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Bourne, PE10
4.6/5, 80 Reviews
88% Recommended
87% sales valuation accuracy
98% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
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"Avoid at all..."
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1 Star Review
By : 'Gemma'
Services :
Rent PCM : £525
Would you recommend ? : No
Postcode : PE10
13 Jan 2021
People found this helpful0
Me and my partner currently rent a property which unfortunately, our landlord sold in November 2020 and we have until May 4th 2021 to vacate the property. We inquired about a property to rent with Rosedale which is £50 cheaper a month than what we currently pay with another letting agency. We received a virtual viewing of the property, and further inquired about viewing the property in person. Due to the pandemic, we had to complete a form to show we are truly interested in viewing the property, and upon completion we did not hear back from Rosedale. We called them to ask what was going on, and was told we would be called back. Again, we wasn’t. Finally, we called and spoke to someone who explained that because my partner is on furlough and I am starting a new job next week and will be in a probation period, they require a guarantor who earns £19,000 per annum. We explained that our guarantor earns £11,000, so were given the option to pay 6 months rent up front. We asked what would happen after the 6 months, and were told that should we again fail to provide a guarantor who earns £19,000 per annum we would be required to pay another 6 months up front! Despite earning more than enough per annum in my new job, no matter what solution or evidence of income we offered to provide Rosedale with, we were given nothing but excuses as to why the property could not be rented to us. We feel we have been scrutinized by Rosedale due to the unforeseen circumstances of a pandemic. I imagine many people have found themselves in a similar situation to us, and it is no wonder Rosedale lettings have so many properties available for months on the market, as it is likely because they are so unreasonable with what they require from people. I would not recommend Rosedale due to the lack of understanding and empathy during a pandemic. It is impossible to rent with them unless you earn £50k+! They have made the rental process as difficult as trying to buy a house!
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By : Hayley Norfolk
25 Jan 2021Dear Gemma, I am saddened to receive your one star review which is certainly not reflected in the general feedback that we receive. It would seem there have been some challenges on this occasion which I will go on to address. Firstly, please allow me to respond to your comment about us having properties on the market for months and the suggestion that the criteria we work with is unreasonable. I am afraid this comment is unfounded. We are an incredibly busy agency. I understand your property search was based in PE10. Our rightmove.co.uk statistics demonstrate that we let far more properties than any other agent in PE10. During 2020 we maintained our strong market share and achieved 44% of all lets agreed in the area, according to rightmove.co.uk. In 2021 so far this has increased to over 60%. This is more than twice the amount of any other agent locally. This supports the notion that we are finding plenty of ways to work with any difficult or unusual circumstances that tenancy applicants might find themselves in and that we absolutely understand the challenges the pandemic brings. Please understand that we are in the business of finding people homes and managing their onward tenancies. We would not achieve such results if we were unreasonable or created unnecessary hurdles. The measures that we are taking at this time are in keeping with the government guidance on how we should be operating during these challenging times. It is a careful balance between continuing to operate to meet demand and doing what we can to protect our team and those we come in to contact with. Right now, the third party referencing providers are considering the employment situation of any applicants in respect of any furlough status and what that might mean in terms of employment stability. From what you have shared in your review it would seem that the furlough status of your partner and your impending new job would have meant that there may have been questions over the stability of the application, hence the suggestion for a suitable guarantor or potential rental payment in advance. Any decisions we make are in collaboration with the referencing providers criteria and also our landlord clients. It may have in fact been a landlords request for an additional level of protection to be put in place by way of a guarantor. I hope you can understand the position and that it would not be our intent for you feel disappointed in the service received. I would welcome a call from you on this matter should you wish for me to explore this further. From our perspective all feedback is valuable and appreciated and so I thank you for taking the time to share your thoughts. Reassuring you of our very best intentions, Hayley Norfolk Managing Director
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 97% | £150,000 | £150,000 |
| Lettings | 98% | 97% | £282 | £1,500 |
Areas covered
- PE10
Address
Rosedale Letting Specialists
12 North Street, Bourne, Lincolnshire
PE10 9AB
01778 420011
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rosedale Letting Specialists Branches (View All 4)
Lettings ...
