Rendall & Rittner Sales and Lettings

Persistent rainwater leaking from closed bedroom window corner at Landmark West Tower. Asked to get it looked at by abseil team. Was told to wait 1 month. Waited 1 month. On the day was told it was not completed as abseil team were busy... Perhaps it was not even booked at all... After a rainstorm in August, the flowing rainwater was so strong it reached the other side of the room!!! We have video proof for anyone who wants to see it. Absolutely horrifying. By this point all the walls and floorboards by the window were sodden with water 24-7, no amount of towels helped. All adjacent walls were damp and likely developing mould. A total NIGHTMARE. In the end, it was clear that R&R purposely neglected the situation, disregarded the respiratory health of tenants in the flat during the COVID-19 pandemic, allowed the property to be damaged, refused to expedite solutions when errors were made, spent more time reading email chains asking multiple times for images that were already provided rather than addressing the issue at hand! See the email below that was sent to R&R (September 2020): "Hi Barry, That is highly disappointing that the abseil team did not arrive today. What is the name of the company? This issue is also an emergency... by all definitions... so must also be resolved with urgency. Yet somehow we had to wait a month to get a slot... We cannot allow for this issue to persist any longer. We have waited much longer than should be required. Was this abseil visit even booked at all? Flowing rain water into the flat, damaging furniture is just unacceptable. You wouldn't want this in your home, neither do we. Please reply ASAP with the rescheduled time for this week. Unfortunately, if we do not get a swift resolution on this, we have no further option but to (1) lodge a complaint and investigation alongside (2) withhold future service charge payments. This is a serious matter, I hope that it is regarded as such by you and R&R." Advice to reader: Check before you buy a flat managed by R&R! They are money hoarders. It is a false pretence that they are there to solve problems. They demand huge service charges for absolutely nothing in return. AVOID AVOID AVOID