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YOPA
4.7/5, 1867 Reviews
90% Recommended
95% sales valuation accuracy
94% sales fee satisfaction
Yopa is an award-winning estate agency that has helped over 30,000 customers find their dream home. Your expert estate agent will tailor your sale to suit you, potentially helping you complete an average of 25 days faster than other agencies. And with fees that could save you thousands compared to the high street,
you can rest easy knowing that the cost of your move is fair from the beginning.
We know that peace of mind is important, which is why you can check the progress of your sale at any time online, and even talk to your agent outside of office hours, when most other estate agencies are closed. It’s just one reason we’re proud to be rated ‘excellent’ on Trustpilot based on thousands of customer reviews.
"Disappointed by lack of..."
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1 Star Review
Stuart
By : 'Laura'
Services :
Sold price : £235000
Would you recommend ? : No
Postcode : EX4
26 Jul 2020
People found this helpful0
We first came to know Yopa when Richard Beard was showing us around a house. We were impressed by his knowledge, professionalism and manner. He stayed in touch and when the time came to put ours on the market it was Yopa (Richard) we chose. Richard took amazing photographs and we felt that he really took on board the features of our house to put in the advert and pass on to prospective buyers. Our house sold quickly and Richard liaised between us and the buyers making us feel supported and keeping things stress free. Sadly, Richard left Yopa. We were informed via email but I had several panicked messages from our buyer who hadn't been informed and didn't know what was going on when he couldn't make contact. He was very concerned that something had fallen though with the house sale and I had to explain and reassure him! Stuart Randalls, the replacement agent was the absolute opposite of all the great qualities Richard had. We had several generic emails from Yopa but no personalised contact and when our buyers requested another viewing Stuart told me 'it would be easier' if I did it despite me paying for the package where the agents did it and despite my solicitor telling me not to get involved as I was paying for professionals to take on those kind of jobs. As someone who has never sold a house before I could have really done with Stuart's assistance but he just wasn't interested. The developer we were buying from made contact with Stuart on an occasion when there was a query regarding our buyers position - again, Stuart was less than helpful and they noticed that which was embarrassing at worst and disappointing at best. Stuart didn't even know who we were having never made the effort to meet us or make himself aware of our or our buyers position. In the final week before completion I received an email from Yopa telling me it was time to arrange key handover on moving day. I organised this only to be phoned 3 days before moving from a director asking if he was needed to handover the keys?!!! Again, as someone whose never sold a house before I did what the email said only to receive contradictory information days later. It would have been far more helpful to have information with clarity on what could/would happen on the day. Overall I would not recommend Yopa. I paid £2,149 and all I received was some great photos and a positive viewing experience with Richard. After that it was like Yopa forgot about us. I did mention this once but was told it's not the agents responsibility to stay in touch when solicitors are involved. Interestingly, despite leaving the company and having no obligation to do so, Richard did stay in touch and touched base every now & again to ask how things were going. That courtesy call made us feel valued and supported and was the service we thought we were paying for. It says a lot for Richard (who I would 100% use again) and Yopa who I'd never recommend!!!!!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95.00% | 94.00% | £24,500 | £28,250,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 6 | 2 | 1 | 1359 | 92 | 242 | 23 | 65 | 61 |
Address
YOPA
Building 4, Hatters Lane,, Watford, Hertfordshire
WD18 8YF
0333 305 0202
Opening Hours
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- Sunday :
- 08:00 - 19:00
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- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 09:00 - 17:30
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I really regret choosing ...
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1 Star Review
By : 'Peter'
Branch : London, Building 4, Hatters Lane,
Services : 3
Would you recommend ? : No
Postcode : WC1X
20 Nov 2025
People found this helpful
I really regret choosing Yopa, a waste of 6 ... Read Full Review
Comments on Agent Fees
The sales pitch day one was strong and full of impressive “stats". I signed up for the premium package with a pay later option costing £2,499. I cancelled it after 6 months as I was really disappointed with the progress being made. While their advert production and online marketing were good, beyond that, the service simply didn’t deliver. Despite a competitively priced central London flat, I had only 2 viewings in 6 months, even though there were 10 people who expressed an interest in the property online. The Yopa portal is vague and uninformative, showing no detail about what was actually being done behind the scenes. Yopa promise a lot upfront, but it became clear there was no real incentive for them to sell the property once the fee was committed. In a sales process like this, you need a strong middle-person actively progressing enquiries, this just didn’t happen. After raising my concerns a couple of months in, the head salesperson said he would follow up directly with interested buyers, and he happened to find 1 buyer who expressed interest from weeks before (1 of the 2 mentioned above). In the end nothing meaningful came from months of “interest.” It felt passive and superficial. The moment I moved to a traditional agent, I had multiple viewings within days. That contrast says everything. I am now disputing Yopa's entitlement to full payment with the Property Ombudsman, a hassle I could do with out. To summarise, they have a slick pitch and polished advert, but very poor follow through. "Buyer" beware! They will point to the T&C's at the end and say to you that they "do not follow up buyer enquiries and that any such actions are discretionary" - so ask yourself what purpose do Yopa actually serve!
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terrible comms from day 1; no ...
