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Staines upon Thames, Staines TW18
4.8/5, 149 Reviews
97% Recommended
91% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
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"The worst letting experience..."
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1 Star Review
Cameron
Krista
By : 'EVGENIY'
Services : Letting(I am a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : TW18
11 Oct 2020
People found this helpful2
Avoid this agency by all means! Very unprofessional staff! So many lies and promises that never happened. The worst letting experience in my life full of stress! In August Krista and Cameron have done the viewings for the property I have chosen to rent, none of them had shown us the full territory of the property, which I have to maintain and which includes front garden with lots of trees and bushes. I have found about that only on the day my tenancy started. In August we have signed the pre tenancy agreement, have passed all the relevant checks. Once we have paid money for the property, they completely lost interest communicating to us. All September we have been calling and emailing Cameron about the actual contract to sign, but he was postponing this procedure until 29th September (4 days till tenancy start) and then we have received a phone call from Cameron where he was saying the house has been professionally cleaned and disinfected and the next day we have received draft contract. We have read it asked some questions related the agreement, Oasis replied and then silence...We have sent another email requesting the contract without luck. One day before moving in, Cameron gave us a call telling that the landlady will be doing check in not mentioning anything about the contract when we asked. On the day of tenancy supposed to start I rented a van came to the property full of my staff. The landlady met me, pointing out to forget about the Oasis, as suddenly she has her own tenancy agreement which I have to sign ASAP, because she is in rush. The new agreement was completely different to the one Oasis offered. It took me some time to read everything. Then she showed me the garden I have never been showed before saying I have to maintain it, when I explained that no one showed me it before, the landlady said, that it's my problem, if I don't like it, sign the contract or don't waste my time. When I called Krista, she only said "sorry". So I had no choice but to sign landlady's contract otherwise my family would end up on the street. I quickly reloaded the van and came back to my old place to finish packing. The next day, which was Sunday we moved in and suddenly my wife started to have an allergic attack, she is very allergic to mould. After we have examined the property, we have found multiple locations of mould in wardrobes, windows and cupboards. The property was in horrible condition, stinky carpet flooring, dust everywhere, curtains, our white socks became black just after we entered it. We have called the landlady she started shouting at us saying that we have done all that mould, dust and dirt, screaming to get out of her house and leave the keys to her friend and she is calling the police. We said ok, but return us our money back which is one month rent and five weeks deposit, she refused and hang up. There where three other people witnessing this situation and they were shocked seeing property conditions and landlady's attitude. When we have looked at landlady's check in inventory report which also was wrong dated, one day before we have started our tenancy agreement, she stated that the property is in a good condition. We have sent two emails to Oasis, no one replied us. On Monday 5th October, the landlady has arranged cleaning services, we had to bring all our belongings outside for a couple of hours under the rain. And still the house wasn't clean enough, it's the seventh day of our tenancy and we are still cleaning, we have done the 185 pages inventory amendments report. Only on Tuesday we have got a reply from Cameron to one of our messages, asking - Is everything sorted now? When I have tried to reach him, apparently he was busy and his manager just apologised about our situation, stating that this kind of things do happen. Oasis customer service is terrible, I also work in customer service sphere and have large client database, and I would not recommend Oasis to anyone. They lied to us, manoeuvring about tenancy agreement, cleaning and also they said the landlady is a nice lady living in Germany, but apparently she lives in Yorkshire. Hopefully Oasis director will read this review as I have asked to pass my emails to him/her, but nobody contacted me. And certainly, none will cover the cost of time lost to move my staff in and out the property for cleaning purpose, while seeing my wife stressed and 2 year old child crying, just because some irresponsible personnel didn't know much about property that they shown us. And an extra bit of grief on top of this was disappearance of my scan tool tablet, which costs £500, right after professional cleaning company visit to the property, arranged by the landlady on the 3rd day of our tenancy. Hope, you Oasis guys will read my review and put yourself in my family's place in this situation. Regards
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 94% | £119,000 | £675,000 |
| Lettings | 100% | 94% | £775 | £1,325 |
Areas covered
- TW15
- TW16
- TW17
- TW18
- TW19
- TW20
Address
Oasis Estate Agents Ltd
Mallard Court 4 Clarence Street, Staines, Surrey
TW18 4SP
01784 441 818
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oasis Estate Agents Ltd Branches (View All 2)
5 stars is not ...
