Chisti & Co

I called up Chisti, two weeks before an advertised open house, I spoke to an agent who at first seemed professional polite and capable. He told me he would send details within a couple of days. however I heard nothing, in this time I was able to book and view multiple homes with no difficulty with other agents. In the days leading up to the open house date I called up the agent again and was promised repeatedly information would be sent there was still no sign. I called up on the day and was promised they would get back to be within 10 minutes nothing happened. Finally I waited outside the property at the scheduled time (arrived 15 mins early to be on the safe side) until 10 minutes after the open house was meant to start the agent didn't show up. Every attempt to call them up after the initial call (excluding the two points with a phone system failed and didn't connect me) I was met by agents on the other end of the phone who knew nothing about the property they were meant to be selling and were generally extremely unhelpful. The sad thing is the property looks really good and just the sort of thing that I was looking for so I suspect there's a fairly high chance they cost their client a sale. as someone in the middle of selling a property myself I really felt for the poor client who presumably thinks no one is interested in the house the trying to sell as Chisti can't arrange a simple open house. ultimately this only cost me a few hours of my time while I suspect this level of service is costing their client tens of thousands of pounds in not getting the best value for there property. After my experience I tried to contact them and make a formal complaint but again they were unclear and unhelpful This has been such a negative experience I probably wouldn't contact someone who was advertising through Chisti's as I was feel really morally conflicted about any of my money paying for one of their fees.