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Lawlors Estate Agents
3.7/5, 23 Reviews
61% Recommended
90% sales valuation accuracy
100% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Lawlors Estate Agents is Hayes’ premier professional Independant Agency, specialists in customer service & care, whether you are selling or renting your home. With our in house director, Gerard Lawlor, driving our company ethos, we put ourselves at the heart of our customers’ specific requirements. Our highly comp
etitive sales fees of only 0.9% (plus vat) and our client-centric approach always ensures that your needs will be met with the highest level of service. Call now for your Free Professional Sales or Lettings Valuation.
"Rude customer..."
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1 Star Review
By : 'potential'
Services :
Would you recommend ? : No
Postcode : DA1
22 Oct 2019
People found this helpful3
I am not surprised at all by the negative reviews. The very person replying to these comments is the most rude. Would not recommend dealing with this estate agent. I had a very lucky escape. I went to view one of the properties they are managing in Crayford and planned to move forward with the process, however, due to the actions of one of their employees, Fahad Malik, I have not felt comfortable doing so. While I understand it is the estate agents' responsibility to get tenants into the property, it should be done in the most professional way. Unfortunately I don't think Fahad conducted his approach with me with much respect, even citing that I "wasn't a customer yet" so didn't need to be treated with respect or dealt with professionally. The company claim you want to be know as an Agent you would recommend to a friend??? Unfortunately, I don't think this employee adhered to their ethos in this instance. I felt like i was being pushed into something quite forcefully and aggressively, while he claimed sarcastically that I should have called from the building site like everybody else - then again later telling me there was only one flat left (after originally telling me there was two 5 mins ago) and I should have been quicker to respond. I have had a couple of people call up since then and unsurprisingly there are still properties remaining. He mentioned that it was him that reached out to me after the viewing implying I should almost be grateful?? This forceful approach with potential clients/tenants is unacceptable and should be addressed. Terrible service providers!!!
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By : Fahad Malik
23 Oct 2019This is a very one sided account of the actual conversation which took place, conveniently omitting most of the facts. The truth of the matter is that I called the applicant in question for their feedback following a block viewing at a lavish new development of luxury apartments, seven of which were one bedroom units. I had secured holding deposits on three (out of the seven) even prior to the viewings taking place. A further two were secured by interested parties whilst they were still on site. On learning of the rate at which the apartments had been let, the applicant became immediately aggravated and argumentative. According to her the apartments could not have let so quickly and I was lying to exert pressure on her. This was not the case. She could not comprehend why the apartments were not available and why they were being secured. She did not want to commit to the apartment but didn’t want anyone else to take it. So according to her theory, I should not have entertained the applicants who were willing to commit their interest just in case she decided that wanted to proceed. The fact that she has stated that she has received other calls about the development in clearly untrue as ALL of the one bedroom apartments have been secured on the day and we are strictly not considering any more applicants for this size of unit. The sentiments about a luck escape are mutual, I assure you. Furthermore, based solely on the use of language, tone and attitude displayed, this applicant would not qualify for the properties in question in any case. Resorting to negative reviews has become the default action of those who have no real case or complaint to be answered.
By : Potential Tenant
23 Oct 2019Firstly, I’m please to have finally got a response. Having sent a complaint to both Lawlors and Ash group properties (who own the development) I have received no acknowledgement, but I seem to have received a response here - so maybe you do care for your reputation or maybe you just don’t want potential/existing clients to see that you haven’t acted in the most reputable way. Your above response is just proof of the tone I was met with on Saturday. Just own you didn’t act in the most professional manner. You have not quoted on rude thing I said because I was not rude at all hence why those claims of me being rude, agitated etc are unfounded. What do I have to loose if I was? I don’t work for an estate agent, I don’t deal with customers? There is no need for me to lie about my behaviour i had to ask you several times to not be rude to me. At the end of the day you are a service provider so should have acted more professional. If the flats were going like hot cakes why did you have to proactively call me? It just felt like a sales tactic/pitch and that shouldn’t be the way you are made to feel. Believe it or not I’m ok with your "Lavish flats" not being available - it's unlikely they would be finished by mid-November anyway, the problem comes in with the way I was treated and spoke to. I think it’s important to share my experience so people are aware. If they choose to take the risk with working with you that is down to them. If you are really what you displayed to me recently they will find out soon enough, but for their sake, i hope they don't and you use this experience as a learning and improve the way you deal with people. You have zero people skills so I’m surprised you are in a customer facing role. I made it clear I needed to be out of where I am by the end of November but you didn’t seem confident the flats would be ready by the end of that month saying:“ i thinkkkk they will”, so forgive me if i needed more the 30 mins to think it through. I voiced my concerns that it may not be ready in time because it was quite evident there was still quite a bit of work to be done. Like I said in my review above if I had called on Monday and you said they had gone wouldn’t that be my issue? I don’t think it’s your job to pressure people into making rash decisions - or is it? As for not qualifying as tenant - that's laughable! I was a suitable enough candidate for you to ring up, but not when i decided to challenge the way you were speaking to me. That comment is just another example of the immature attitude you displayed. I am very happy it has worked out the way it did. I didn't have a good interaction with you and wouldn't recommend your services and that is why I wrote this review. Regards,
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 89% | £470,000 | £470,000 |
| Lettings | 100% | 89% | £750 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 0 | 8 | 8 | 0 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- HA
- TW
- UB1
- UB10
- UB2
- UB3
- UB4
- UB5
- UB6
- UB7
- UB8
- UB9
- W
Address
Lawlors Estate Agents
Barclay House 394 Uxbridge Road, Hayes, Greater London
UB4 0SE
0208 561 7816
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 18:30
- 08:30 - 18:30
- 08:30 - 18:30
- 08:30 - 18:30
- 08:30 - 18:30
- 09:00 - 15:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Lawlors make renting out ...
