Northwest Homes

Northwest homes refuses to listen to the concerns of their tenants. During this pandemic, we have had multiple viewings where those attending have touched our personal belongings, not worn masks and it is unknown if they sanitized their hands before entering the property. We have expressed to NWH on several occasions that we are uncomfortable with this and have been assured that NWH is taking all precations. That was not the case, viewers arrived in a NWH car, upon exiting the car I observed the viewers and the NWH representative put on their masks (under covid guidelines masks should be worn in any enclosed space where households are mixing) furthermore, some of the viewers and the representative took off their masks while moving around the property. We have provided NWH with a video of the house so that virtual viewings can be done. A representative (J.B.) of NWH assured us that as December is a busy and stressful time anyway for students (on top of covid and us (the tenants) currently working 6 jobs between us) that all viewings will be postponed until January. This has turned out to no longer be the case as another representative rudely informed me that J.B. had no right to promise us that and as the property has not been let for the next academic year, NWH will continue to put profit above the safety of its tenants who are already paying a premium price for a subpar service.