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Wokingham, RG40
4.9/5, 139 Reviews
99% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
Northwood Wokingham offer lettings and sales. Our extremely popular Guaranteed Rental Income Scheme is a unique hassle free, rent guaranteed, property management service. We guarantee the rent for your house or flat will be paid even if the property is empty!
So whether you're looking for your first letting or ar
e a young family who needs advice about the property market visit us in Broad Street where we'll be more than happy to help.
"Lying, manipulative,..."
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1 Star Review
Denis
Denise
By : 'Robin'
Services : Letting(As a Owner)
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG12
27 Aug 2020
People found this helpful1
Lying, manipulative, bullying, out of touch – avoid at all costs! We were paying Northwoods almost 30% commission to be on the guaranteed rent scheme which was sold very well to us initially by Denis. He's a very good salesman, I'll give him that. However, now I can't believe a word that he has said. You can actually buy guaranteed rent insurance for around £150 a year, which covers you just as well as this scheme does. Anyway, we wanted to move on to the Fully Managed service which costs 15% commission. I broached the subject with Denis and was immediately met with abrupt emails about it being impossible to do unless we serve notice on the tenant. Obviously, that's something we didn't want to do, and we made that clear straight away. Northwoods used this to try and blackmail us in to staying. Here are some highlights from the whole process: - Denis bringing my family in to it to emotionally blackmail me into staying with Northwoods. (Northwoods said that they were just being friendly, but in the two years that we had been with them, they not once asked about my family). - Blackmailing us in to staying by forcing our hand in evicting the current tenants. (Northwoods said that this was in their contract and they were entitled to do it. But, they knew that we wouldn't budge on this point and so used it maliciously. They could have quite easily kept the tenants in there and in the end, they did offer us this, but too much had passed for us to accept). - Lying about the fact the tenants had to be kicked out, giving us false information. (Northwoods said that it's in their contract. However, it is not the law, you cannot force tenants to leave in this situation. They lied to us and still continue to do so. So this point I will be taking up with Property Ombudsman as they are giving out false information). - Refusing to do viewings for new tenants (Northwoods stated that this was the tenants decision, but from what I now know about Northwoods, I think their hand was heavily pushed in to this decision). - Refusing to tell us that you had found the tenants a new house until the last minute, giving us very little time to fill the house (Northwoods knew we struggling with money and yet they went out of their way to ensure that we would lose money). Northwoods actually used this time to find the tenants a new house to stay with them. Again, they did this all without telling me that they were doing it. - Asking us for the ridiculous sum of £1,140 to change service when they knew the reason we wanted to change was because we were struggling financially. (Northwoods claim that this sum was calculated as 6 months compensation to them, which is ridiculous in itself, but they claim they were entitled to it. We had just paid 30% to them over two years and now they wanted to rinse us more). - Lying to me about the tenants insisting I take a new 3 year contract with Northwoods. (Northwoods still claim the tenant insisted on this, which, after speaking to the tenant myself, there is no way they 'insisted' on it. The tenant actually asked me to cut Northwoods out of the whole thing and rent the house to them independently.) - Finally, Northwoods offered me the change of service for no fee after everything had happened and after we had decided to move Estate Agents. They knew they could do this and it would look good on their part, even after the tenant had decided to move to one of their other homes and after we had moved Estate Agent. - Making things even more difficult for the new tenants by leaving the house uncleaned and damaged and refusing to clean the carpets or pay for the damaged decking. (Northwoods said that Denis went out to inspect the house and then they got the clean done properly. They think they did the right thing and were helpful by sending Denis out, but what it actually looks like is that Northwoods didn't believe the new tenant and wanted to see for themselves. What would have been helpful would have been Northwoods agreeing with the picture evidence that was sent to them and getting the house cleaned properly, and also paying for the damages left by the previous tenant. Thankfully we are now safely with Martin and Co with a new tenant in the house and are very happy with them. I cannot recommend Northwoods at all to anyone looking for an estate agent as they seem to lie through their teeth and have no remorse about it. I did ask Northwoods for an apology and got a stern reply back and no apology forthcoming.
