Preferred Management Solutions ltd

Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to ... Read Full Review

I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the part had been forgotten to be ordered . They said I could have ... Read Full Review

Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of heating as well, unit was over heating and making a racket, 3rd engineer said they hadn't set the valves properly and charged my insurance for fixing there mistake!! ... Read Full Review

Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent future ... Read Full Review

I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn't turn up and when I chased them they said the engineer ... Read Full Review

I wouldn’t trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn’t turn up and when I chased them they said the ... Read Full Review

Employed by insurance company to 'make safe' area after car crashed through my wall. Sent a guy who said he was a plumber by trade. Despite it being a victorian property with sandstone coping he proceeded to remove and simpyly throw the stone on to the floor. When confronted he got ... Read Full Review

Most people are lumbered with this company through their insurance as their emergency assist provider. If you are considering selecting this company directly don't! Communication is terrible, their services and the contractors they appoint are very basic. Unless you have a simple issue they ... Read Full Review

Very helpful and polite, completed the work quickly and thoroughly when called in for Emergency Repair to our roof after the recent heavy rains and strong ... Read Full Review

Had a slow leak onto bedroom ceiling called insurance and these came next day plumber was great but didn't have part on van so would have to get one priced up and said probably 2 days later to be fitted just had email to say job is done as plumber switched valve of to stop leaking phoned ... Read Full Review

Could not fault the service of the engineer who attended our problem. He took his time evaluating the problem as it was quite complex. However, he sorted it and explained the whole process thoroughly. Pleasant and communicative. Thanks Tony and Preffered Management Solutions ... Read Full Review

Poor customer service. Will pass you from pillar to post in order to pass the blame from themselves. Incompetent staff who send engineers who will do half a job on a boiler then leave halfway through and be requesting 'important safety documents' before the rest of your job is ... Read Full Review

Had to use these through our insurance company Had a leak on dinning ceiling phoned admiral on a sunday morning ,passed onto these and after a call was told someone would be out friday between 8am to 5pm . Rang at 3pm to see what time they would call told cant make it today can they come on ... Read Full Review

Had 2 leaks on roof with water coming into living room,emergency call out had nothing on his van to fix it other than stuffing some membrane into an hole. Said he would get authorisation to buy materials to fix. Rang insurance and they said that the job was done as this was a temporary repair and ... Read Full Review

I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...). Julian in videocall via Whatsapp guided me everywhere to ... Read Full Review

This company is appalling. Been without electricity and heating for 4 days and still waiting for an engineer to fix the problem. Constantly told they will call me back but never do. When you call them it takes at least 15 minutes for them to answer the phone. Will not be renewing my policy with ... Read Full Review

Used this company via an insurance claim to replace a faulty door lock and protect our home. Excellent prompt service carried out by an helpful and competent engineer. Issue fully resolved within four hours of contact, and I was kept up to date at all stages. Well done would recommend to anyone ... Read Full Review

Power cut affecting half of the 12 flats in our block. It took 3 calls before they accepted that they were the out of hours management service for us. They then said it was a power cut in the whole area, despite the fact that half the flats still had power. Called at 11pm. At 2am still no action. ... Read Full Review

Rang re a plumbing problem of water on the floor behind the toilet! Spoke to Jess who was professional, friendly and very helpful. She organised a plumber to come out, between 20.30 and 22.00 hours and Phil Yates was here by 21.00 hours! Jess then rang back to check that everything was ok! Please ... Read Full Review