...

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5 Star Review
UserName

UserName

By : 'Jake'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW19

23 Sept 2020
People found this helpful0

Lucie and the team are always courteous, responsive and friendly. If there is someone due to visit for whatever they reason, we are always given advance notice and an exact time, which is extremely helpful and transparent. The team are always responsive regardless of the urgency of our ... Read Full Review

Comments (0)Was this helpful?:
Highly ...

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5 Star Review
UserName

By : 'Carole'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SW19

15 Sept 2020
People found this helpful0

I found that Lettings Agents are not that interested in short lets so we were struggling to find anywhere to move to whilst our house was being renovated then along came Lucie White & Co to the rescue! Lucie found me several properties to look at, all very good quality and we moved in very ... Read Full Review

Comments (0)Was this helpful?:
absolute ...

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5 Star Review
UserName

By : 'Marcela'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT2

8 Sept 2020
People found this helpful0

I'm a first time tenant and this has been an absolute dream. Luci and her team were helpful and supportive every step of the way and went out of their way to help us. Can't think of a single negative thing I could ... Read Full Review

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If only all estate agents ...

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5 Star Review
UserName

By : 'Selena'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Rent PCM : £3300
Would you recommend ? : Yes
Postcode : SW20

8 Sept 2020
People found this helpful0

If only all estate agents adopted the approach and values of Lucie and her team. Our experience, at an incredibly stressful time was honest, friendly and efficient and we would not hesitate in recommending Lucie White & ... Read Full Review

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Lucie is very helpful, ...

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5 Star Review
UserName

By : 'Sarah'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £3300
Would you recommend ? : Yes
Postcode : SW20

7 Sept 2020
People found this helpful0

Lucie is very helpful, friendly and responsive. She helped me and my family get our dream home. Thank you Lucie and team ... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

By : 'Rene'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : KT13

22 Jun 2020
People found this helpful0

Lucie White & Co delivers each time....quality of service at the right price. Many thanks for dealing with tenant's renewal so ... Read Full Review

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Extremely helpful - and ...

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5 Star Review

By : 'Lucy'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW20

1 Apr 2020
People found this helpful0

Extremely helpful - and lovely people to deal with :) Wouldn't hesitate to recommend their services to anyone needing property management ... Read Full Review

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Service that goes above and ...

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5 Star Review

By : 'Kate'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W4

10 Mar 2020
People found this helpful0

I love the personal service provided by Lucie White and Company. As an agency they go above and beyond what could be expected... often working out of hours to help both landlord and tenant where other agencies just would not go. We have used Lucie and Co for almost 7 years and wouldn’t ... Read Full Review

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The service from the start to ...

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5 Star Review
UserName

By : 'adam'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM6

10 Mar 2020
People found this helpful0

The service from the start to the end of the process was outstanding. Lucie White and Co found me a more than suitable tenant and delivered on the initial rental valuation. The staff at Lucie White and Co were always on hand to provide any support and assistance and deal with any issues or ... Read Full Review

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Rebecca ...

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5 Star Review

By : 'Gill'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19

25 Mar 2019
People found this helpful0

She offered the best service through out all the way. Friendly, Helpful and Good knowledge of all the process. Quick and Perfect Customer services Highealy ... Read Full Review


Comments on Agent Fees

Friendly Helpful Quick Responce Perfect Customer Services

Comments (0)Was this helpful?:
Amazing ...

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5 Star Review
UserName

UserName

By : 'Emma'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6

2 Mar 2019
People found this helpful0

We rented a property via Lucie White & Co and they were amazing all throughout our tenancy. They are quick to respond, helpful and so lovely to speak to. I would highly recommend to ... Read Full Review


Comments on Agent Fees

Good

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APPALLING ...

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1 Star Review
UserName

By : 'JAY'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : KT1

8 Aug 2018
People found this helpful1

Went through this estate agent to enquire about a flat in the Kingston area, apparently they work alongside another agent called Regent Letting and Property Management Limited I was never told this so I will also be reviewing my rubbish service with this company too. Enquired about a property all ... Read Full Review


Comments on Agent Fees

N/A

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Rude and very unprofessional ...

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1 Star Review
UserName

UserName

By : 'Kim'
Branch : Kingston-upon-Thames, 28 Coombe Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW20

16 Jun 2018
People found this helpful3

I have been renting in wimblem for 25 years I arranged a viewing with a woman called lucie she was late for the viewing and said I was annoying because I asked what was the council tax band she was so rude and to be honest though the whole way it was conducted was so un professional the staff in ... Read Full Review


Comments on Agent Fees

None lucky I said I was nt interested

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our complaints procedure can be found on our website.

Last updated at 3/17/2023, 10:53:33 AM by allAgents

Awards won by Lucie White & Company

Regional Awards Won by Lucie White & Company

Individual Branch Awards