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5 Star Review
By : 'Grazyna'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW18
9 Jun 2021
People found this helpful0
We just moved in a very nice flat, and I must say that I'm impressed by professionalism of OASiS staff. They are very nice and helpful, try to help me with all my enquires as soon as possible. I recommended this estate agency to all my friends. Specially thanks to Emma and Cameron for... Read Full Review
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Thank you Krista so much.You ...
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5 Star Review
By : 'Natalie'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TW20
29 Jan 2021
People found this helpful0
Thank you Krista so much. You gave us a First class service and have been outstanding all the way through Amazing service Thank you Natalie... Read Full Review
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Quality ...
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5 Star Review
By : 'Alan'
Services : Sales (As a Buyer)
Sold price : £525000
Would you recommend ? : Yes
Postcode : TW17
9 Dec 2020
People found this helpful0
Oasis estate agents have been on hand from the very beginning of our purchase. Anytime any information was required it was delivered swiftly and efficiently. I would not hesitate to use these guys in the future. Many thanks all the team. Mr and Mrs... Read Full Review
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The worst letting experience ...
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1 Star Review
By : 'EVGENIY'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : TW18
11 Oct 2020
People found this helpful2
Avoid this agency by all means! Very unprofessional staff! So many lies and promises that never happened. The worst letting experience in my life full of stress! In August Krista and Cameron have done the viewings for the property I have chosen to rent, none of them had shown us the full territory... Read Full Review
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Definitely the best estate ...
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5 Star Review
By : 'Xu'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW18
28 Aug 2020
People found this helpful0
Definitely the best estate agents I’ve ever met. Krista helps my family with the property renting. She is a professional and kind person and can always reply our queries in really quick time. If you are looking for an agent. I will highly recommend Oasis Estate Agents. They will never let ... Read Full Review
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Very nice, customer service ...
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5 Star Review
By : 'Alda'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW18
5 May 2020
People found this helpful0
Very nice, customer service oriented staff. They are professional and really work hard to assist you with your requests. Cameron Mackenzie was very helpful and was patient and attentive when negotiating the rental contract for... Read Full Review
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A wonderful ...
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5 Star Review
By : 'Jonny'
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : TW18
4 Apr 2020
People found this helpful0
We had a wonderful experience with Oasis. Krista, Emma and the gang were all highly professional, helpful, and communicative throughout the whole process. We love our new home, and feel confident in Oasis to have our back should we have any problems. Would definitely recommend. Thanks all! Jonny... Read Full Review
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Writing this review because ...
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5 Star Review
By : 'Sel.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE8
13 Jan 2020
People found this helpful0
Writing this review because of the excellent help provided by Ishwar Mair. I have been in contact with several agencies, but thus fur i can confirm that this has been my best one. As I work fulltime, for me the most important thing is flexibility. I could call Ishwar for a viewing and usually he... Read Full Review
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Ishwar Mair was an ...
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5 Star Review
By : 'Max'
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : TW15
9 Nov 2019
People found this helpful0
Ishwar Mair was an outstanding letting agent. From start to finish nothing but first class professionalism. Help us at every point and went about and beyond to meet our needs! Highly recommend this... Read Full Review
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An excellent estate ...
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5 Star Review
By : 'Katy'
Services : Letting (As a Tenant)
Rent PCM : £1020
Would you recommend ? : Yes
Postcode : TW18
4 Nov 2019
People found this helpful0
We have just moved out of a rented property and it was so simple and well done. We moved out due to personal reasons nothing wrong with the property etc, we are hoping our next property will be to buy not to rent. We will most certainly be looking to use oasis for this as even though we were... Read Full Review
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Do not rwnt from these ...