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5 Star Review
By : 'AG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE10
18 Jul 2023
People found this helpful0
I have been using Rosedales as a landlord for over ten years. The team are knowledgeable, helpful and offer a great service. I cannot recommend them enough. Special mention to Hayley and Linzi. Keep up the great... Read Full Review
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Rosedales ...
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5 Star Review
By : 'MT'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE9
24 May 2023
People found this helpful0
As a new tenant I was really pleased with the service provided by Konnie Dwyer at Rosedales. She was organised, responsive, knowledgeable and very professional. This made my move much smoother. Highly... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
1 Jun 2023Thank you MT for your super 5 star review. Konnie is delighted to read your feedback. With best wishes from Hayley the whole team at...
Professional and ...
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4 Star Review
By : 'Dawn'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PE10
20 Mar 2023
People found this helpful0
Rosedales have been fully managing our property for nearly four years and for approximately the last couple of these fortuitously Alysha has been my main contact. Alysha, in my opinion, has always gone the extra mile which I have been truly grateful for. She is friendly, professional,... Read Full Review
Comments (2)Was this helpful?:
By : Hayley Norfolk
1 Jun 2023Thank you for your fabulous 5 star review Dawn. Alysha is delighted with the feedback. With best wishes as always, from Hayley and whole team at...
Professional and ...
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4 Star Review
By : 'Dawn'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PE10
20 Mar 2023
People found this helpful0
Rosedales have been fully managing our property for nearly four years and for approximately the last couple of these fortuitously Alysha has been my main contact. Alysha, in my opinion, has always gone the extra mile which I have been truly grateful for. She is friendly, professional,... Read Full Review
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Professional , Pleasant and ...
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5 Star Review
By : 'Carl'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NG34
30 Jan 2023
People found this helpful0
We have been with Rosedale for just over two years , We find them pleasant and helpful . They have always resolved any issues and done so in a professional manner , We have met many of the staff and they all have been a joy to meet . You can have a conversation and share a joke with them and there ... Read Full Review
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Rosedale Letting Agents is ...
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5 Star Review
By : 'SY'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
23 Dec 2022
People found this helpful0
Rosedale Letting Agents is the best in the bourne area. They were the first Letting agents l came into contact with when l moved to bourne and l m still with them. They have always treated me with respect and always willing to do all they can to keep me comfortable in the property. I feel very... Read Full Review
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Great service from this ...
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5 Star Review
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PE1
3 Dec 2022
People found this helpful0
Great service from this letting service. Liaison from the agents is excellent and the regular reports on the condition of the property is always complete and detailed. Any issues are channeled to us... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
5 Dec 2022Thank you for sharing your 5 star review of our service Peter. It's greatly appreciated by all of the team. Best wishes from Hayley and everyone here at...
Laura has been a star, so ...
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5 Star Review
By : 'Rapinder'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SL4
24 Nov 2022
People found this helpful0
Laura has been a star, so lovely and helpful. She was in constant contact and really tried to help us get a property. I felt she went above and beyond in terms of customer service... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
29 Nov 2022Thank you for your excellent 5 star review Rapinder - it is hugely appreciated. All the best from Hayley and the whole team here at...
Rosedale have been fantastic ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
27 Jul 2022
People found this helpful0
Rosedale have been fantastic ìn helping me find my new home, Natalie was amazing , she managed to sort everything out for me very... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Victoria. It's greatly appreciated and Natalie is delighted with her personal mention. All the best from Hayley and the whole team here at...
I have been renting now with ...
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5 Star Review
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
7 Jul 2022
People found this helpful0
I have been renting now with rosedale for 11 yrs and they have been nothing but fab, nothing is ever too much and always go above and beyond.... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Zoe. It's greatly appreciated and your perspective as a long standing tenant is of great value. All the best from Hayley and the whole team here at...
12 years of exceptional ...
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5 Star Review
By : 'Rick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE10
29 Apr 2022
People found this helpful0
We have been renting our properties with Rosedale letting specialists for 12 years,their efficient service and quick responses are the reason we wouldn't go anywhere else. We would like to give a special mention to Linzi who is just lovely... friendly, helpful and extremely professional. We... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Rick. It's greatly appreciated and Linzi is delighted with her personal mention. All the best from Hayley and the whole team here at...