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5 Star Review
By : 'JJ'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : UB3
11 Nov 2024
People found this helpful0
Over the years, we have always found Lawlors to be so professional, applying great attention to detail, and they automatically adjust rents in line with inflation. Lawlors are so capable that we never need to worry about the property we rent out. Lawlors provide the complete package to remove any ... Read Full Review
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Frustrating Experience: ...
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1 Star Review
By : 'Mesha'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : UB3
11 Sept 2024
People found this helpful1
My experience with Lawlors Estate Agency was extremely frustrating. Over our 2-year tenancy, we faced unprofessional and dismissive behavior. When we reported issues, we were met with sassy responses such as, 'You can change the property if you want,' which was both rude and unhelpful. ... Read Full Review
Comments (0)Was this helpful?:
Katan,the best agent ever.He ...
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5 Star Review
By : 'Sergiu'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HA4
7 Jun 2022
People found this helpful0
Katan,the best agent ever.He know how to speak with people,kind,and really helpfull.A small "man"with a big heart.When other agencies let me down,this one was the only one who helped me special and many thanks to Karan. Thank you Karan for yu're help,yu desird to go on the TOP,ON ... Read Full Review
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SO ...
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1 Star Review
By : 'Galya'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : UB8
23 Mar 2022
People found this helpful1
This is the worst agency to deal with we uave reported an issue 1 year ago and still not fixed also tge agency is trying to make us pay for something which we havent done. So if you are looking for good agency NEVER NEVER USE LAWLORS cant wait to move out so we wouldn't have to deal with them ... Read Full Review
Comments (1)Was this helpful?:
By : Lawlors Agency Accountability
6 Dec 2023Hi Galya, You're not the first one to feel this way, I have also been victim to their awful attitude. Please email me at lawlorsagency.visibility@gmail.com with your experience. I'm collating as ...
Very nice experience through ...
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5 Star Review
By : 'Manmeet'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Land & New Homes
Sold price : £470000
Would you recommend ? : Yes
Postcode : UB3
21 Feb 2022
People found this helpful0
Very nice experience through out. Very professional, polite, courteous and helpful staff. |Every time, i sent an enquiry, I got response back straight away. Will definitely use and recommend ... Read Full Review
Comments (0)Was this helpful?:
Probably the worst agency I ...
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1 Star Review
By : 'ant'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : UB8
21 Aug 2020
People found this helpful3
Probably the worst agency I had to deal with. Repairs were not being done (some of them were even stated in check in document yet after numerous calls and emails and yes I can provide details in case there is a sassy reply from the owner). - 3 WEEKS to fix boiler that was heavily ... Read Full Review
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Highly recommend Lawlors ...
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5 Star Review
By : 'Narcisa'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : Yes
Postcode : UB4
19 Aug 2020
People found this helpful0
Highly recommend Lawlors Estate Agents. Asad is very good doing his job. He is professional and was very helpful when we rented the house and when we had to move out. Thank you very much to all team! ... Read Full Review
Comments (0)Was this helpful?:
Highly recommended!!I ...
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5 Star Review
By : 'Petroulea'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB3
25 Jul 2020
People found this helpful1
Highly recommended!! I definitely recommend to trust Asad from Lawlors Estate Agents in order to rent a new house. Asad is honest and knows very well his job. Very happy with the service provided, professional, quick and beyond my expectations! Thank you ... Read Full Review
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Anyone who writes ...
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1 Star Review
By : 'Hiba'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW4
23 Jul 2020
People found this helpful3
Anyone who writes “professional and amazing” is either lying, or the staff are writing messages about them themselves. The most unprofessional disrespectful bunch of people I’ve ever had to deal with. If you can avoid this estate agent, please do. I think these people ... Read Full Review
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Asad has helped secure our ...
