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Limehouse, London E14

2.6/5, 5 Reviews
40% Recommended

33% sales valuation accuracy

0% letting valuation accuracy

75% sales fee satisfaction

75% letting fee satisfaction

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"Worst experience..."

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1 Star Review

By : 'Danai'
Services :
Rent PCM : £3440
Would you recommend ? : No
Postcode : E3

25 Jul 2020
People found this helpful1

Worst experience ever. The most inhumane, inconsiderate people I have ever engaged with. They served us notice during the lockdown of the COVID19 pandemic and they were not understanding at all - quite the opposite, they kept claiming they were trying to help us. My housemate and I were lucky to find new homes during the lockdown, as we would have otherwise been left on the street, literally. They tried to charge us for everything and kept money from our deposit for things outside of our control. Not to mention the fact that they never fixed anything. They have a website where you report maintenance issues by providing pictures and videos and they claim to address all issues within a month. I had to send all pics and videos 3 times, for every single issue I ever reported, and they took a minimum of two and a half months to even come look at it. They are inhumane and the landlords they represent are exactly the same. Take my advice, stay far away from them.

Was this helpful?:

By : Michael Docker

18 Aug 2020

Dear Tenant , Estates and Lets does not own the property and thus the company needs to follow a private landlord's instructions. We endeavoured to get the best solution for you and the other 3 tenants as it was a joint tenancy. We spoke to the landlord on numerous occasions to accommodate various requests. As per your request, the landlord agreed to released two tenants from the agreement earlier as well as their share of the deposit. The remaining two tenants were offered to pay half of the normal rental amount for the agreed 4 months' period. You were asked to find replacement tenants. In the meantime, the other flatmate found alternative accommodation and wished to be released from the contract. Unfortunately, the landlord could not accept 1/4 of the rent so it was agreed that the last two remaining tenants would leave the property. Estates and Lets offered help in finding accommodation for the tenant who did not secure alternative accommodation. Re deposit - Apart from the usual wear and tear in the property, there was damage done to the walls and the furniture was left in the property that should have been removed prior to your moving out. The landlord was not pleased about it but he agreed to charge £100 between two of you for the cost of furniture removal only. The rest of the deposit was returned to you and your flatmate. The landlord together with Estates and Lets worked extremely hard to negotiate the best outcome for you and your flatmates. It comes as a surprise that despite all our efforts you were not satisfied with the outcome . We wish you all the best in your future.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales33%75%£0£0
Lettings0%75%£1,150£3,440
Areas covered
  • E14
Address

Estates & Lets
145 Three Colt StreetLondon, Greater London
E14 8AP
020 7538 4142

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Estates & Lets Branches (View All 2)
Worst experience ...

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1 Star Review

By : 'Danai'
Services : Letting( As a Tenant )
Rent PCM : £3440
Would you recommend ? : No
Postcode : E3

25 Jul 2020
People found this helpful1

Worst experience ever. The most inhumane, inconsiderate people I have ever engaged with. They served us notice during the lockdown of the COVID19 pandemic and they were not understanding at all - quite the opposite, they kept claiming they were trying to help us. My housemate and I were lucky to... Read Full Review

Comments (1)Was this helpful?:

By : Michael Docker

18 Aug 2020

Dear Tenant , Estates and Lets does not own the property and thus the company needs to follow a private landlord's instructions. We endeavoured to get the best solution for you and the other 3...

Good first time ...

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5 Star Review
UserName

By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RM1

24 Aug 2018
People found this helpful0

Estate and lets supoorted me and my husband from overseas. Samantha Leighton was our point of contact. Communication and the move was smooth. Any issues that arose, there was only 1. Was rectified immediately. Thank you Samantha for always being to hand when nedded, and also to the other staff... Read Full Review


Comments on Agent Fees

As advertised. No hidden costs.

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Worst experience ever! They ...

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1 Star Review
UserName

UserName

By : 'Londoner'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : E2

11 Feb 2018
People found this helpful3

Worst experience ever! They try to charge for absolutely everything and they have a horrible customer service (do not liaise with... Read Full Review


Comments on Agent Fees

They are charging you even to give references to the next agent

Comments (0)Was this helpful?:
A great company! These guys ...

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5 Star Review

By : 'Canary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14

30 Mar 2017
People found this helpful1

A great company! These guys have always dealt with any of my requests in a timely manner and I would give them 10 stars for service, they have never let me down. Thank you for making my time in the area a more pleasant one, if I get transferred back to London you guys are the first I will call for... Read Full Review


Comments on Agent Fees

Good

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After moving out of the ...

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1 Star Review

By : 'WINNER'
Services : Letting( As a Tenant )
Would you recommend ? : No

9 Jan 2009
People found this helpful4

After moving out of the apartment, I was then sent a bill for nearly... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3/31/2017, 7:48:27 AM by allAgents

Awards won by Estates & Lets, London E14 8AP