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By : Denise Watson
1 Sept 2020As previously explained, we have acted correctly at all times in accordance with our contract with you. Whilst we acknowledge that this has not been to your satisfaction, you did sign the contract and agreed to adhere to its terms which served you correctly for a number of years. Whilst we appreciate your circumstances may have changed, the terms of the contract did not and we therefore advised you of the procedures you would need to follow. Had we breached any part of the contract, we would of course act to rectify that immediately. We therefore welcome you to take the matter further with The Property Ombudsman, there are always two sides of any complaint but we respect your right to do so.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 94% | £240,000 | £446,000 |
| Lettings | 100% | 94% | £565 | £1,750 |
Areas covered
- GU47
- RG12
- RG29
- RG40
- RG41
- RG42
- RG45
- RG5
- RG6
- RG63
- RG64
- RG65
- SL5
Address
Northwood
15-17 Broad Street, Wokingham, Berkshire
RG40 1AU
0118 977 2772
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood Branches (View All 92)
Lying, manipulative, ...
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1 Star Review
By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG12
27 Aug 2020
People found this helpful1
Lying, manipulative, bullying, out of touch – avoid at all costs! We were paying Northwoods almost 30% commission to be on the guaranteed rent scheme which was sold very well to us initially by Denis. He's a very good salesman, I'll give him that. However, now I can't believe a... Read Full Review
Comments (1)Was this helpful?:
By : Denise Watson
1 Sept 2020As previously explained, we have acted correctly at all times in accordance with our contract with you. Whilst we acknowledge that this has not been to your satisfaction, you did sign the contract...
I have been so pleased and ...
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5 Star Review
By : 'Lynn'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG5
25 Aug 2016
People found this helpful1
I have been so pleased and impressed with the services of Northwood, especially Julie, Helen and Bethany They couldn't have been more friendly or professional and I shall definitely recommend and/or use their services again in the... Read Full Review
What agent could do to change your mind?
Good fees and competitive
Comments on Agent Fees
Good fees and competitive
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Northwood Wokingham let our ...
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5 Star Review
By : 'Janet'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : RG12
11 Nov 2015
People found this helpful0
Northwood Wokingham let our house for 7 years whilst we were in the U.S. We used the full management service since we were so far away and it was wonderful! Anytime something needed to be done, it was all sorted out by email (my preference). If the washing machine broke they knew who to call, at... Read Full Review
What agent could do to change your mind?
House sold for 446,000
Comments on Agent Fees
House sold for 446,000
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They managed the house ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG5
22 Oct 2015
People found this helpful0
They managed the house letting and we never had any issues with the actual tenants (although Northwood were our tenants and the people in it were sub-let by Northwood). They passed on their periodic inspection reports and the request from the tenants who wanted to change the colour of some rooms,... Read Full Review
Comments on Agent Fees
The Northwood process meant that, having signed a letting contract with them for 2 years, we received a monthly income (annual rent less normal fees and an assumed empty period a year divide by 12) regardless of whether the house was occupied or not. Northwood were our tenants and they sub-let it. This gave us a feeling of financial stability.
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An enormous thank you to the ...
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5 Star Review
By : 'Gerda,'
Services : Sales( As a Buyer )
Sold price : £446000
Would you recommend ? : Yes
Postcode : RG12
22 Oct 2015
People found this helpful0
An enormous thank you to the whole team of Northwood!!! This agency was absolutely fabulous. They are professional and respond quickly. In our case, they did go an extra mile. Even after the sale was agreed, they were the perfect mediators between us and the vendors, especially when dealing with... Read Full Review
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The best ever letting agent, ...
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5 Star Review
By : 'Alexander'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : RG1
19 Oct 2015
People found this helpful1
The best ever letting agent, I had in last 10 years. I'm happy to say they are 5 star 🌟... Read Full Review
Comments on Agent Fees
Very reasonable charges
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I enjoyed my time as a tenant ...
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5 Star Review
By : 'Graham'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : RG12
12 Oct 2015
People found this helpful0
I enjoyed my time as a tenant in a rented property with Northwood and found all the staff friendly and easy to get on... Read Full Review
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At the end of August 2015, we ...
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5 Star Review
By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG41
14 Sept 2015
People found this helpful1
At the end of August 2015, we ended a seven-year relationship with Northwood from whom we had rented our home since 2008. Reflecting on those seven years, I can say that Northwood was the perfect 'rental manager' - in the background, unobtrusive, yet always available if a problem ever arose... Read Full Review
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We rented in this property ...
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5 Star Review
By : 'Pete'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : RG12
19 Aug 2015
People found this helpful0
We rented in this property for over 7 years and found the experience very easy from start to finish. Northwood were always very helpful, as tenants we were well looked after by them as the managing agents for the property. Any problems with the property were always resolved quickly and... Read Full Review
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My property was put on the ...
