Lets Direct Southside

Terrible company, avoid. They illegally charged me a holding deposit which they then refused to refund. Took the case to court and they were ordered to pay it back to me but more than a year later I'm still ... Read Full Review

*AVOID- ESPECIALLY STUDENTS* I rented a flat from Lets Direct from 2018-2019. My flatmates and I were ignored, belittled and sneered at by our property manager on multiple occasions. When we moved in, we found that the flat had no working fire alarms, a broken shower and a rodent infestation, ... Read Full Review

I stayed in a flat rented by them for over a year and upon moving in complained the flat was not wind or airtight despite that being in the contract they never fixed it and once sent someone round to ‘have a look’ basically a ruse so I wouldn’t pester them to get ... Read Full Review

Honestly the worst experience of my life. I told let's direct multiple times that I wasn't safe in my flat even after the police told me to contact them and request locks for my room etc but this was denied. They refused to accept my notice (I believe this was because my dad was ... Read Full Review

BEWARE think long and hard before you take a property with this poor excuse for an agent. On leaving the flat spotlessly clean and no damage they have attempted to take £525 of my £600 deposit without carrying out a final inspection. The flat was cleaner when I left the property compared to when I ... Read Full Review

Install a security camera in the flat as they may enter without consent. If you are a current tenant, know you are not alone in the aggressive responses they give you by email. Utterly horrible to deal with once you have paid the ... Read Full Review

Entering your tenant's flat without consent or warning is not OK! Lets Direct needs to be reminded that as an agency, they must give the tenant 48 hours notice before entering their property. And in no circumstance are they supposed to take any of their tenants' belongings! This is ... Read Full Review

Wow, really shocking behaviour from Lets Direct. It’s illegal to enter a tenants property without warning, let alone remove their belongings! Definitely don’t trust this agency. Why won’t you negotiate with your tenants Lets Direct? Living Rent’s demands for ... Read Full Review

I had been with Lets direct as a tenant since 2015 and had to move house quite recently. During these years i have found Lets direct professional, helpful and easily accessible at all times. Whenever we had maintenance issues in the property they were fixed pretty fast as compared to some other ... Read Full Review

Let's Direct run my HMO properties in Glasgow . Have found them to be transparent, and very professional . They deal with everything and anything , highly ... Read Full Review

Excellent service provided by Lets Direct. Move in ran smoothly, the property was in great condition and no complaints to note on the check in inventory. The staff are always pleasant when speaking with them on phone and emails are always answered responded to quickly. Overall I have had a ... Read Full Review

Agents are not professional and trying to intimidate all their tenants as soon as they are protecting their rights. Often try to enter the property when no one is in. I was living in their property for 2 years. The flat was repainted by me, each month the money was deposited 12 days earlier ... Read Full Review

This agency is bordering on criminal. Intimidating tenants, outright lying about the inventory (even when it was easy to check and prove their deceit) and complete lack of respect. Avoid at all ... Read Full Review

Awful, uncommunicative, legally questionable practices, and zero remorse when questioned. Cannot possibly recommend, however as they believe they are above codes of practice sadly they will probably stay in ... Read Full Review

Fantastic bunch of staff at Lets Direct . Just moved out from my apartment in West End . Lived there for my student days for the last 3 years , repairs and support was always provided . Have enjoyed my time in Glasgow and that's a lot to do with the professionalism at Lets ... Read Full Review

The heating for the flat I stay in is controlled by a timer which means I don't always have hot water which is a huge inconvenience when I need to shower and the flat can get really cold as I can't turn it on myself. When I first moved in there were also a lot of problems with the ... Read Full Review