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Maldon Lettings Limited
3.2/5, 19 Reviews
53% Recommended
75% letting valuation accuracy
56% letting fee satisfaction
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"I would never recommend this..."
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1 Star Review
By : 'Lisa'
Services :
Rent PCM : £1420
Would you recommend ? : No
Postcode : CM9
1 Feb 2020
People found this helpful4
I would never recommend this agency. Awful. At start of tenancy the house was dirty including the oven. Female staff are extremely rude and sarcastic. Only interested in the landlord not the tenant. Asked a number of times for them to visit but they refused. At the end of the tenancy after 5 hours of cleaning the inspection picked up petty cleaning issues including a blue mark in toilet from toilet cleaner and needed a flush, asked agent if we could return and rectify and was informed No that industrial contractors would come in as the landlord stated that we bodged it up the first time. Money was taken from the deposit for cleaning issues. When I mentioned to the female letting agent that they had lots of negative reviews she laughed and said yes that she knew this. Not funny. As new to letting I was unaware that we should be taking pictures and documenting in the inventory every single minor spec of dust or scuffs. received deposit minus charges for contractors. I would recommend anyone considering letting from this company to take as many photos or videos as possible and document even the smallest piece of dirt or cobweb as they will charge for this at the end of tenancy.
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By : Alison Rayner
17 Feb 2020I work for Maldon Lettings and just wanted to comment in general, rather than in respect of an individual tenant or property. Tenant’s generally complain following our end of tenancy check and when we raise issues when a property is not presented to the same standard that it was at the start of the tenancy and cleaning and/or damage is noted which then needs to be addressed, either by the tenant, landlord or a contractor or by way of compensation to the landlord. Where possible a tenant is offered an opportunity to pop back to the property in order to rectify minor issues and although we do not have to allow them back, we do try to be reasonable. Unfortunately, some tenants respond very negatively when they are asked to address any issues, despite there being before and after pictures. All tenants are provided with a very detailed photographic inventory/statement of condition which they have a chance (7 days) to amend at the start of the tenancy if they do disagree with anything (cleanliness, condition, damage) and this is then used at the end of the tenancy and any differences are noted. There is a fine balance - on one hand we are the landlord's eyes and have to ensure a property is left as it was presented, especially if a new tenancy is due to commence. It would not be good practice if any issues were not addressed and then a new tenant complained and expected the issues to be addressed. It would be unfair if the landlord then had to arrange for the work to be done or to meet this cost as it would have been the responsibility of the previous tenant. On the other hand, where we can see that a tenant has really made an effort to return the property to the same standard it was at the start of the tenancy, or better, we do try and take this into consideration too. It is not a nice part of our job I am afraid and we have only received negative reviews from tenants who have been asked to address any such issues. We are thorough but if areas of a property are unclean or there is any damage to the property then we have to address these (unless these issues were there at the start of the tenancy). We cannot simply ignore them because we may receive a negative review although sometimes it would be much easier as it is so disappointing to read anything negative. Being a customer facing company, dealing with so many customers, we are not going to be able to please everyone all of the time. As a company, we do not benefit in any way from raising issues at the end of the tenancy and getting them addressed but it is part of our job as a letting agent I am afraid.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 56.00% | £725 | £1,495 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 1 | 2 | 7 | 0 | 0 | 0 | 0 | 1 | 1 |
Address
Maldon Lettings Limited
11 High Street, Maldon, Essex
CM9 5PB
01621 850145
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Professional and friendly ...
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5 Star Review
By : 'Gayle'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : CM9
5 Sept 2024
People found this helpful0
Professional and friendly they have really helped me with my rental property for over 14 years, they are absolutely fantastic, gone above and beyond to help me never have the place empty and any issues that arise are dealt with fast and efficiently Would never use anyone ... Read Full Review
Comments (0)Was this helpful?:
Ryan seemed to be happy go ...
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1 Star Review
By : 'Anonymous'
Branch : Maldon, 11 High Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1495
Would you recommend ? : No
Postcode : CM0
22 Dec 2022
People found this helpful4
Ryan seemed to be happy go lucky and friendly the 1 time we met. Very helpful and chatty. Alison on the other hand, was always cold, grumpy, dismissive and argumentative. Also, not honest and only looking to get a commission and get properties filled leaving out crucial information. Do not ... Read Full Review
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A lovely little ...
