Imperial Services

Critical: Professionalism, Quality, Responsiveness, Value This letting agency is extremely unprofessional and have a terrible attitude. After not receiving my deposit from moving out from my apartment for almost a month I went to the office to find out the problem. I was shouted at my Leanne , ... Read Full Review

Utterly appalling from start to finish. Issues with moving in, viewings, rent, maintenance, deposit, complaints; you name it, we had it. With the exception of the accountant, all the staff are rude, aggresive and ... Read Full Review

Dreadful, Rude, & Shocking. To write all my issues with Imperial in this review would be a waste of my time. It its best summed up with one fact from my tenancy. Me and my flatmate woke up with frost on our bedsheets and water on the floor for 2 months, because Leeanne Mole refused to ... Read Full Review

I am writing this here cause they changed their listing in Google to hide all of their bad reviews. To rent with this agency was an absolute nightmare. Constant unannounced visits to rent the flat after we leave (even opening the door without bothering to ring the doorbell first), all sorts of ... Read Full Review

When looking for a property to rent last year, I was under the impression that Imperial Services were a professional and trustworthy estate agents, however, after moving into one of their rental flats in Roath, it was clear that this was in fact wrong. Be warned the beginning of the problems ... Read Full Review

Absolutely awful. Expect at least 20% of your deposit to be taken away if you behave nicely and do not damage anything! Expect more if stuff is damaged. I think this awful 2.0 average review is already too high compared to their bad conditions and services. They behave nicely before signing ... Read Full Review

Before diving into a complaint about the company (which I do very seriously dislike) I will offer one positive to offset the criticism. For all their flaws and faults, some of the deals they offer with bills included were extremely competitive compared to the prices I've paid at other places ... Read Full Review

I found a lovely flat for rent, Imperial acted as the agents and then managed the property during my tenancy. At first, they seemed fine but it got worse and worse. They were very pushy when it came to making a decision to extend my contract or not, when I asked for a week to think about it they ... Read Full Review

I'm a tenant in a similar situation as the Lecturer described below. I had photographic evidence of the clean condition I left the upon vacating. The washing machine did breakdown within the first few days and we were charged for a call out that I refused to pay as no user manual was provided ... Read Full Review

Liars, cheaters, scammers, dishonest. I rented with Imperial from May 2016 to January 2018. Firstly I should add that I intended to avoid Imperial based on negative google reviews - so when I decided on a flat and initially dropped the £300 letting agency fee with a company called Letting Angels ... Read Full Review

Absolutely useless. Apartment I moved into was filthy (including excrement in the toilet) and despite moving out in Jan, still haven't received deposit back (April now) after they tried charging me for fixtures in place upon moving in.. and £20 for supposedly finding crumbs somewhere. ... Read Full Review

I cannot give a bad enough review for this letting agency. They are an absolute disgrace. My son's flat has rats in the walls which he can hear scratching in his bedroom; They say that they can't do anything about them. They did put down poison about a year ago but tried to suggest it was ... Read Full Review

Absolutely terrible service - when finally moving in there was damage to the property, human excrement in the toilet, marks on the walls. When a repair was required on plumbing they didn't take any interest whatsoever resulting in me having to do the fixes myself due to it causing flooding. ... Read Full Review

We rented a property for 1 Year. The flat was new and in great condition but the service from imperial was really bad. They only showed us some properties, not the ones we wanted to see. In the end the properties were so bad we picked up the most expensive which we then realised was not the only ... Read Full Review

This Agent " Leeanne Mole" Have made a big mistake with me when she behaves in such an inappropriate way with me about buying a parking ticket for my car which belongs to Flat 3 18 the ... Read Full Review

Literally the most awful lettings agent in Cardiff - and I thought CPS were bad! They don't provide you with accurate information, they don't reply to your emails, they don't answer their phones (only once in a blue moon I've found), and the attitude of the Manager and some of ... Read Full Review

Was very interested in renting a property with this agent. Upon registering my interest in over a dozen of their properties, I would receive an email asking for information on what I am looking for, regardless of displaying interest in certain properties. I replied to this email with relevant ... Read Full Review

I was letting a flat in my 2nd year of University with a friend. Imperial were great to begin with when they wanted to take your money, but during the tenancy they were continually hard to deal with, would show up with contractors unannounced, not giving the 24 hours notice. They took month to fix ... Read Full Review

Poor again from imperial. Emailed them to complain about a drugs problem which is rife in the house I have a flat in. Eventually at the second attempt had a reply from a Leeanne mole who is somehow in a senior position for imperial saying the matter would have to wait until they are back from Xmas. ... Read Full Review

Im very happy with the imperial service, I recommend you to rent with them if you are looking for nice and clean properties ... Read Full Review