Trying to recover my deposit and that staff at Mistoria are unwilling / unable to help me. You would have thought this is something that is done often so they would be well versed in the process. I think Laura is new as her ability to help is only eclipsed by her telephone manner, failure at both ... Read Full Review

IF YOU CAN GO WITH ANYONE ELSE, DO IT! They take weeks to reply if they do at all, they never answer phone calls. For example our only fridge freezer broke and they didn’t reply for over a week and are still waiting for someone to fix it. We have now lost over £100 collectively... Read Full Review

Spoke with Dewi from the Salford branch, whilst there was nothing available he went out of his way to recommend what to do to find another place and to ensure he could still help me with what I'm looking for. Highly professional agent, and pleasant to speak with, a credit to your... Read Full Review

Don't stay with mistoria. Wouldn't recommend it at all, you can stay with other companies in the area for the same price that are more helpful, more clean, and worth more for your money. When we moved in, the property was filthy and the bins were overflowing. My mattress was blood... Read Full Review

The house they let to us had so much wrong with it, fly infestations, fridge/freezer left with floating food in trays full of dirty water, all beds broken. Toilet was full of sh*t stains! Dust everywhere and they pick and choose what messages they decide they want to reply too. We sent several... Read Full Review

Promises made about cleaning and repairs before contract signed were not kept, standard licensing terms, fire safety regulations and codes of practice blatantly ignored, and as others have reported, the agents and their contractors frequently let themselves into the property using a key without... Read Full Review

Put bluntly this agency ruined what should have been an experience to remember. We saw the house and noticed a few faults and were assured this would be sorted before we moved in. When we did move in the house was in a worse state than when we saw it the first time: holes in walls, mould, damp,... Read Full Review

I'll make this quik!!! AVOID AT ALL COST!!! list of problems that we lived with and never got resolved by mistoria: Living with mice in all rooms for 6 months. Staff requesting entry under the 24hrs requested. Contractors and staff walking into the property with no email warning or... Read Full Review

I'll make this quik!!! AVOID AT ALL COST!!! list of problems that we lived with and never got resolved by mistoria: Living with mice in all rooms for 6 months. Staff requesting entry under the 24hrs requested. Contractors and staff walking into the property with no email warning or... Read Full Review

The house had a few minor problems with it over summer, when we moved in we notified Mistoria and they sent somebody round the next day to fix it. No problems so far and the staff of Mistoria constantly emai, updating you regarding what needs to be done e.g. metre readings and gas readings etc.... Read Full Review

The office refused to return our deposits without giving any reason. Ignored my calls and emails, and picked up only when calling from a different number. Constantly postponing to the point that after 4 months we had to resort to the deposit protection service who returned our deposit in full.... Read Full Review

I wish I had seen the reviews but it as part of a group so I didn't. Worst company ever! Not only did the listing lie about a dishwasher, when we got to the property, they obviously hadn't checked over anything!! Furniture was broken, mould everywhere (even to the point of a major fire hazard and... Read Full Review

I switched to Mistoria after a disappointing experience with another agent. I had to search for a property as a lone tenant as many of the people on my course lived in the area and with parents, I moved up from Swansea and lived in halls for my first year but decided the contrast could not have... Read Full Review

I used this agent while searching for a 5 bed student house let. Although when I first rang they didn't have anything suitable at the time, but they rang us immediately when something came up within our budget. They were efficient in setting up a viewing and were able to secure the property on the ... Read Full Review

Pam Higham has been very helpful and supportive during the whole process. She was very friendly and responsible. She kepts things on the right track and provided extra support when we ran into an issue with one of our group who ended up dropping out at the last minute, leaving us a person short we... Read Full Review

My dealings with the Mistoria Group has been a complete nightmare from start to finish. The communication between staff members within the company is nothing less than appalling, the staff are utterly incompetent and intimidating on occasions. when we moved in the property was in a state of... Read Full Review

I registered with Mistoria Lettings to help find some accommodation for when I went back to Uni in the September. I was immediately impressed that they only sent me properties that fitted my search criteria instead of bombarding me with everything available.. Once the process started, they were... Read Full Review

I would really reconnect using mistoria to help you rent. They have been fantastic in the initial search and after we chose a house. They have helped us with any questions or if we had any issues regarding the property. Overall brilliant experience moving and they have made it so much easier. Thank ... Read Full Review

No problems encountered with mistoria lettings. Moved in July 2013 with no issues, all pretty straight forward. Communications were quick and helpful with a small maintenance issue being dealt with within a couple of days after notifying them. Have now transferred to another one of mistorias... Read Full Review

Having seen some negative reviewed on this site I'm sorry other students didn't have the same experience I did, myself and 4 friends stayed in one of the newly renovated properties in Liverpool yes there were a number of teething issues at the beginning of our tenancy but these we're quickly dealt... Read Full Review