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5 Star Review
By : 'Lulie'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CM9
4 Aug 2022
People found this helpful0
A lovely little business, I noticed a few negative reviews listed and felt let just seemed super unfair. I have dealt with 3 of the 4 people that work there and they are all really nice, they made moving super easy and are probably the nicest letting agents I've used and I've been ... Read Full Review
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Maldon Lettings have been ...
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5 Star Review
By : 'Carly'
Branch : Maldon, 11 High Street
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SS15
29 May 2021
People found this helpful0
Maldon Lettings have been incredibly professional in all my dealings I have had with them. Very knowledgeable and helpful ... Read Full Review
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I have been dealing with Ms ...
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5 Star Review
By : 'N.R'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CM9
22 Dec 2020
People found this helpful0
I have been dealing with Ms Alison Rayner and her Team for over 2 years and have received an excellent and very professional service consistently from them. They are very polite, pleasant, efficient and cover all aspects of the job to a very high standard. It is with pleasure that I give them a ... Read Full Review
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A professional and ...
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5 Star Review
By : 'Hilary'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM12
15 Jun 2020
People found this helpful1
Maldon Lettings are an extremely professional and knowledgeable rental agency. They have always found good reliable tenants for us and amazingly quickly. They are very supportive, with good reliable advice and on-going communication throughout each tenancy. It is quite daunting to become a ... Read Full Review
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A huge thank you to Maldon ...
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5 Star Review
By : 'Julie'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM9
26 Feb 2020
People found this helpful2
A huge thank you to Maldon lettings and Alison in particular. Such a helpful, efficient and professional letting agent. Thank ... Read Full Review
Comments (2)Was this helpful?:
By : Alison Rayner
27 Feb 2020Thank you Julie for your lovely review - your kind words are much...
I have used Maldon Lettings ...
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5 Star Review
By : 'Stephen'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM9
20 Feb 2020
People found this helpful2
I have used Maldon Lettings since they started business. They have always been very helpful and professional and keep me regularly informed when finding a tenant. I have no hesitation in recommending them as agents. Stephen ... Read Full Review
Comments (1)Was this helpful?:
By : Alison Rayner
21 Feb 2020Thank you Stephen for your lovely...
A big thank you to ...
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5 Star Review
By : 'Shell'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SS12
19 Feb 2020
People found this helpful2
A big thank you to Alison that helped me with some tenancy issues I had been having. She was very professional, caring and went above and beyond to assist ... Read Full Review
Comments (1)Was this helpful?:
By : Alison Rayner
20 Feb 2020Thank you Shell for your kind comments and for taking the time to review us. I hope that we can help again in the...
The best letting agency in ...
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5 Star Review
By : 'Stephen'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CM9
17 Feb 2020
People found this helpful2
I would like to recommend Maldon Lettings to anybody that’s thinking of renting there property out I started with them as a landlord from the day they opened I have grown alongside them and watch them grown into the company they now are excellent and outstanding service always happy to ... Read Full Review
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What can i say ... Maldon ...
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5 Star Review
By : 'Marilyn'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CM3
14 Feb 2020
People found this helpful2
What can i say ... Maldon Lettings did what they said they would do, they are professional, reliable and it was a pleasure working with ... Read Full Review
Comments (0)Was this helpful?:
I would never recommend this ...
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1 Star Review
By : 'Lisa'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £1420
Would you recommend ? : No
Postcode : CM9
1 Feb 2020
People found this helpful4
I would never recommend this agency. Awful. At start of tenancy the house was dirty including the oven. Female staff are extremely rude and sarcastic. Only interested in the landlord not the tenant. Asked a number of times for them to visit but they refused. At the end of the tenancy after 5 ... Read Full Review
Comments (1)Was this helpful?:
By : Alison Rayner
17 Feb 2020I work for Maldon Lettings and just wanted to comment in general, rather than in respect of an individual tenant or property. Tenant’s generally complain following our end of tenancy check and...
Totally ...