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1 Star Review
By : 'Angela'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £157000
Would you recommend ? : No
Postcode : DE4
6 Jul 2025
People found this helpful1
terrible comms from day 1; no replies to requests to amend my ad, no advise on increasing viewings, no quick and easy comms you need to speak to someone, They clearly don't care whether you sell or not as the get paid either way so would not recommend YOPA or ever use again. 2 weeks after my sale ... Read Full Review
Comments on Agent Fees
going to charge me £2,500 after providing a shoddy service, A shop can't get away with this so why should a selling agent?
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YOPA in Bedford were a ...
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1 Star Review
By : 'YOPA'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £399000
Would you recommend ? : No
Postcode : SY10
11 Jun 2025
People found this helpful
My experience of YOPA was that they were a complete chaotic shambles from the outset during the 16 months involvement i had with them regarding my desirable riverside Bedford house ......... The problems were numerous from the outset starting with them very sloppily installing a sale board leaning ... Read Full Review
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Unprofessional service, ...
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1 Star Review
By : 'kyis'
Branch : London, Building 4, Hatters Lane,
Services : 8
Would you recommend ? : No
Postcode : B32
22 May 2025
People found this helpful
I’ve had an awful experience with Yopa—twice. Most recently in 2025, I instructed them to relist my tenanted property and clearly told them to arrange viewings through my letting agent (Dixons). They ignored this, scheduled viewings without access, and cancelled on buyers last minute. Their agent ... Read Full Review
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Dreadful ...
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1 Star Review
By : 'Emily'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
22 Apr 2025
People found this helpful
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment ... Read Full Review
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Total garbage, agent had no ...
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1 Star Review
By : 'Yopasux'
Branch : London, Building 4, Hatters Lane,
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : DE56
3 Jan 2025
People found this helpful0
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad ... Read Full Review
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Liza made things ...
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5 Star Review
By : 'Belinda'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £123500
Would you recommend ? : Yes
Postcode : WV6
24 Nov 2024
People found this helpful0
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept ... Read Full Review
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Avoid or face paying them for ...
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1 Star Review
By : 'Pip'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IP
21 Nov 2024
People found this helpful1
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house The Yopa model is to get ... Read Full Review
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I am of the view that this is ...
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1 Star Review
By : 'Sherali'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : GU22
14 Nov 2024
People found this helpful0
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely ... Read Full Review
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Offer not handled ...
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1 Star Review
By : 'Mohammed'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB1
28 May 2024
People found this helpful0
This is specific to Yopa - Cambridge. The agent did not provide any feedback from the vendor on the offer made. She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). ... Read Full Review
Comments (1)Was this helpful?:
By : Leza Baldwin
28 May 2024Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the...
Yopa Toffee ...
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1 Star Review
By : 'ANGELA'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £180000
Would you recommend ? : No
Postcode : NR30
13 May 2024
People found this helpful0
They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... ... Read Full Review
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Kenny, the local Yopa agent, ...
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5 Star Review
By : 'Florin'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ML1
22 Apr 2024
People found this helpful0
Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the ... Read Full Review
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All went well with Yopa with ...
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2 Star Review
By : 'Mr'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £447000
Would you recommend ? : No
Postcode : DG5
20 Dec 2023
People found this helpful1
All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being we had already paid ... Read Full Review
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extremely rude bad staff ...
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1 Star Review
By : 'khan'
Branch : London, Building 4, Hatters Lane,
Services : Property Management
Sold price : £290000
Would you recommend ? : No
Postcode : S7
7 Oct 2023
People found this helpful0
extremely rude bad staff sheffield people not use them ... Read Full Review
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Once you have paid the buyers ...
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1 Star Review
By : 'Lucy'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £190500
Would you recommend ? : No
Postcode : OX4
28 Sept 2023
People found this helpful3
We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's ... Read Full Review
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Richard Fentum - Nottingham. ...
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5 Star Review
By : 'July'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : NG3
31 Aug 2023
People found this helpful0
Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with property I wanted to buy was very much ... Read Full Review
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Best if your buying not ...
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1 Star Review
By : 'Melissa'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : No
Postcode : SA15
30 Aug 2023
People found this helpful0
Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more than he was in what was best for us the seller. The ... Read Full Review
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Terrible and completely ...
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1 Star Review
By : 'Kam'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : S1
17 May 2023
People found this helpful1
Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him ... Read Full Review
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Yopa promised the earth but ...
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1 Star Review
By : 'Parabaz'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Would you recommend ? : No
Postcode : SS7
30 Apr 2023
People found this helpful1
Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual sites and sit back. ... Read Full Review
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Shockingly bad!!! Avoid at ...
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1 Star Review
By : 'Carol'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : No
Postcode : GL52
27 Apr 2023
People found this helpful0
Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help. YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and sold numerous times but our ... Read Full Review
Comments on Agent Fees
Bad! I would rather have paid three times more and got looked after. P.S. You need an option for “I tried to sell a property”
Comments (1)Was this helpful?:
By : Neill Challinor
27 Apr 2023This person is hitting out at Yopa and myself due to a buyer of her property reducing their offer, following a survey which showed some major problems with the property, and would have cost a lot of...
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