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1 Star Review
By : 'neil'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SL3
15 Aug 2019
People found this helpful0
I'm shocked by amount of good reviews this estate agent has, the lettings department has a lot to be desired for * in lettings is rude and unprofessional and frankly terrible at her job. The lettings agency is meant to advise and help with any issues the tenants may have , this did not... Read Full Review
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Spencer was friendly and ...
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4 Star Review
By : 'Annie'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : TW18
13 May 2019
People found this helpful0
We sold our house through Oasis in Staines. Spencer handled the sale with helpfulness, professionalism and friendliness, even though there were problems encountered along the way. We give him 5 stars for all his efforts to assist... Read Full Review
Comments on Agent Fees
Just the same as others
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Excellent estate ...
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5 Star Review
By : 'Alan'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : TW18
10 Apr 2019
People found this helpful0
I would like to say thank you to Edwina, Spencer, Lawrence, Tayler, Jonathan and everyone else at oasis who helped to sell my house. Very helpful and hard working people. I couldn't have asked for nicer people to help sell my house. Lovely... Read Full Review
Comments on Agent Fees
Very good
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Superb ...
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5 Star Review
By : 'Marc'
Services : Sales (As a Buyer)
Sold price : £390000
Would you recommend ? : Yes
Postcode : TW18
8 Apr 2019
People found this helpful0
Spencer helped myself and my friend buy our property in March and we were thoroughly impressed with his patience, guidance and professionalism. As first time buyers we needed a lot of information which Spencer was able to promtly help with and he also made himself very available. Thank you Spencer, ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Sylvia'
Services : Sales (As a Buyer)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TW19
15 Dec 2018
People found this helpful0
Oasis has managed our property in Wraysbury for nine years, and they never fail to help when needed, Such friendly staff, they have helped with so many problems, I live sixty miles away, and rely on these people utterly, and they never let me... Read Full Review
Comments on Agent Fees
Very competitive, and certainly value for money for how many times I have asked them for help
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Great ...
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5 Star Review
By : 'Charlotte'
Services : Sales (As a Vendor)
Sold price : £275000
Would you recommend ? : Yes
Postcode : TW18
2 Aug 2018
People found this helpful0
Oasis managed both our sale and purchase and we found them to be very helpful and friendly. They kept things moving and kept us up to date and informed with all developments. We were very impressed with their... Read Full Review
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Service with ...
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5 Star Review
By : 'LVS'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : TW18
19 Jul 2018
People found this helpful0
Great appreciation to Spencer and the rest of the dedicated Team Oasis for their efforts to bring about a successful outcome for both seller and... Read Full Review
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A well run professional ...
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5 Star Review
By : 'Taylor'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : TW18
11 May 2018
People found this helpful0
We had no problems with Oasis. The whole team were open, friendly and professional. We highly recommend... Read Full Review
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Recent house sale in ...
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5 Star Review
By : 'Rob'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TW18
5 May 2018
People found this helpful0
Having purchased and sold 15+ properties Oasis are by far the best estate agents I've had the pleasure in dealing with. In particular Ryan who is truly exceptional in going the extra mile in ensuring things go smoothly in an efficient, professional and no fuss manner. The team have... Read Full Review
Comments on Agent Fees
Competive and certainly true value for money.
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Excellent customer service ...
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5 Star Review
By : 'Urszula'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW14
25 Apr 2018
People found this helpful0
Connie showed me around a property I was interested in renting. She was really helpful and provided great customer service. She was professional yet very kind, respectful and... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Thank you for registering your points on all Agents and we have a procedure with all complaints. Please foward all correspondence to Steven Harvey Managing Director Direct Line 01784 415222 Mobile 077799887716 E:mail steven@isisresidentialhomes.co.uk.
Last updated at 4/5/2018, 5:49:12 AM by allAgents
