Dear Tendai, I am extremely sorry that you felt let down by our agent. I believe your problem was due to post being redirected before you moved in and you thought we had done this. I confirm that there were other tenants living in the property until recently and therefore we would not have had access to your post. I understand that all other issues were dealt with quickly and efficiently and that you thanked our agent for her help in the end. Please do not hesitate to contact me personally if you require any further details or assistance with this matter and again, please do accept my apologies for the misunderstanding. Best wishes.