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5 Star Review
By : 'Kris'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HA4
20 Jul 2020
People found this helpful1
Asad has helped secure our long term home and kept things going through a very uncertain period. We are really ... Read Full Review
Comments (0)Was this helpful?:
Asad Chughtai great ...
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5 Star Review
By : 'Aleksandra'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : UB10
7 Jul 2020
People found this helpful1
Asad Chughtai provided great guidance and help with our move from Denmark to the UK. This has been challenging due to Covid-19 restrictions and us not being able to see the property in advance. Highly recommended agency. Quick in responses, providing all necessary checks and arranging gas, el, ... Read Full Review
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Rude customer ...
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1 Star Review
By : 'potential'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DA1
22 Oct 2019
People found this helpful3
I am not surprised at all by the negative reviews. The very person replying to these comments is the most rude. Would not recommend dealing with this estate agent. I had a very lucky escape. I went to view one of the properties they are managing in Crayford and planned to move forward with the ... Read Full Review
Comments (2)Was this helpful?:
By : Fahad Malik
23 Oct 2019This is a very one sided account of the actual conversation which took place, conveniently omitting most of the facts. The truth of the matter is that I called the applicant in question for their...
Purchase of ...
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4 Star Review
By : 'Derek'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : UB4
11 Apr 2019
People found this helpful1
I done my purchase of a dream house through Lawlers. it processed in a professional manner despite a chain and slightly complicated scenario. However, Asad the agent handled the situatin in a cool professionalism and successfully complished the purchase. I would like to thank Lawlers and ... Read Full Review
Comments on Agent Fees
Ggod
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Very ...
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5 Star Review
By : 'Karim'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : UB3
9 Apr 2019
People found this helpful1
Com a cross Lawlors estates agents online , Asad who dealt with me was very professional, helpful , considerate and kind , he understood exactly what I was looking for , he always answered my questions patiently, great guy ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Excellent service!! Highly ...
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5 Star Review
By : 'Nerija'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : UB4
20 Mar 2019
People found this helpful0
I would like to say thank you for the whole Lawlors team-you are great!! I have been renting with Lawlors over 12 years now and couldn't ask for a better lettings agent! I have to mention Fahad especially, who always goes that extra mile. He is the most professional, helpful and considerate. ... Read Full Review
Comments (0)Was this helpful?:
Acceptable service! Not ...
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4 Star Review
By : 'fernandes'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : UB4
11 Dec 2018
People found this helpful1
i have come across lawlors estate agency through the internet when i was in desperate need to look for a house for my family of 3. There i found lawlors estate. The agent whom i first spoke his name Asad, was really helpful and kind. Helped me through a crunch situation where in i had to leave my ... Read Full Review
Comments on Agent Fees
just neutral.
Comments (0)Was this helpful?:
I am renting out three of my ...
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5 Star Review
By : 'Sebastian'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB3
20 Feb 2017
People found this helpful2
I am renting out three of my properties in Hayes & Uxbridge with Lawlors for a number of years and can gladly report that cannot fault them on any note. The calibre of tenants they have found me, the communication throughout the tenancy term, rent payments due to me, management of any ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I was looking to rent a ...
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5 Star Review
By : 'Mr'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB3
20 Feb 2017
People found this helpful4
I was looking to rent a property in the Hayes area at the higher end of the market. After several disappointing viewings with other agents, I came across Lawlors and immediately felt that I was dealing with people who knew the area and more importantly what I wanted. This was epitomised by Fahad ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I can truely say Lawlors are ...
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5 Star Review
By : 'shanique'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : UB3
1 Nov 2016
People found this helpful4
I can truely say Lawlors are the best estate agent ive seen in a long time.I have been with them for the last 10 years and they have been extremely helpful. 10 years is a long time and my husband and i have face job lost,having kids and even our rented propert going up for sale. But Lawlors ... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
I rented with this estate ...
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2 Star Review
By : 'NBM'
Branch : Hayes, Barclay House 394 Uxbridge Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : UB3
25 Mar 2016
People found this helpful2
I rented with this estate agents back in July 2015, my experience was not very pleasant; as a previous tenant i wouldn't recommend this particular estate agents to anyone. There are many factors as to why my opinion is as such; during my time renting with lawlors communication has been a major ... Read Full Review
What agent could do to change your mind?
Not a good value for money
Comments on Agent Fees
Not a good value for money
Comments (5)Was this helpful?:
By : Fahad
8 Dec 2016We have tried to assist these tenants in whichever way possible. We even paid for the first visit made by the Pest Control company ourselves in order to try to resolve the matter but to no...
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