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4 Star Review
By : 'Linda'
Services : Sales( As a Vendor )
Sold price : £241000
Would you recommend ? : Yes
Postcode : RG12
19 Jan 2015
People found this helpful0
My property was put on the market 1st September, 2014. I had, up to that date, used Northwood as my letting agent for nearly 2.5 years, but I decided to sell the property. I had several offers within a couple of weeks, although my eventual buyer had problems with his purchaser and had to wait to... Read Full Review
Comments on Agent Fees
I was told what the fees would be from the beginning. I think 2% is the going rate for most estate agents.
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We were with them for three ...
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5 Star Review
By : 'Stephanie'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RG40
7 Jan 2015
People found this helpful0
We were with them for three years and they were fantastic from start to finish. Really helpful and made renting a good... Read Full Review
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Northwood and Bethan were ...
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5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : RG6
30 Nov 2014
People found this helpful0
Northwood and Bethan were excellent throughout the sale of my house. From the beginning they arranged plenty of viewings and made sure the property value was accurate. During the sale of the property I moved 250 miles away and Northwood made sure the fact I was not local didn't impact the sale.... Read Full Review
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I Have used Northwoods ...
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5 Star Review
By : 'Carol'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : RG41
25 Nov 2014
People found this helpful0
I Have used Northwoods Wokingham for the last 6 years to let my property and they have also just sold it for me. I found them to be very reliable on letting, I had the guaranteed income service, which proved to be perfect for me living so far away from the property. I found all the staff very... Read Full Review
Comments on Agent Fees
I found these to be very fair and acceptable.
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I am an international ...
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5 Star Review
By : 'jon'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : RG41
30 Oct 2014
People found this helpful0
I am an international landlord, residing in Switzerland and have worked with Northwood Wokingham who manage our property. We have had experienced multiple problems at the property, with electrical, heating and roofing issues. Northwood have been very responsive, professional and efficient to sort ... Read Full Review
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I have let a property through ...
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5 Star Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : RG1
28 Oct 2014
People found this helpful0
I have let a property through Northwood for 6 years. I would thoroughly recommend them - they are efficient, thorough, extremely helpful and quick to reply to all emails. Any issues with the flat they take care of immediately and assist with maintenance in the most cost effective... Read Full Review
Comments on Agent Fees
The agent has a correct understanding of the market - and has let my property at an optimum price, I am very happy with the agent\'s fees - they are realistic and I get a thorough service.
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Advert to tenant moving in ...
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5 Star Review
By : 'Liz'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : RG40
5 Oct 2014
People found this helpful0
Advert to tenant moving in was 11 days. The team were speedy in their responses, efficient with paperwork and helpful with their... Read Full Review
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Easily the best agency I have ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £565
Would you recommend ? : Yes
Postcode : RG40
18 Sept 2014
People found this helpful0
Easily the best agency I have ever used. The staff I've indentified, as well as Bethan Coe, made my best interests their priority throughout every stage of the tenancy including before and after. I had to relocate for work but would rather not have moved and I would only use Nothwood if living in... Read Full Review
Comments on Agent Fees
Always kept fees to the absolute minimum and were very reasonable and helpful when it came to returning my deposit.
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The agent was very helpful ...
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5 Star Review
By : 'Brittany'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : RG40
3 Sept 2014
People found this helpful1
The agent was very helpful throughout the renting and closing out processes, and all paperwork was completed quickly. The agent was easy to communicate with and very professional. I would absolutely recommend them to anyone looking to rent in the Wokingham... Read Full Review
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I used Northwood to sell and ...
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5 Star Review
By : 'Nick'
Services : Sales( As a Vendor )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : RG41
29 Aug 2014
People found this helpful0
I used Northwood to sell and rent my property and on both occasions the customer service, advice and guidance was exceptional. It was a great comfort to know that Bethan was always on hand to answer my enquiries, deal with any anxieties and go above and beyond her remit to help me sell my flat. The ... Read Full Review
Comments on Agent Fees
Very reasonable and much better than any other estate agents in Wokingham.
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Northwood have been excellent ...
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5 Star Review
By : 'Linda'
Services : Letting( Property Management )
Rent PCM : £620
Would you recommend ? : Yes
Postcode : RG12
11 Jun 2014
People found this helpful0
Northwood have been excellent every step of the way - from inspecting the property to assess the rental potential, vetting prospective tenants, paying rental money into my bank account and keeping me updated about any niggles, I.e storm damage to fences etc. I can thoroughly recommend Northwood... Read Full Review
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Last updated at 8/3/2018, 3:45:02 AM by allAgents