Celia was very helpful and I ...
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5 Star Review
By : 'Yasmin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
27 Apr 2022
People found this helpful0
Celia and Konnie were very helpful and I am very impressed with how Rosedale always go above and beyond to resolve any... Read Full Review
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Rosedale Letting Specialists ...
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5 Star Review
By : 'Elyse'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
18 Nov 2021
People found this helpful0
Rosedale letting specialists are amazing! Cannot fault them since we have been with them in Jan 2021. Linzi is amazing with us and will sort any queries or problems that we have, she goes above and beyond. Her communication and customer service is fantastic. Thank you Linzi and the rest of the... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Elyse and Wayne. It's greatly appreciated and Linzi is delighted with her personal mention. All the best from Hayley and the whole team here at...
I have been letting my ...
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5 Star Review
By : 'Mareia'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : PE9
23 Jun 2021
People found this helpful0
I have been letting my properties through Rosedales for about nine years now and I have always found them to be very professional and flexible for my needs as a landlady Natalie is extremely helpful and goes over and beyond her role and is a credit to the company All the staff there are really... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Mareia. It's greatly appreciated and Natalie is delighted with her personal mention. All the best from Hayley and the whole team here at...
Excellent Service when ...
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5 Star Review
By : 'Lester'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PE10
18 Jun 2021
People found this helpful0
Excellent Service when replacing an oven which had seen better days. Nothing too much trouble. Landlord always responds to issues. Very happy here and with the service -... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
21 Jun 2021Thank you for taking the time to share your review Lester. We're always keen to achieve swift turnaround times with maintenance issues and achieve a positive result. We're pleased you're happy...
The team at Rosedale is very ...
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5 Star Review
By : 'Manuela'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PE2
21 Apr 2021
People found this helpful0
The team at Rosedale is very professional, friendly, and easy to deal with. My main contact has been Tiana and she is absolutely brilliant. I'm very happy with the service they... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
15 Nov 2022Thank you for your excellent review Manuela. It's greatly appreciated and Tiana is delighted with her personal mention. All the best from Hayley and the whole team here at...
My company has a small number ...
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5 Star Review
By : 'Amos'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : PE3
27 Jan 2021
People found this helpful0
My company has a small number of investment properties and we have used Rosedale extensively to let, and manage (and also buy and sell) these. The Lettings and management team have an ability to be able balance the needs and requirements of landlords and tenants better than other agents we have ... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
28 Jan 2021Thank you Amos for taking the time out to share this excellent review. Thank you also for recognising the role we have as the 'middle men' and mediators. It is tricky to achieve the right balance...
Highly Recommended Letting ...
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5 Star Review
By : 'Kieran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE10
26 Jan 2021
People found this helpful0
From our first phone call with Rosedales they have been amazing. They have made us feel at ease during the whole process. Any questions or queries we have had, they have answered. They have a great team, everyone we have spoken to has been professional and friendly. If you are looking for a... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
28 Jan 2021Thank you Kieran for your super positive review. We really appreciate you taking the time to share your experience. I do feel very proud of the team and the way they work collaboratively to deliver a ...
Avoid at all ...
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1 Star Review
By : 'Gemma'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : PE10
13 Jan 2021
People found this helpful0
Me and my partner currently rent a property which unfortunately, our landlord sold in November 2020 and we have until May 4th 2021 to vacate the property. We inquired about a property to rent with Rosedale which is £50 cheaper a month than what we currently pay with another letting... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
25 Jan 2021Dear Gemma, I am saddened to receive your one star review which is certainly not reflected in the general feedback that we receive. It would seem there have been some challenges on this occasion...
Brilliant team of very ...
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5 Star Review
By : 'Kim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE10
11 May 2020
People found this helpful0
Brilliant team of very helpful, polite professional people, thank you Rosedale for everything you have done for me, especially over the last 15 months which have been at times very... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Norfolk
19 May 2020Thank you Kim for your fabulous review. You are very welcome. It's a pleasure to support your landlord journey and we really value the successful working relationship we have. Thank you, from Hayley ...
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