Immensely painful to deal with, avoid it. Don't just take my word for it- set your sort order to 'oldest listed' rental properties in Battersea on rightmove to see that the majority of them are with Hamptons. They take ages to find you a tenant and that too at a below par rent... Property being let for over 8 years, they were OK for the first 6 years but have gone downhill since the departure of their one good property manager. List of blunders include: 1. Losing keys to my apartment and not telling me that the previous tenant had changed the locks. 2. Arranging probably 3 viewings in two months, at the low end of the market value during the peak season of renting 3. Despite renting the property for over 8 years, getting the basic facts of the tenancy wrong such as sending me the council tax bill saying its a short let when the contract explicitly says AST 4. Taking months to carry out repairs, weeks to pass on information and respond to queries. 5. Marketing the property at least 20% below the market value using 3 badly taken pictures and 2 lines of text on rightmove/ Zoopla. 6. Taking all 12 months of management fee in one go and doubly charging tenancy set up fee.