We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham. Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely faultless in his responses to us throughout. Jack is... Read Full Review

Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it. On top of that I've had to... Read Full Review

Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and because of his failure to schedule his time, we... Read Full Review

I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where. The sales negotiator was late and lied to me about why. He called several times to tell me that he... Read Full Review

Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience. As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking. We were talked at for the duration of the meeting and not listened to... Read Full Review

We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British... Read Full Review

I made an offer for a two bedroom flat for �492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn to enquire as to the reason for the... Read Full Review

Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards of service and very... Read Full Review

Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt respond when I arranged a plumber then again they... Read Full Review

Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at the end the job was done, it just took... Read Full Review

Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was a good sign. They called me, made me repeat... Read Full Review

I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. I had to call the police on a guy named... Read Full Review

Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! When questioned they become rude and aggressive and... Read Full Review