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1 Star Review
By : 'Doreen'
Branch : Maldon, 11 High Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CM3
1 Jun 2019
People found this helpful4
If you are thinking of renting your property with Maldon Letting's DONT you will be so disappointed they have no interest in your property only the financial side I have many many photos to show of neglect to my property that they totally missed now dealing with TPO STAY AWAY and ... Read Full Review
Comments on Agent Fees
High for the level of service they provide
Comments (2)Was this helpful?:
By : Claire Drake
21 Feb 2020The tenant had been in situ the property 13 years and was originally introduced by another agent who complied the inventory without photos. Unfortunately, this meant we had no access to photos at the ...
RIP ...
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1 Star Review
By : 'ann'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : CM9
16 May 2018
People found this helpful6
i rented a property in woodfield cottages and i payed a years rent up in front ,as i cauldnt get a gaurntor . i moved in june 2017 and in feb 2018 i was offered a social flat , i told maldon lettings ,but they were so unhelpfully they said i had signed till june 27th , i cauld not refuse to take my ... Read Full Review
Comments on Agent Fees
bad
Comments (0)Was this helpful?:
I advise any perspective ...
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1 Star Review
By : 'Max'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM9
3 Nov 2017
People found this helpful4
I advise any perspective tenants to avoid Maldon Lettings like the plague. I can identify with all the other negative reviews I've seen on line. They put on a front of professionalism, however they are anything but. I would go as far as they look down their noses at tenants and treat them with ... Read Full Review
Comments (1)Was this helpful?:
By : Claire
24 Jan 2018Hi Max - I can not tell you how disappointed I am that you feel this way. We really would never want anyone to be made to feel this way. Unfortunately I do not have record of you as a...
Terrible agency. Have rented ...
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1 Star Review
By : 'lucy'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CM9
9 May 2016
People found this helpful3
Terrible agency. Have rented through them several times and had problems at end of tenancy each time with unrealistic expectations. Most recent property was dirty and carpets were in poor condition when moved in but despite marking all this on the inventory there were still petty issues with ... Read Full Review
What agent could do to change your mind?
Extortionate admin fees.
Comments on Agent Fees
Extortionate admin fees.
Comments (1)Was this helpful?:
By : Claire Drake
18 Jan 2017Hi Lucy - Thank you for taking the time to review us and I am sorry that you have not found us favourable. We always take feedback to heart and want to improve our services where needed. I have had a ...
Appalling agency. Viewed ...
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1 Star Review
By : 'Sch'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : CM9
7 Mar 2016
People found this helpful4
Appalling agency. Viewed property which had tenents in at the time, was no palace, very out dated etc but at the time we needed a home so went ahead a secured the property. Upon checking over their inventory it became apparent it was a draft of a old one which had not been amended in accordance. ... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Claire Drake
18 Jan 2017Thank you for your review, although obviously I am very disappointed. Having looking through our records I think I have identified you as tenants and the property. I must stress that the inventory...
Maldon Letting's seem solely ...
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2 Star Review
By : 'Disappointed'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : CM8
7 Nov 2014
People found this helpful8
Maldon Letting's seem solely interested in the Landlord's only and the one's that are paying them a maintenance fee. Check-In Report used out of date and inaccurate, no issues experienced in property tended to in a timely fashion or not tended to at all, charged for damage that occurred before ... Read Full Review
Comments (1)Was this helpful?:
By : Claire Drake
18 Jan 2017Thank you for your review and naturally I am disappointed at the content. I have found it difficult to locate your record from the information supplied, which makes it difficult for me to reply...
This estate agent in ...
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1 Star Review
By : 'anon'
Branch : Maldon, 11 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM0
9 Jun 2014
People found this helpful6
This estate agent in particular the manager of this so called high standard letting agents was the most rudest and unprofessional person i have ever spoke to ! She wrote a personal reference when i vacated property and then had to retract that reference promptly because it did not ... Read Full Review
What agent could do to change your mind?
Been more helpful and compassionate we know she is doing her job for the landlord and the tenant it cannot be easy but when children are involved it is a more serious matter whole futures can be ruined wiv untrue and harsh words
Comments (1)Was this helpful?:
By : Alison Rayner
13 Oct 2016Hi - the detrimental reference was provided as rent had been late on several occasions however, as the landlord had wanted his property back, he asked me to retract the reference provide a good...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
